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The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers

The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers.

Factsheet on flight delay or cancellation because of extraordinary circumstances.

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.

Download our podcast on your ferry passenger rights

Download our podcast on your air passenger rights.

Over the past number of years The Consumer Council has carried out
extensive research into how consumers view financial products and
services in NI.

This consultation contains many technical and financial issues specific to the consumer credit industry and regulated debt advice bodies.