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Access to Air Travel Factsheet

07th April 2022

All airports and airlines in the UK and European Union are required to provide assistance to passengers with a disability or reduced mobility.

Publication

Consumer Guides

Transport

Consumer Contracts Regulations Factsheet for Businesses

27th June 2014

This factsheet provides information to businesses on the main changes to consumer rights protection brought in by the Consumer Contracts Regulations in the sale of goods, services and digital content that come into effect on 13 June 2014.

Updated April 2019

Publication

Consumer Guides

Other
Consumer Skills

Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers

19th June 2014

Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers - Airlines and Airports

Publication

Consultations

Transport

Consumer Contracts Regulations 2013 Factsheet

12th June 2014

This factsheet provides information to consumers on the main changes to consumer rights protection in the sale of goods, services and digital content that come into effect on 13 June 2014. The new provisions are part of the Consumer Contracts Regulations 2013.

Updated April 2019

Publication

Other

Other
Consumer Skills

Know Your Rights if Affected by French Air Strikes

With ongoing disruption to flights due to the French Air Traffic Control strike (24-30 June) the Consumer Council is reminding passengers of their rights if their flight is delayed or cancelled.

News