All airports and airlines in the European Union are required to provide assistance to passengers with a disability or reduced mobility.
This factsheet provides information to businesses on the main changes to consumer rights protection brought in by the Consumer Contracts Regulations in the sale of goods, services and digital content that come into effect on 13 June 2014.
Updated April 2019
- Consumer Skills
With ongoing disruption to flights due to the French Air Traffic Control strike (24-30 June) the Consumer Council is reminding passengers of their rights if their flight is delayed or cancelled.
Almost 50 per cent of consumers uninsured to travel.
Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers
Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers - Airlines and Airports
Moy Park is celebrating after receiving the Consumer Council’s Water Champion award. The accolade was given in recognition of the food company’s efforts to reduce its water use equivalent to 52 Olympic-sized swimming pools which led to savings of over £135,000.
The Consumer Council is due to meet with Post Office Management to discuss concerns raised by consumers on the proposed relocation of the Armagh Post Office from the Shopping Centre at Thomas Street.
The Consumer Council welcomes today’s proposals from the Competition and Markets Authority (CMA) regarding the changes it proposes to make in the private motor insurance (PMI) market to increase competition and reduce the cost of premiums for motorists.
- Personal Finances
Consumers will benefit from increased consumer rights when the new Consumer Contracts Regulations come into force on Friday 13 June 2014.
- Consumer Skills