Flight cancellations

Flight cancellations: Know your consumer rights

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Transport Services funded by the Rural Transport Fund and the Transport Programme for People with Di

25th July 2013

Publication

Research Reports

Transport

Better information about UK aviation

24th July 2013

The Consumer Council welcomes the new duties conveyed upon the Civil Aviation Authority by the Civil Aviation Act. To be able to make informed travel choices consumers need more information than simply the price of their flight; they need to be able to access information about the services and facilities available and information about the environmental performance of their airline and airports.

Publication

Transport

Enquiries and Complaints Report 2012-13

18th February 2014

Our Enquiries and Complaints Report for 2012–2013 provides an insight into real issues experienced by Northern Ireland consumers and demonstrates how complaining can make a difference when service delivery falls below expectations.

Publication

Research Reports

Water
Energy
Transport

It Pays To Complain - £300,000 Back in Consumers’ Pockets

In the doom and gloom of the recession it’s not often people try to give us money. However, that is what the Consumer Council has done, helping to put £300,000 back into the pockets of 278 consumers, who went to the organisation last year with a complaint about energy, transport or water.

News