The Consumer Council is urging consumers to protect their homes as snow continues to thaw.
The Consumer Council has today launched a new collection of transport guides aimed at equipping air and ferry passengers with information on their rights and responsibilities when they travel. It is urging anyone taking a flight or ferry journey this holiday season to pick up one or all of their guides:
•Plane Facts - Your essential Guide to Air Travel,
•Access to Air (for passengers with a disability or reduced mobility)
•Access to Air – Easy Read (for those with a learning disability),
•Plain Sailing – Your rights in instances of ferry service delays and cancellations
•Access to Ferry Travel (for passengers with a disability or reduced mobility).
The Consumer Council today (25 March) welcomed Northern Ireland Water’s (NI Water) announcement that there will be an average reduction of 2.7 per cent in water and sewerage charges. The news comes as NI Water publishes its Scheme of Charges for 2013-2014.
The Consumer Council has awarded CAFRE (College for Agriculture, Food and Rural Enterprise) its ‘Water Champion Gold’ status for making water efficiency savings of 1,500m3 per year, a saving of approximately £1,600 off their annual water bill.
The Consumer Council has called for action to improve Metro services, following its third consecutive drop in customer ratings.
The Consumer Council has said it has sought assurances from Ulster Bank that customers should not experience any further difficulties using cards, making online transactions and withdrawing cash. The Consumer Council has also produced a factsheet which provides information for customers and which is available online at www.consumercouncil.org.uk, facebook (ConsumerCouncilNI), twitter (Consumer Council) or by calling 0800 121 6022.
- Personal Finances