The Consumer Council has today launched a new collection of transport guides aimed at equipping air and ferry passengers with information on their rights and responsibilities when they travel. It is urging anyone taking a flight or ferry journey this holiday season to pick up one or all of their guides:
•Plane Facts - Your essential Guide to Air Travel,
•Access to Air (for passengers with a disability or reduced mobility)
•Access to Air – Easy Read (for those with a learning disability),
•Plain Sailing – Your rights in instances of ferry service delays and cancellations
•Access to Ferry Travel (for passengers with a disability or reduced mobility).
The Consumer Council has called for action to improve Metro services, following its third consecutive drop in customer ratings.