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The Consumer Council has today launched a new collection of transport guides aimed at equipping air and ferry passengers with information on their rights and responsibilities when they travel. It is urging anyone taking a flight or ferry journey this holiday season to pick up one or all of their guides:
•Plane Facts - Your essential Guide to Air Travel,
•Access to Air (for passengers with a disability or reduced mobility)
•Access to Air – Easy Read (for those with a learning disability),
•Plain Sailing – Your rights in instances of ferry service delays and cancellations
•Access to Ferry Travel (for passengers with a disability or reduced mobility).
News
- Transport
26th March 2013
The Consumer Council has called for action to improve Metro services, following its third consecutive drop in customer ratings.
News
- Transport
15th March 2013
Minutes All Party Working Group on Motor Insurance - 25 February 2013
Publication
Other
- Personal Finances
Consultation: Office of Fair Trading Annual Plan Consultation 2013-14
Publication
Research Reports
- Personal Finances
- Consumer Skills
- Transport
- Food
- Other
The Consumer Council has said it has sought assurances from Ulster Bank that customers should not experience any further difficulties using cards, making online transactions and withdrawing cash. The Consumer Council has also produced a factsheet which provides information for customers and which is available online at www.consumercouncil.org.uk, facebook (ConsumerCouncilNI), twitter (Consumer Council) or by calling 0800 121 6022.
News
- Personal Finances
07th March 2013
Public Consultation on Proposed Changes to Rail Vehicle Accessibility Regulations (Northern Ireland)
Publication
Research Reports
- Transport
Draft Forward Work Programme 2013-14 - Energy, Water, Transport
Draft Forward Work Programme for Energy, Water and Transport 1 April 2013 to 31 March 2014.
Publication
Research Reports
- Energy
- Transport
- Water