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The Consumer Council has set out what your rights are if your flight is cancelled or delayed.

The Consumer Council agrees with the proposed approach for handling passenger complaints outlined in the consultation document.

Government policy aims to make public transport people’s first choice, not last
resort.

If your flight is disrupted because of airport closure, your airline is required by European law1 to inform you of your rights.

The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voice heard and make it count.

We appreciate the opportunity to participate in this BIS consultation on a new consumer rights bill regarding the supply of goods, services and digital content.

From 1 October 2012, anyone who books an ATOL protected holiday or flight must be supplied with an ATOL Certificate. The ATOL Certificate is a standardised document which makes it clear how the trip is protected and who it is protected by.