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The Consumer Council has today launched its report examining the perceptions and experiences of ferry passengers in Northern Ireland (NI). The report contains recommendations that are aimed at improving value for money for passengers, making sure passengers with a disability or reduced mobility are able to access ferry services and ensuring all passengers are made aware of their rights under new legislation which comes into force next year.

As Ryanair announces an increase in baggage charges for travel next year, the Consumer Council is providing clear advice that passengers should pre-book baggage, ensure their baggage isn’t over the weight limit and should not forget to take their boarding pass with them before they leave home.

Severe weather in Northern Ireland has caused travel cancellations and disruption to some Irish Sea Ferry services.

The Consumer Council has said that today’s announcement by HM Treasury that Air Passenger Duty (APD) is to increase[1] is bitterly disappointing news and further highlights the need for speedy devolution of this issue.

Ahead of the busy Christmas period, the Consumer Council has launched a campaign to increase awareness of passengers’ rights when travelling by air, if they have a disability or reduced mobility. The Council is distributing copies of its ‘Access to Air Travel’ guide to various organisations throughout Northern Ireland, including doctors’ surgeries and disability specialist groups. As part of the campaign, representatives from the Consumer Council will also be at Belfast International airport on 6 and 7 December and George Best Belfast City airport on 12 and 13 December to speak directly to passengers about their rights. People can also download a free copy of ‘Access To Air Travel’ from www.consumercouncil.org.uk or call 0800 121 6022 for a copy to be posted.