Commenting on the forthcoming two euro fare hike by Ryanair , Andy McClenaghan, Senior Consumer Affairs Officer at the Consumer Council said: “Under European Union (EU) law , when a flight is delayed or cancelled all airlines have a responsibility to ensure passengers are provided with meals, refreshments and overnight accommodation if necessary. In some cases, passengers are also entitled to compensation if their flight is cancelled. All airlines know that they must abide by EU law and therefore, they must ensure they price their fares to be able to cover the cost of providing assistance to passengers.
Consumer Council monitoring of local fuel prices just before and after the Budget (23 March) show that the reduction in fuel duty by one pence has not fully filtered through to the price motorists pay at the pumps. In the week after the Budget, figures show that the average price across NI for unleaded fell by 0.75 pence per litre (ppl) and for diesel 0.5ppl.
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Response to the Department for Regional Development on the Revised Regional Development Strategy (Sh
Commenting on the recent Which? Travel report - which looked at how disabled passengers and passengers with reduced mobility are treated at airports – Aodhan O’Donnell of the Consumer Council said: “This report highlights that passengers with a disability or reduced mobility are, at times, not receiving the level of service they are entitled to.
The Consumer Council has identified through an independent audit that irregular salary payments amounting to £230,000 have been made to a total of 29 staff over a six year period.
Responding to the results of Translink’s Charter Monitoring survey for Autumn 2010 (released today 24 March 2011), Ryan Simpson, Senior Consumer Affairs Officer at the Consumer Council says: “These latest results show poor performance and falling levels of passenger satisfaction across all Translink bus and rail services. In addition, passenger numbers continue to drop on Ulsterbus and Metro services , whilst only marginally increased on NI Railways year on year.”
Equality Scheme for the Consumer Council
Commenting on today’s Budget, Antoinette McKeown, Chief Executive of the Consumer Council said; “Today’s announcement by the Chancellor gives a helping hand to hard-pressed consumers in Northern Ireland (NI) but the Consumer Council feels that the Government could do more.