With flights slowly but surely returning to normal and stranded passengers finally getting home, the Consumer Council has issued the following advice on what they should do if they paid for their own accommodation and meals while waiting for flights to resume.
The Consumer Council says that airlines must remain focused on getting passengers home and reimbursing them for costs incurred during the week long disruption to flights.
Following yesterday’s (21/04/10) announcement by the Finance and Personnel Committee to further investigate why we pay more for insurance here than anywhere else in the UK, Alison Donnelly, Senior Consumer Affairs Officer at the Consumer Council said:
The Consumer Council has said airlines should not impose time limits on how soon passengers must travel once flights resume. It has called on airlines to be flexible and rebook tickets in passengers’ interest rather than commercial interest.
Following the report by the Engineering the Future Alliance which states that water supplies may be under threat for future generations, the Consumer Council is taking the opportunity to inform consumers on the importance of making responsible choices about water and how to use it more efficiently.
John French, Head of Energy at the Consumer Council said: "The Consumer Council commends NIE for its robust approach in getting its customers back on supply following the havoc caused by the recent ice storm. The damage to power lines across Northern Ireland was extensive and unprecedented, yet getting the supply back on to almost 140,000 households affected and particularly the most vulnerable was always NIE’s priority.
The Consumer Council has welcomed Ulster Bank’s decision to help their customers stranded abroad by the volcanic ash.
- Personal Finances
The Consumer Council is encouraging passengers to contact their airline or airport for information about how their flight has been affected by the volcanic ash cloud today. However, it has also encouraged passengers who are having problems getting information to visit its website www.consumercouncil.org.uk, facebook (Consumer Council Northern Ireland), twitter (@ConsumerCouncil) or call the Consumer Council on 0800 121 6022 for information about their rights.
Providing value for money and high quality customer service must be the priorities for Translink if it is to encourage people out of their cars and onto public transport. These are the comments from the Consumer Council following the release of the autumn 2009 charter monitoring results.