Search results

With flights slowly but surely returning to normal and stranded passengers finally getting home, the Consumer Council has issued the following advice on what they should do if they paid for their own accommodation and meals while waiting for flights to resume.

The Consumer Council says that airlines must remain focused on getting passengers home and reimbursing them for costs incurred during the week long disruption to flights.

The Consumer Council has said airlines should not impose time limits on how soon passengers must travel once flights resume. It has called on airlines to be flexible and rebook tickets in passengers’ interest rather than commercial interest.

The Consumer Council has welcomed Ulster Bank’s decision to help their customers stranded abroad by the volcanic ash.

- airport carparks will not charge extra
- ferry companies offering alternative travel option
- seats available on Ulsterbus Tours coaches
- updated information and contact details on www.consumercouncil.org.uk

The Consumer Council is encouraging passengers to contact their airline or airport for information about how their flight has been affected by the volcanic ash cloud today. However, it has also encouraged passengers who are having problems getting information to visit its website www.consumercouncil.org.uk, facebook (Consumer Council Northern Ireland), twitter (@ConsumerCouncil) or call the Consumer Council on 0800 121 6022 for information about their rights.

Providing value for money and high quality customer service must be the priorities for Translink if it is to encourage people out of their cars and onto public transport. These are the comments from the Consumer Council following the release of the autumn 2009 charter monitoring results.