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With flights slowly but surely returning to normal and stranded passengers finally getting home, the Consumer Council has issued the following advice on what they should do if they paid for their own accommodation and meals while waiting for flights to resume.
The Consumer Council says that airlines must remain focused on getting passengers home and reimbursing them for costs incurred during the week long disruption to flights.
Following yesterday’s (21/04/10) announcement by the Finance and Personnel Committee to further investigate why we pay more for insurance here than anywhere else in the UK, Alison Donnelly, Senior Consumer Affairs Officer at the Consumer Council said:
The Consumer Council has said airlines should not impose time limits on how soon passengers must travel once flights resume. It has called on airlines to be flexible and rebook tickets in passengers’ interest rather than commercial interest.
If any passenger has been left out of pocket due to cancelled flights, they are entitled to get money back for things like overnight accommodation. Click on the link above to download our template letter to write to your airline.
Following the report by the Engineering the Future Alliance which states that water supplies may be under threat for future generations, the Consumer Council is taking the opportunity to inform consumers on the importance of making responsible choices about water and how to use it more efficiently.