Increasing satisfaction among Ulsterbus users, attracting new passengers and introducing fully integrated ticketing, have been identified by the Consumer Council as some of the main challenges now faced by Translink.
Head of Energy at the Consumer Council, John French said:
“The Consumer Council understands that there are some concerns about the systems that have been put in place to allow customers to switch from Phoenix Supply to other suppliers in the Greater Belfast gas market.
The Consumer Council representing Mr McCarter, the 74 year old pensioner from Downhill, Castlerock, who was quoted £67,000 by NIE for a new electricity supply to his home, is delighted to announce that NIE has committed to providing an electricity supply to the Seacoast Road, as soon as is practicable. Mr McCarter will now be able to connect to an electricity supply for a fraction of the cost.
Kathy Graham, Head of Water at the Consumer Council said:” The Consumer Council received a summary document yesterday and looks forward to reviewing the Draft Determination in full later today. Our focus continues to be a water and sewerage service that is fair, affordable and sustainable and this will drive our assessment of today’s proposals.
The Consumer Council has welcomed a report launched by the Law Society of Northern Ireland today which highlights how some insurance companies may be pressurising consumers into settling accident claims before they get legal or medical advice.
- Consumer Skills
The Consumer Council has welcomed the announcement that firmus energy is reducing its prices by 17.7 per cent. The decrease comes as a result of falling wholesale gas costs and sees firmus fulfilling its promise to keep its prices lower than oil. With this decrease, prices are now back to 2006 levels.
The Consumer Council says the 5% decrease in electricity bills announced by NIE Energy today falls short of consumers’ expectation and is the result of a system which is not working for consumers.
The Consumer Council has welcomed Phoenix Supply’s 19% price decrease which will take effect from 1 October. The energy consumer watchdog says the average annual saving of £104 will provide much-needed relief for over 100,000 Phoenix Supply customers.
Antoinette McKeown, Consumer Council Chief Executive said: “The Consumer Council welcomes the announcement by Ulster Bank today that it is to reduce its charges for slipping into the red from 1 October. It is a step in the right direction, particularly as many people are struggling to make ends meet.
- Personal Finances
Aodhan O’Donnell, Head of Transport at the Consumer Council said, “The collapse of the railway bridge near Malahide last week continues to have an impact on the operation of Enterprise services and in turn passengers’ experience.