Search results

Increasing satisfaction among Ulsterbus users, attracting new passengers and introducing fully integrated ticketing, have been identified by the Consumer Council as some of the main challenges now faced by Translink.

Antoinette McKeown, Consumer Council Chief Executive said: “The Consumer Council welcomes the announcement by Ulster Bank today that it is to reduce its charges for slipping into the red from 1 October. It is a step in the right direction, particularly as many people are struggling to make ends meet.

Aodhan O’Donnell, Head of Transport at the Consumer Council said, “The collapse of the railway bridge near Malahide last week continues to have an impact on the operation of Enterprise services and in turn passengers’ experience.

The Consumer Council says charging customers as much as £10 per page for a duplicate bank statement is completely unjustified and another example of how the banks trap customers into paying more. The comments come following complaints from consumers about these excessive costs.

The Consumer Council says that the second hike in fuel duty this year is yet another blow for motorists. The latest two pence per litre (ppl) increase brings the average cost of petrol and diesel to 108ppl.