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Travelling by air just got easier for Northern Ireland passengers with a disability or reduced mobility said the Consumer Council as it launched ‘Access to Air Travel’, a guide that informs passengers of the type and level of assistance they are entitled to at the airport. The Minister for Regional Development Conor Murphy MP, MLA launched the guide at George Best Belfast City Airport today (30 June 2009).

The Consumer Council is coming to Craigavon to talk to local community workers about the financial difficulties consumers are facing and how they can help people in their area cope during the recession.

Excellent customer service was the focus of a training seminar delivered today (Thursday) by the Consumer Council and Trading Standards to IKEA. The seminar, which outlined consumer law and best practice in customer care, took place at Belfast’s Holywood Exchange store. It forms part of IKEA’s training programme for all Duty Managers in effective complaints handling and consumer law.

The Consumer Council is today urging garages in Northern Ireland to show their commitment to customer care by signing up to the new Motor Industry Code of Practice for Service and Repair. The statement comes after the UK Consumer Affairs Minister, Gareth Thomas MP, published an open letter encouraging independent garages to sign up. The code helps consumers identify garages that are responsible and reliable.