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The Consumer Council is calling on Ofcom (the telecommunications regulator) to stop dragging its heels and show that they are serious about protecting customers from the unfair charge applied when a customer pays their bill by cash or cheque. The comments came as Ofcom announced it is to consult on the issue.

The Consumer Council says that Northern Ireland train users are better off today having secured a comprehensive compensation system that makes it easier to claim, pays out more in compensation and firmly focuses Translink on getting trains to arrive on time every time.