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The Consumer Council is calling on Ofcom (the telecommunications regulator) to stop dragging its heels and show that they are serious about protecting customers from the unfair charge applied when a customer pays their bill by cash or cheque. The comments came as Ofcom announced it is to consult on the issue.

The Consumer Council expressed dismay at the revelation that Northern Ireland Water has made basic business miscalculations that could lead to domestic water bills soaring by up to an extra £20 million this year[1]. Consumers must not pick up the cost of Northern Ireland Water getting their figures wrong. Northern Ireland Water must be held accountable for this sheer incompetence and come clean with all their figures to explain fully what went wrong here.

The Consumer Council says that Northern Ireland train users are better off today having secured a comprehensive compensation system that makes it easier to claim, pays out more in compensation and firmly focuses Translink on getting trains to arrive on time every time.

The Consumer Council has welcomed the final Order placed today on our local banks by the Competition Commission as a victory for fair personal banking and consumer power here. Following the most comprehensive investigation of the £2.1 billion personal current account (PCA) market, the legally-binding rules of the game have finally been outlined which all banks here must follow or face court action by the Office of Fair Trading.

Commenting on the news that internet bank egg is cancelling 161,000 credit cards, Eddie Lynch, Head of Consumer Affairs at the Consumer Council said: “Juggling finances is hard enough but getting a letter out of the blue cancelling your credit card will leave consumers high and dry and having to urgently find other credit. We recognise that banks can choose who they offer credit to but we question how and why egg has arbitrarily branded some customers as “high risk”.