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Northern Ireland consumers do not like to complain - they feel embarrassed and awkward or that it won’t make any difference. However, effective complaining can and does make a difference and a new two-step guide from the Consumer Council’ makes it easier than ever. The guide is the start of the Council’s new complaints campaign launched today at Belfast International Airport.</p>

Budding young artists from all over Northern Ireland took the honours at this year’s Consumer Council poster competition. U105’s Maurice Jay presented the winners with their prizes at an awards presentation at Lough Neagh Discovery Centre, Craigavon on 16 June.