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<p>The Consumer Council believes that today’s report from the Competition Commission is an indictment of the anti-competitive behaviour of the Big Four Banks . It is powerful evidence that people here pay more and get less on their personal current accounts. The report follows the submission of a super-complaint by the Consumer Council and Which?</p>

<p>The Consumer Council today launched its “Stop Unfair Charges” campaign with a two-step guide encouraging customers to challenge their banks’ excessive charges for straying into the red. It comes on the day that the Office of Fair Trading (OFT) branded credit card charges over £12 as unfair, and signalled that the other banking services, including overdrafts, should fall into line.</p>

<p>The Consumer Council – the body representing the interests of gas consumers in Northern Ireland - has welcomed the announcement by new natural gas supplier, firmus energy, of its first domestic customer.</p>

<p>According to new Consumer Council research, the key focus of public service reforms must be on people and not structures. This will be best achieved by engaging people and their representatives in the change process so that consumers’ needs are kept centre stage.</p>