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<p>‘Sad but not surprised’ sums up the reaction of the General Consumer Council to the findings of the survey carried out by the Review of Public Administration team (released today, 24 April).</p>

<p>Is it legal for shops to display no refund signs? Three out of four consumers here said yes. The answer is no - it is illegal. Most consumers in Northern Ireland do not know their rights and the General Consumer Council is taking action to tackle the problem.</p>

<p>It’s all change for local electricity users today as energy watchdog, the General Consumer Council becomes the voice of electricity consumers.</p>