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Aviation Consumer Policy Reform: A consultation response by the Consumer Council. 

The results of our February 2022 Pulse Survey on proposed airline compensation changes. 

This research was produced by Bryson Energy on behalf of the Consumer Council which set out the overarching aim of undertaking a scoping exercise regarding the need for, and means to establish, a Northern Ireland fuel bank. Fuel banks already operate in Scotland, Wales and England, providing vouchers to customers with a prepayment meter who have been referred by a third party because they are at crisis point. Each voucher provides around two-weeks of support with gas or electricity so that customers need not choose between eating, heating or lighting their home.

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices respectively, in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, weighted for usage and market share.

In 2014 the Civil Aviation Authority (CAA) issued guidance requiring airports to consult with passengers with a disability or reduced mobility. This report details the findings of a meeting on 3 November 2021 of the City of Derry Airport’s Accessibility Forum which involved a tour of the airport building. The Forum is made up of a range of organisations which represent consumers with a disability or reduced mobility.