Search results

The Consumer Council has welcomed the announcement that, as of today, the electricity connections market is open to other service providers.

Translink Charter Monitoring Results for Autumn 2017

World Consumer Rights Day – 15 March 2018

Our complaints team is currently investigating high numbers of complaints therefore as a temporary measure our telephone lines will be open Monday to Friday from 10am to 4pm daily. This will allow the team some time off the telephones to get caught up on correspondence.

The Consumer Council is urging Firmus Energy gas customers in the Ten Towns  and Greater Belfast areas to consider ways to save on their household energy bills. This follows the announcement that Firmus Energy is to put up gas prices in the Ten Towns area by 6.8% from 5 April 2018, and in the Greater Belfast market by 8.8% from 16 April 2018. 

We are researching how financial services work for consumers in Northern Ireland. Part of this work is looking at household flood insurance.

SSE Airtricity Gas Tariff Increase to Affect 150,000 Customers

Following today’s fares announcement from Translink that fares are due to increase on the 26 March 2018, The Consumer Council is advising passengers to ensure they are on the best value ticket.

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.