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The Consumer Council recognises the important role that taxis play in providing transport and has been involved in the review of the taxi industry since 2002, which lead to the development of the Taxis Act (Northern Ireland) 2008. We strongly support the

The Consumer Council recognises the important role that taxis play in providing transport and has been involved in the review of the taxi industry since 2002, which lead to the development of the Taxis Act (Northern Ireland) 2008. We strongly support t

The Consumer Council welcomes the opportunity to respond to this consultation. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voice.

Research Objectives.
The objectives of the research were to determine:
• The willingness of plane, ferry, bus and train passengers to make a complaint when they receive poor service when travelling;
• The barriers passengers face to making a complaint

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce