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Consumer Skills

28th September 2021

The Banking Protocol

What is the Banking Protocol?

The Banking Protocol is a legislation and a UK-wide initiative meaning staff in financial institutions may ask you questions when you move your money.  This might be when you are paying it in, withdrawing it, or paying someone. They must ask these questions by law and sometimes they have to record your response.

The overall aim is to protect you and to make sure you are staying up to date with expected transactions on your account.

Who is involved?

We have worked with ScamwiseNI partners Danske Bank, Post Office, Progressive Building Society and Credit Union to develop this campaign to explain the legislation to you.

Why is it in place?

This is in place because financial institutions want to protect you and your money to keep you safe from scams, fraud and financial crime. These questions can feel intrusive, but they are there to safeguard you and your money.

We have put together this short video to explain the legislation and what it means for you.

The Banking Protocol explained

How to report financial crime

If you think you have been the victim of a scam, fraud or financial crime contact your financial services provider (building Society or bank) as soon as you can. 

You should also report the matter to Action Fraud by calling 0300 123 2040.

More information

For more information on scams visit the scams section of our website.