Consultation responses

In our consultation responses, we use evidence-based insights to promote and safeguard the interests of consumers in Northern Ireland, advocating on their behalf.

View our consultation responses below.

Our recent insights

Northern Ireland Consumers & the Cost of Living- Pulse Survey December 2023

Findings from our Pulse Survey December 2023.

Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023

Our latest EU Exit research report - Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023.

 

Northern Ireland Consumers and Online Detriment

Research into digital literacy in Northern Ireland and issues around digital accessibility and exclusion.

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100 research reports available

Special Assistance at City of Derry Airport - Summary Report

Special Assistance at City of Derry Airport  

Summary report following a site visit in November. The intended outcome of this visit is for the Forum to continue to work with the airport in looking specifically at the special assistance to help gain a better understanding of the issues faced by passengers using this service

December 2021

Research into Special Assistance at City of Derry Airport

In 2014 the Civil Aviation Authority (CAA) issued guidance requiring airports to consult with passengers with a disability or reduced mobility. This report details the findings of a meeting on 3 November 2021 of the City of Derry Airport’s Accessibility Forum which involved a tour of the airport building. The Forum is made up of a range of organisations which represent consumers with a disability or reduced mobility.

Consumer Insight Survey 2021

In 2021 YouGov conducted a survey to provide us with an insight into consumer issues across Northern Ireland. This report covers the key findings on consumers household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Consumer friendly report: Impact of Digitalisation on Northern Ireland consumers

We commissioned research to explore the speed of digitalisation and the reliance consumers have on technology. This report also looks at how this is impacting Northern Ireland consumers now and how it will impact them in the future.

This consumer friendly report lays out the key findings and final recommendations.

Impact of Digitalisation on Northern Ireland consumers

We commissioned research to explore the speed of digitalisation and the reliance consumers have on technology. This report also looks at how this is impacting Northern Ireland consumers now and how it will impact them in the future.

You can also read the consumer friendly report which lays out the key findings and final recommendations.

The Northern Ireland Consumer Perspective: Early perceptions and experiences of EU Exit

The Early perceptions and experiences of EU Exit report outlines This report outlines the perceived and real impact of EU Exit on consumers across Northern Ireland. In doing so, it brings together and outlines the key findings from three independently commissioned research studies which explore the early NI consumer experience from January to March 2021.

Energy Strategy: consumer insight and awareness report

  

Summary document: Empowering and Protecting Energy, Transport and Water Consumers

     

Summary document: Barriers to transport recovery after COVID-19

  

Barriers to transport recovery after COVID-19

    

Research notice

Sometimes research companies conduct research on our behalf. Read our Research notice here.