Consultation responses

In our consultation responses, we use evidence-based insights to promote and safeguard the interests of consumers in Northern Ireland, advocating on their behalf.

View our consultation responses below.

Our recent insights

Northern Ireland Consumers & the Cost of Living- Pulse Survey December 2023

Findings from our Pulse Survey December 2023.

Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023

Our latest EU Exit research report - Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023.

 

Northern Ireland Consumers and Online Detriment

Research into digital literacy in Northern Ireland and issues around digital accessibility and exclusion.

Topic
100 research reports available

Pulse survey: Northern Ireland consumers and the cost of living - July 2022

Findings from our July 2022 pulse survey.

Q1 2022 Northern Ireland Household Expenditure Tracker

The Northern Ireland Household Expenditure Tracker showing data from January to March 2022.

Consumer Priorities for Electric Vehicle Charging Infrastructure in Northern Ireland

Consumer Priorities for Electric Vehicle Charging Infrastructure in Northern Ireland - July 2022

Lending, Savings and Debt Research: Northern Ireland Consumers

Lending, Savings and Debt Research:
Northern Ireland Consumers
March 2021

Special Assistance at Belfast International Airport

Special Assistance at Belfast International Airport

Summary report following a site visit in March. The intended outcome of this visit is for the Forum to continue to work with the airport in looking specifically at the special assistance to help gain a better understanding of the issues faced by passengers using this service.

May 2022

Special Assistance at George Best Belfast City Airport - Summary Report

Special Assistance at George Best Belfast City Airport 

Summary report following a site visit in April. The intended outcome of this visit is for the Forum to continue to work with the airport in looking specifically at the special assistance to help gain a better understanding of the issues faced by passengers using this service

May 2022

Research report: Consumer Vulnerability - low income households

   

Overview note: GB retailers not delivering to NI - May 2022

This is an overview note on the number of GB retailers who have ceased to deliver to Northern Ireland citing EU Exit as the reason. This data was collected in May 2022.

February 2022 Pulse Survey Results - Airline Compensation

The results of our February 2022 Pulse Survey on proposed airline compensation changes. 

The need for a fuel bank scheme in Northern Ireland

This research was produced by Bryson Energy on behalf of the Consumer Council which set out the overarching aim of undertaking a scoping exercise regarding the need for, and means to establish, a Northern Ireland fuel bank. Fuel banks already operate in Scotland, Wales and England, providing vouchers to customers with a prepayment meter who have been referred by a third party because they are at crisis point. Each voucher provides around two-weeks of support with gas or electricity so that customers need not choose between eating, heating or lighting their home.

Research notice

Sometimes research companies conduct research on our behalf. Read our Research notice here.