Consultation responses

In our consultation responses, we use evidence-based insights to promote and safeguard the interests of consumers in Northern Ireland, advocating on their behalf.

View our consultation responses below.

Our recent insights

Northern Ireland Consumers & the Cost of Living- Pulse Survey December 2023

Findings from our Pulse Survey December 2023.

Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023

Our latest EU Exit research report - Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023.

 

Northern Ireland Consumers and Online Detriment

Research into digital literacy in Northern Ireland and issues around digital accessibility and exclusion.

Topic
100 research reports available

Consumer Insights Survey 2023

Our Consumer Insights Report shows what consumers in Northern Ireland have been experiencing in the last year regarding their household finances, consumer issues, scams, and shopping around for essential goods and services.

Key Findings:

  • Nearly two in five (38%) respondents had been targeted by a scam in the three years prior to the research, with close to a fifth (18%) of these individuals having fallen for the scam.
     
  • More than half (52%) of respondents disagreed that their household is better off financially than it was 12 months earlier, whilst around a third (34%) disagreed that the financial position of their household would be better in 12 months’ time.
     
  • Around half (47%) of respondents had experienced a consumer issue in the 12 months prior to the research. However, if a consumer issue was experienced, about half (48%) of respondents suggested that they would not complain or that they were not sure if they would do so.
     
  • Home energy prices (85%), food prices (80%), and petrol and diesel prices (67%) were the issues about which respondents were most likely to be concerned.

Consumer Access to Postal Services at the Post Office Network in Northern Ireland

This report focusses on consumer access to postal services at post offices.

Q4 2022 Northern Ireland Household Expenditure Tracker

The Northern Ireland Household Expenditure Tracker showing data from October to December 2022. 

Concessionary Fares: Policy Paper - January 2023

In this Concessionary Fares Policy Paper we make a number of recommendations on the Concessionary Fare Scheme. 

Q3 2022 Northern Ireland Household Expenditure Tracker

The Northern Ireland Household Expenditure Tracker showing data from July to September 2022. 

Pulse survey: Northern Ireland consumers and the cost of living - January 2023

Findings from our January 2023 pulse survey.

Overview note: GB retailers not delivering to NI - January 2023

This is an overview note on the number of GB retailers who have ceased to deliver to Northern Ireland citing EU Exit as the reason.

The Importance of the Consumer to the Northern Ireland Economy

This report, provided by Grant Thornton, details the importance of the consumer to the Northern Ireland economy.

Pulse survey: Northern Ireland consumers and the cost of living - November 2022

Findings from our November 2022 pulse survey.

Q2 2022 Northern Ireland Household Expenditure Tracker

The Northern Ireland Household Expenditure Tracker showing data from April to June 2022.

Research notice

Sometimes research companies conduct research on our behalf. Read our Research notice here.