Featured research

View our featured research on important topics impacting Northern Ireland consumers at the moment.

  • Northern Ireland Household Expenditure Tracker

    A quarterly publication that shows what households in Northern Ireland are experiencing financially, including changes to their income, expenditure and in which areas they are spending most of their money. 

  • Cost of living pulse surveys

    Quarterly pulse surveys which gather consumer perceptions and experiences of the cost of living crisis in Northern Ireland. 

  • Consumer attitudes to energy transition

    As Northern Ireland works towards achieving net zero targets by 2050, we are carrying out ongoing research into what consumers think about this and how they are impacted.

  • Financial Services in Northern Ireland

    We carry out research to quantify the lived experience in Northern Ireland relating to financial services, focusing on financial exclusion, access to cash and borrowing, and levels of lending, savings and debt.

Consultation responses

In our consultation responses, we use evidence-based insights to promote and safeguard the interests of consumers in Northern Ireland, advocating on their behalf.

View our consultation responses below.

Our recent insights

Northern Ireland consumers and EU Exit: an overview of EU Exit experiences in 2024

This research was commissioned to gauge Northern Ireland consumers’ views and experiences of EU Exit in 2024. It explores general consumer concerns and issues in relation to consumer rights, price increases, food shopping, travel and cross border shopping. 

Northern Ireland consumers and EU Exit: an overview of EU Exit experiences in 2024

Protecting consumers during the energy transition to net zero: Installer and stakeholder feedback 2024

This report has been conducted as part of the Northern Ireland Energy Strategy Action Plan. It is supplementary to The Utility Regulator and Consumer Council Call for Evidence on Protecting Consumers during the Energy Transition to Net Zero undertaken in 2022.

Protecting consumers during the energy transition to net zero

Attitudes to the Energy Transition Summary Report

The energy transition will mean significant changes to how people live, eat, travel, and heat their homes. We need to achieve a just and fair transition by ensuring affordability, security of energy supply and protection for all consumers, particularly for vulnerable citizens. 

Attitudes to the Energy Transition Summary Report Oct 24
Topic
113 research reports available

Report on Special Assistance at City of Derry Airport - March 2019

This report details the findings of a meeting in March 2019 of the City of Derry Airport’s Accessibility Forum which involved a tour of the airport building. This was the first meeting of the Accessibility Forum, which is made up of a range of organisations which represent consumers with a disability or reduced mobility.

CODA Site Visit Report - March 2019

Report on Special Assistance at George Best Belfast City Airport - January 2019

This report details the findings of a meeting in February 2019 of the George Best Belfast City Airport’s Accessibility Forum which involved a tour of the airport building. The Accessibility Forum was established in November 2018 and is made up of a range of organisations who represent consumers with a disability or reduced mobility [1]

[1] IMTAC, Guide Dogs NI, Disability Action, Alzheimer’s Society, Crohn’s and Colitis UKNI, Urostomy Association, NI Assistance Dogs, NOW Group, PEAT and Action on Hearing Loss

GBBCA Site Visit Report - January 2019

Minutes of the 239th Meeting of the General Consumer Council

Minutes of 239th Meeting of the Consumer Council 22 Feb 20121

Research notice

Sometimes research companies conduct research on our behalf. Read our Research notice here.