Consultation responses

In our consultation responses, we use evidence-based insights to promote and safeguard the interests of consumers in Northern Ireland, advocating on their behalf.

View our consultation responses below.

Our recent insights

Northern Ireland Consumers & the Cost of Living- Pulse Survey December 2023

Findings from our Pulse Survey December 2023.

Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023

Our latest EU Exit research report - Northern Ireland consumers and EU Exit: An overview of EU Exit experiences in 2023.

 

Northern Ireland Consumers and Online Detriment

Research into digital literacy in Northern Ireland and issues around digital accessibility and exclusion.

Topic
100 research reports available

Overview note: GB retailers not delivering to NI - October 2023

This is an overview note on the number of GB retailers who have ceased to deliver to Northern Ireland citing EU Exit as the reason, updated in October 2023.

Delivering for small and micro businesses August 2023: The parcel experience after EU Exit in 2023

The Consumer Council commissioned independent research to identify and quantify the EU Exit related issues affecting small and micro businesses receiving parcels, buying goods and supplies, and sending parcels.

Delivering for consumers: The parcel experience after EU Exit in 2023

The Consumer Council has continued to track the EU Exit related issues that affects the consumer experience when they receive
parcels, shop online and send parcels. This report highlights the key findings from research that was carried out with a representative sample of over 1,000 Northern Ireland consumers in August 2022, November 2022 and February/March 2023, and from four focus groups that took place in January 2023.

Northern Ireland Consumers & the Cost of Living - Pulse Survey July 2023

Our latest Pulse Survey from Northern Ireland's consumers acts as a temperature check of how they are feeling during the cost-of-living crisis.

View the results from July 2023 here.

Disability, Finances and Debt - households with a disabled person

In 2022 the Consumer Council commissioned Social Market Research to explore how consumers, and particularly those with a disability, are coping financially during the cost-of-living crisis. This research presented the findings based on three complimentary elements: depth interviews with stakeholder organisations related to disability, a nationally representative survey of 1004 consumers, and depth interviews and case studies with consumers with a disability.

Debt, Disability and Energy

In 2022 the Consumer Council commissioned Social Market Research to explore how consumers, and particularly those with a disability, are coping financially during the cost-of-living crisis. The research presents the findings based on three complementary elements: depth interviews with stakeholder organisations active in the field of disability; a nationally representative survey of 1004 consumers; and depth interviews and case studies with consumers with a disability. The report highlighted a link between households with a disabled person and high energy usage and costs.

Debt, Disability and Food

In 2022 the Consumer Council commissioned Social Market Research (SMR) to explore how consumers, and particularly those with a disability, are coping financially during the cost-of living crisis. The research presents the findings based on three complementary elements: depth interviews with stakeholder organisations active in the field of disability; a nationally representative survey of 1004 consumers; and depth interviews and case studies with consumers with a disability.
The report highlighted a link between households with a disabled person and the increasing cost of food.

Coping financially following the cost-of-living crisis

The Consumer Council commissioned Social Market Research (SMR) to undertake research to explore how consumers, and particularly those with a disability, are coping financially during the current cost-of-living crisis. This report presents the findings from this research and is based on three complementary elements: depth interviews with stakeholder organisations active in the field of disability; a nationally representative survey of 1004 consumers; and depth interviews and case studies with consumers with a disability. The research was conducted between September and December 2022 and in accordance with the ISO20252 Standard.

Models for Transport Decarbonisation Information and Advice Report

Effective communication and promotion of sustainable transport options can be a facilitator for turning policy into action. This research sought to understand international and national best practice with a focus on how information and advice is delivered to consumers to help them make sustainable transport choices.

Transport integration and MaaS Report: What can Northern Ireland learn from elsewhere?

Integration of transport services and, ultimately, MaaS, allows users to easily change between different public and private transport modes (including shared transport) with an ability to access information and book and pay for tickets with one app. The objective of this research was to understand international and national best practice focused on the integration and use of technology supporting a transition towards more sustainable transport services.

Research notice

Sometimes research companies conduct research on our behalf. Read our Research notice here.