Consumer experiences of retailers not delivering to Northern Ireland

In March 2023, we conducted a survey with Northern Ireland (NI) consumers on their experiences of retailers in Great Britain (GB) and European Union (EU) and online marketplace retailers, not delivering to NI.

We have monitored this issue since January 2021, after a number of consumers reported retailers not delivering to NI, stating that EU Exit was the reason. This report presents the findings from this survey which is based on 1,005 interviews with an online panel of consumers, representative of all NI adults. It provides insights into consumer experiences of retailers not delivering to NI.