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Online, phone or mail order delivery

Contact the retailer directly.

Under law, the contract for delivery is between the retailer and the delivery company. It is therefore the retailer's responsibility to ensure delivery of your order within the agreed tmeframe or within 30 days if no timeframe was agreed.

If unsatisfied, contact Consumerline on 0300 123 6262 or visit


You can contact the delivery company directly, if known.

If you are unsatisfied with delivery or an item you purchased on eBay ,Amazon, or PayPal, contact eBay's Money Back Guarantee, Amazon A-Z Guarantee or PayPal Buyer Protection. You must have contacted the individual sender previously.