Emotional Well-Being 2018-19
We have 4 questions in our Customer Satisfaction Survey that asks the consumer to rate on a scale from ‘Strongly Agree’ to ‘Strongly Disagree’, how our assistance affected them in the following ways:
- Made them feel relieved of stress and anxiety;
- Made them feel supported;
- Made them feel listened to; and
- Made them more empowered as a consumer.
The results for 2018-19 are in the attached document.