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matthew
18th February 2021

The Consumer Council Customer Journey Roadmap

The stages a Consumer will go through when making a complaint through The Consumer Council.

Statistics:

98.3% of contacts were acknowledged in 3 working days

98.9% agree they were kept up to date by us

99.4% of consumers said they were satisfied

The Consumer Council Customer Journey Roadmap

Corporate Reports

The_customer_journey_roadmap_october_2020