A summary of The Consumer Council's Enquiries and Complaints Report, which explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.
The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.
Forgotten/Dormant Bank Accounts Factsheet. For bank or building society accounts you may have forgotten about. There are millions of pounds in forgotten bank accounts in Northern Ireland. Could you be sitting on a small fortune?
Money Tips for Parents is a guide to help parents and guardians to begin teaching children and young people about money.
In addition to providing information as to why it is important for parents and guardians to teach children about money, it provides ideas for practical exercises and shared activities to allow them to begin this process. The guide also provides links to further useful resources which cater to the needs of children and young people of all ages.
The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.
The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.
A Guide to Consumer Law will help you understand how you are protected by law when shopping for goods, services and digital content. It also contains top tips for protecting yourself and what to do if you have a complaint.
We can also deliver free training on Consumer Law for groups and community organisations. For more information call 0800 121 6022.
Our new free Guide to Consumer Law for Businesses will help you understand the laws that govern how goods, services and digital content are sold, and ensure you are providing the correct information to consumers.
We can also support you by delivering free training to you and your staff on Consumer Law. For more information call 0800 121 6022 or email [email protected]
The Consumer Council of Northern Ireland welcomes the invitation to respond to the Financial Ombudsman Service's (FOS) consultation on future funding and welcomes the opportunity of exploring the idea of working together with FOS.
The Consumer Council welcomes the opportunity to contribute to the CMAs loyalty penalty call for evidence. The Consumer Council believes it is uniquely placed to respond to this review from a Northern Ireland consumer perspective. This is because of daily interaction with consumers alongside in-house research which closely examines the spending behaviours of consumers in Northern Ireland.
The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on Intergenerational Differences. We recognise that the FCA’s consultation centres on evolution of the way people build and use wealth and how these changes have an impact on consumers’ financial needs. However, The Consumer Council believes that consideration also needs to be given to the key differences that Northern Ireland consumers face in relation to financial services, as outlined below, which will have particular relevance to consumers’ ability to build and use wealth across generations.
The Consumer Council welcomes this opportunity to contribute to the Independent ‘Access to Cash’ Review. The Consumer Council believes it is uniquely placed to respond to from a Northern Ireland consumer perspective. This is because of our daily interaction with consumers alongside outreach, empowerment work and research which closely examines consumers spending behaviours.
The Consumer Council welcomes this opportunity to contribute to Her Majesty’s Treasury (HMT) Committee’s policy proposal on the ‘Breathing space’ consultation. The Consumer Council believes it is well placed to respond to this review from the perspective of the Northern Ireland consumer. Our outreach and empowerment work, complaint resolution and research gives us first-hand knowledge of the needs of consumers in Northern Ireland and the key issues affecting them.
