Publications

The Consumer Council for Northern Ireland response to the Civil Aviation Authority’s Recognised Assistance Dogs: Call for evidence

Corporate Responsibility and Sustainability Strategy
(as part of The Consumer Council’s Corporate Plan 2016-2021)
December 2019

The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority’s (FCA’s) consultation on Motor Finance discretionary commission models and consumer credit commission disclosure. In responding, The Consumer Council asks that key differences within Northern Ireland are taken fully into account when assessing UK markets.

This report details the findings of a meeting in February 2019 of the George Best Belfast City Airport’s Accessibility Forum which involved a tour of the airport building. The Accessibility Forum was established in November 2018 and is made up of a range of organisations who represent consumers with a disability or reduced mobility [1]

[1] IMTAC, Guide Dogs NI, Disability Action, Alzheimer’s Society, Crohn’s and Colitis UKNI, Urostomy Association, NI Assistance Dogs, NOW Group, PEAT and Action on Hearing Loss

This report details the findings of a meeting in March 2019 of the City of Derry Airport’s Accessibility Forum which involved a tour of the airport building. This was the first meeting of the Accessibility Forum, which is made up of a range of organisations which represent consumers with a disability or reduced mobility.

This report details the findings of a meeting in February 2019 of the Belfast International Airport’s Accessibility Forum which involved a tour of the airport building. This was the first meeting of the Accessibility Forum, which is made up of a range of organisations which represent consumers with a disability or reduced mobility.

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing [email protected] or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Our Credit Score Factsheet answers the frequently asked questions and gives tips on how to improve your credit score.

Best Practice Guide for Parcel Complaints 

The Consumer Council's Equality, Diversity and Inclusion Policy

Minutes from the Council meeting on 25 October 2019.

The Consumer Council welcome the opportunity to respond to the Utility Regulator’s (UR) call for evidence. As providers of essential services, energy and water companies have a responsibility to assist consumers in vulnerable circumstances or who face affordability challenges. We support UR’s work to improve the protections provided to consumers. We agree with the focus placed on vulnerability and affordability by UR in its Consumer Protection Programme. We now wish to see an acceleration of progress.

Some highlights of The Consumer Council's work, 2018-19

Electricity Suppliers: Customer Satisfaction Survey August 2019