Consultation responses

In our consultation responses, we use evidence-based insights to promote and safeguard the interests of consumers in Northern Ireland, advocating on their behalf.

View our consultation responses below.

Topic
42 consultation responses available

Competition and Markets Authority (CMA) - Consultation on Annual Plan 2021/22

Our response of the Competition and Markets Authority's (CMA) Annual Plan 2021/22. The Consumer Council agree with the overall direction and themes of focus contained in the 21/22 draft Annual Plan.

 

 

 

Utility Regulator - Consultation on Draft Determination (DD) on the price control for SONI

We welcome the opportunity to respond to the Utility Regulator’s consultation on its Draft Determination (DD) on the price control for SONI. We use the eight consumer principles shown in Figure 1 as a framework that asks important questions about service design and delivery, consumer impact and how services should look and feel to the consumer, and that helps assess regulatory decisions from a consumer perspective.

 

 

 

Gigabit Takeup Advisory Group’s call for evidence - Response

The Consumer Council for Northern Ireland response to Gigabit Takeup Advisory Group’s (GigaTAG) call for evidence

Utility Regulator (UR) - Consultation on the G-TUoS Revenue Allocation

Our response to the Utility Regulator’s (UR) consultation on the G-TUoS Revenue Allocation.

 

 

Department of Health and Social Care - Consultation on Front-of-Pack Nutrition Labelling in the UK

Our response to the Department of Health and Social Care's Front-of-Pack Nutrition Labelling in the UK: building on success consultation.

 

 

Utility Regulator - Consultation on Draft Determination (DD) on the price control for SONI

The Consumer Council welcomes the opportunity to respond to the Utility Regulator’s consultation on its Draft Determination (DD) on the price control for SONI. We use the eight consumer principles shown in Figure 1 as a framework that asks important questions about service design and delivery, consumer impact and how services should look and feel to the consumer, and that helps assess regulatory decisions from a consumer perspective.

 

 

Civil Aviation Authority - Consultation response on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities

The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.

 

Financial Conduct Authority (FCA) - Consultation on guidance for firms on the fair treatment of vulnerable customers

Our response to the Financial Conduct Authority’s consultation on GC20/3 - Guidance for firms on the fair treatment of vulnerable customers.

 

Financial Conduct Authority (FCA) - Consultation on guidance on cancellations and refunds

We welcome the opportunity to respond to the Financial Conduct Authority (FCA) consultation on guidance on cancellations and refunds.

We support the FCA’s proposal to provide guidance to service providers on how they should enable consumers to make insurance, S75 Consumer Credit Act 1974 and ‘Chargeback’ claims.

 

 

Royal Mail - Consultation on proposed changes to its Overseas Post Scheme

Our response to Royal Mail’s proposed changes to its Overseas Scheme.