The Consumer Council welcomes this consultation and supports the proposals put forward by the Utility Regulator. We view this as a significant step in the ongoing process of improving the services provided to consumers.
The Consumer Council is pleased to respond to the Utility Regulator’s (UR) consultation on its PC15 draft determination. NI Water has made significant progress in closing the efficiency and performance gap with comparator companies since inception in 2007. Consumers need to see this continue. PC15 offers this opportunity.