The Consumer Council welcomes the opportunity to respond to the Utility Regulator’s consultation on its Draft Determination (DD) on the price control for SONI. We use the eight consumer principles shown in Figure 1 as a framework that asks important questions about service design and delivery, consumer impact and how services should look and feel to the consumer, and that helps assess regulatory decisions from a consumer perspective.
The Consumer Council for Northern Ireland response to the Financial Conduct Authority’s consultation on GC20/3 - Guidance for firms on the fair treatment of vulnerable customers.
In this report Cebr analyses data on household income, taxes and spending to understand how increases in cost of essential products and services impact the discretionary income of households in Northern Ireland.
This outlines how we may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on guidance on cancellations and refunds.
The Consumer Council supports the FCA’s proposal to provide guidance to service providers on how they should enable consumers to make insurance, S75 Consumer Credit Act 1974 and ‘Chargeback’ claims.
The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices respectively, in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, weighted for usage and market share.
