Coronavirus: Important Consumer Advice

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Transport

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28th May 2018

Plain Sailing Guide

Your rights in instances of ferry service delays and cancellations.

Plain Sailing Guide

09th January 2015

Consumer Guides

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Transport

Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities

25th September 2020

The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.

Consultations

Read more about Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities
Cost of Living

Consumer Insight Survey 2020

14th September 2020

Research Reports

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Personal Finances

The Consumer Council's response to the FCA consultation on guidance on cancellations and refunds

07th August 2020

Consultations

Read more about The Consumer Council's response to the FCA consultation on guidance on cancellations and refunds
Transport

COVID-19 Airline Refunds: Do not delay getting your refund, act now!

30th July 2020
Transport

Spanish travel and quarantine rules: What Northern Ireland travellers need to know

27th July 2020