I am on a non-domestic water supply and have received a pre-notice of a water bill to the sum of £10

I am on a non-domestic water supply and have received a pre-notice of a water bill to the sum of £10,436.77.  This bill is soon to be forwarded but I think I have acquired a leak causing the bill to be higher than expected.  If it were possible for the Consumer Council to intervene and contact the water provider to explain the current circumstances it would be greatly appreciated.

Resolution

The Consumer Council informed the consumer that action regarding the complaint/enquiry would be immediate.

The Consumer Council;

·        Asked the water supplier to forward a leakage claim form to the customer.

·        Enquired if an allowance is given to the customer as he is on a septic tank for sewerage.

·        Asked if he was offered Domestic allowance on the NAV (Net Annual Evaluation) of his property.

The water supplier;

·        Applied and backdated an annual Domestic Allowance of 200m³ for water to the customer’s account.

·        Explained that the customer would only be billed for consumption in excess of this amount in addition to water standing charges.

·        Agreed that a leak has occurred and as a result has decided to average the customer’s consumption rather than apply a Leakage Allowance. 

·        Averaged the consumer’s account using an average daily consumption of 0.59m³.

·        Reduced the outstanding balance on the customer’s account from £12,899.10 to £548.61 due to the amendment.

The Consumer Council was pleased with the end result and the customer was delighted to have his bill reduced by an enormous £12350.49.