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07th December 2018

Best Foot Forward for local podiatry practice as it gets back over £2,000 on its water bill

Happy Feet Podiatry, Springfield Road Belfast, celebrates water bill refund of over £2,000.



Local business, Happy Feet, has had its water bill reduced by 65% following an investigation by The Consumer Council. It found that the small business had not been claiming their domestic allowance and had been incorrectly billed by NI Water for a number of years.

The Consumer Council discovered that Happy Feet was being overcharged due to a miscalculation of its supply pipe size. The business’s water bill has now been reduced from £430 a year to £149 a year, a reduction of 65% and the owner received a refund of over £2000.

Speaking about the result, Gerardette McGivern of Happy Feet said, “With the help of The Consumer Council I was overwhelmed to find out that I had been overcharged for so long. I would never have thought about checking my water bill without the help of The Consumer Council. The process was straightforward and simple, and I would recommend any business to request a Water Bill Health Check to ensure you are being charged correctly.”

Graham Smith, Head of Water at The Consumer Council added, “We are delighted that Happy Feet received a refund and its case has come to a successful end. I would encourage any business to contact The Consumer Council for a free Water Bill Health Check which will provide a simple breakdown and explanation of your water bill. It will ensure that you are being billed correctly and will help identify opportunities for you to save money on your water bills. This check is free and some claims can be back-dated.”

Gary Curran, Head of Metering and Billing for NI Water comments, “NI Water would encourage all of our customers to review their bills and contact us if they feel that their circumstances have changed or that they are not correctly represented. NI Water will continue to work closely with The Consumer Council to ensure we are delivering a high standard of customer service.”

Any business wishing to organise a free Water Bill Health Check can contact The Consumer Council on 0800 121 6022 or email, visit: telephone 0800 121 6022 or find us on Twitter (@ConsumerCouncil) or Facebook (Consumer Council Northern Ireland).


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