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Covid-19 update for The Consumer Council suppliers

Due to Covid-19 we have temporary changes in place for receiving invoices. 

Other

Council Minutes - September 2020

THREE HUNDRED AND FOURTH MEETING OF THE GENERAL CONSUMER COUNCIL FOR NORTHERN IRELAND HELD WITH ZOOM TELECONFERENCE

Other

Other

Annual Report and Accounts 2019 - 2020

The Consumer Council's Annual Report and Accounts for 2019 - 2020.

Corporate Reports

Other

Service Standards Results - July 2020 to September 2020

Service Standards Results - July 2020 to September 2020

Corporate Reports

Other

Council Minutes - June 2020

Minutes from the 303rd meeting of The General Consumer Council for Northern Ireland on Friday 26 June 2020.

Other

Other

Customer Satisfaction Survey Results 2019-20

An overview of The Consumer Council’s Customer Satisfaction score in 2019-20.

Other

Other

The Consumer Council congratulate John French’s appointment as Chief Executive of the Utility Regulator

The Board and staff of The Consumer Council wish to congratulate Chief Executive, John French, on his recent appointment to the role of Chief Executive of the Utility Regulator.

Other

Council Minutes - May 2020

Minutes from the 302nd meeting of The General Consumer Council for Northern Ireland on Friday 22 May 2020.

Other

Other

Board membership information

The Consumer Council Board Members 

Corporate Reports

Other

Action on Hearing Loss - COVID-19 Leaflet

Services available from Action on Hearing Loss during the coronavirus pandemic 

Other

Other

Service Standards Results - January 2020 to March 2020

Service Standards Results - January 2020 to March 2020

Corporate Reports

Other

Service Standards Results - October 2019 to December 2019

Service Standards Results - October 2019 to December 2019

Corporate Reports

Other

Standards of Service - 2019/20

Standards of Service - 2019/20

Corporate Reports

Cost of Living

Advice for consumers as Oasis and Warehouse appoint administrators

Fashion retailers Oasis and Warehouse have both entered administration. The announcement may have left many of their customers with gift vouchers wondering what their rights are now.

Other

Minutes of two hundred and ninety fifth meeting of The Consumer Council for Northern Ireland

TWO HUNDRED AND NINETY FIFTH MEETING OF THE GENERAL CONSUMER COUNCIL FOR NORTHERN IRELAND HELD AT SEATEM HOUSE, 28 – 32 ALFRED STREET, BELFAST, BT2 8EN ON THURSDAY 20 JUNE 2019 AT 10AM.

Other

Cost of Living

Coronavirus: What are your consumer rights?

The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic

Cost of Living

Advice for consumers as Laura Ashley permanently close half its stores

Laura Ashley announced on Monday 23 March that it has permanently closed half of its stores and appointed PricewaterhouseCoopers as administrators.

Cost of Living

Think of others and shop responsibly

The Consumer Council and the Northern Ireland Retail Consortium have come together in an unprecedented joint plea to ask consumers to "be considerate" and stop over-buying food and other products as unfortunately means others are going without. This call is in response to the rise in over-buying in the past few weeks fuelled by Corona Virus worries.

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Other

Council Minutes - December 2019

Minutes from the 299th meeting of The General Consumer Council for Northern Ireland on Friday 13 December 2019.

Other

Cost of Living

Interactive budgeting tool launched to help consumers identify areas to save money

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.

Other

Corporate Responsibility and Sustainability Strategy

Corporate Responsibility and Sustainability Strategy
(as part of The Consumer Council’s Corporate Plan 2016-2021)
December 2019

Other

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

10am start time. Registration from 9.30am. 

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

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The Consumer Council for Northern Ireland response to the Financial Conduct Authority’s consultation on Motor Finance discretionary commission models and consumer credit commission disclosure

The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority’s (FCA’s) consultation on Motor Finance discretionary commission models and consumer credit commission disclosure. In responding, The Consumer Council asks that key differences within Northern Ireland are taken fully into account when assessing UK markets.

Consultations

Other

Minutes of the 298th meeting of The Consumer Council

TWO HUNDRED AND NINETY EIGHTH MEETING OF THE GENERAL CONSUMER COUNCIL FOR NORTHERN IRELAND HELD AT

SEATEM HOUSE, 28 – 32 ALFRED STREET, BELFAST, BT2 8EN

ON TUESDAY 26 NOVEMBER 2019 AT 10.00AM.

Corporate Reports

Other

The Consumer Council shortlisted for two UK Complaints Handling Awards

The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing eoin.mcshane@consumercouncil.org.uk or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

Other

Draft Forward Work Programme 2020-21 Consultation Event

The draft Forward Work Programme 2020-21 lists the activities that we propose to do during that financial year.

Other

The Consumer Council's Equality, Diversity and Inclusion Policy

The Consumer Council's Equality, Diversity and Inclusion Policy

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Other

Council Minutes - 25 October 2019

Minutes from the Council meeting on 25 October 2019.

Other

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Cost of Living

Currys to improve sales process for extended warranties

The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.

Other

Gifts and Hospitality Register - 31 March 2017

Gifts and Hospitality Register - 31 March 2017

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Other

Gifts and Hospitality Register - April 2017-March 2018

Gifts and Hospitality Register - April 2017-March 2018

Other

Other

Gifts and Hospitality Register - 31 March 2019

Gifts and Hospitality Register - 31 March 2019

Other

Other

Gifts and Hospitality Register - 30 September 2019

Gifts and Hospitality Register - 30 September 2019

Other

Other

Gifts and Hospitality Register - 30 September 2018

Gifts and Hospitality Register - 30 September 2018

Other

Other

Advice for consumers following Mothercare’s appointment of administrators

Following the announcement on 5 November 2019 that Mothercare has appointed administrators, The Consumer Council is urging consumers with gift cards and vouchers to act immediately to avoid losing their money.

Other

Gift and Hospitality Register

Gifts and hospitality register 2019 

Other

The Consumer Council wins CIPFA Northern Ireland Public Finance Team of the Year for the second year in a row

Chartered Institute of Public Finance & Accountancy (NI) announce winners

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Other

Advice for households missing Freeview or Saorview channels after completing a retune

The Consumer Council would like to remind consumers that following the Freeview changes on the 4 September 2019, support is still available for householders that are still missing their Freeview or Saorview channels after completing a retune.

Other

Two hundred and ninety fifth meeting of the General Consumer Council for Northern Ireland

Two hundred and ninety fifth meeting of the General Consumer Council for Northern Ireland

Corporate Reports

Cost of Living

Educating the whole family with a consumer rights themed day of fun

The Consumer Council and Radius Housing have teamed up to host a Friday Funday on 23 August 2019 from 10am to 1pm.

Other

‘Breathing Space’ Consultation on a policy proposal

The Consumer Council welcomes this opportunity to contribute to Her Majesty’s Treasury (HMT) Committee’s policy proposal on the ‘Breathing space’ consultation. The Consumer Council believes it is well placed to respond to this review from the perspective of the Northern Ireland consumer. Our outreach and empowerment work, complaint resolution and research gives us first-hand knowledge of the needs of consumers in Northern Ireland and the key issues affecting them.

Consultations

Other

The Consumer Council for Northern Ireland response to the FCA’s consultation on Intergenerational Differences

The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on Intergenerational Differences. We recognise that the FCA’s consultation centres on evolution of the way people build and use wealth and how these changes have an impact on consumers’ financial needs. However, The Consumer Council believes that consideration also needs to be given to the key differences that Northern Ireland consumers face in relation to financial services, as outlined below, which will have particular relevance to consumers’ ability to build and use wealth across generations.

Consultations

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Other

Annual Report and Accounts 2018 - 2019

The Consumer Council's Annual Report and Accounts for 2018 - 2019.

Corporate Reports

Other

The Consumer Council Customer Journey Roadmap

The stages a Consumer will go through when making a complaint through The Consumer Council.

Statistics:

98.3% of contacts were acknowledged in 3 working days

98.9% agree they were kept up to date by us

99.4% of consumers said they were satisfied

Corporate Reports

Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: "Cost of living". Hear from expert speakers and #HaveYourSay about issues which affect you. 

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

Other

The Consumer Council's response to Financial Conduct Authority’s consultation on the Retail Distribution Review (RDR) and Financial Advice Market Review (FAMR)

The Consumer Council of Northern Ireland welcomes the invitation to respond to the FCA’s Call for input and welcomes the plan to evaluate the Retail Distribution Review (RDR) and Financial Advice Market Review (FAMR). Due to the technical nature of the questions posed within the Call for Input, The Consumer Council believe it is best placed to provide an overview of the issues in relation to RDR and FAMR that it would like the FCA to consider moving forward. 
 

Consultations

Other

Customer Journey Mapping Results 2018/19

Customer Journey Mapping Results 2018/19

Corporate Reports

Other

Customer Experience Wheel 2018/19

Customer Experience Wheel 2018/19

Corporate Reports

Other

Emotional Well-Being 2018-19

We have 4 questions in our Customer Satisfaction Survey that asks the consumer to rate on a scale from ‘Strongly Agree’ to ‘Strongly Disagree’, how our assistance affected them in the following ways:

  • Made them feel relieved of stress and anxiety;
  • Made them feel supported;
  • Made them feel listened to; and
  • Made them more empowered as a consumer.

The results for 2018-19 are in the attached document. 

Corporate Reports

Other

Service Standards Analysis 2018/19

Service Standards Analysis 2018/19

Corporate Reports

Other

Privacy Policy - updated June 2020

The Privacy Policy outlines how we collect, use, and store your information at The Consumer Council.

Please note we have updated our privacy policy as of 16 June 2020. 

Other

Other

Customer Satisfaction 2018-19

Customer Satisfaction Survey Results 2018/19

Corporate Reports

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Other

Register of Interests - Staff - March 2019

Register of Interests - Staff - March 2019 

Corporate Reports

Other

Standards of Service - 2018/19

Standards of Service - 2018/19

Corporate Reports

Other

Service Standards Results - February 2019 to April 2019

Service Standards Results - February 2019 to April 2019

Corporate Reports

Other

Net Promoter Score 2018/19

Net Promoter Score 2018/19

Corporate Reports

Other

Minutes of Council Meeting held 2 April 2019

Minutes of Council Meeting held 2 April 2019 

Other

Cost of Living

Debenhams enters into administration - know what to do with your gift cards

Debenhams announced on Tuesday 9 April that it has officially gone into administration, appointing FTI Consulting as the administrator. 

Other

Double win for The Consumer Council at UK Complaint Handling Awards

The Consumer Council, the statutory complaints body for transport, energy, water and postal services in Northern Ireland, picked up two awards at the 2019 UK Complaints Handling Awards in London.

Other

Attention Consumers….Do you know your consumer rights on World Consumer Rights Day? (Friday 15 March 2019)

How well do you know your consumer rights? Do you know what your rights are if your flight or ferry is delayed? Would you be confident returning an item or making a purchase online?

Other

We know our consumer rights… Do you?

The Consumer Council launch new “Consumer Champion badge with The Boys’ Brigade Belfast Battalion (7th Newtownabbey)

Other

Consumer guide to Brexit related issues

This guide draws together the most up to date information available from Government, regulators and business websites.

 

Last updated April 2020

Research Reports

Other

Scam awareness advice for deaf community

ScamwiseNI partnership to deliver workshops across Northern Ireland

Other

The Consumer Council welcomes LINK’s “Access to Cash” report

The Consumer Council welcomes the final report into “Access to Cash” which has been produced by LINK. The report confirmed that consumers are using cash less and less, but as a society we are not yet ready to go cashless.

Other

#SaveTheDate for this year’s Consumer Parliament

The Consumer Council is encouraging consumers to have their say on Friday 8 March 2019.

Other

Consumer Complaints in Northern Ireland 2017/18

A snapshot exercise was undertaken by The Consumer Council to analyse complaints data from Trading Standards Service Northern Ireland, Consumer Advice Service Belfast (Belfast City Council) and The Consumer Council. The purpose of this was to understand at a regional level what type of complaints consumers in Northern Ireland are making, how many complaints are made, and what level of redress is being received. 

Research Reports

Other

Consultation Response Delivering Postive Change

The Consumer Councils response on  Citizen Advice Scotland's draft consumer work plan 2019/20.

Consultations

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

Other

Have your receipts in order this Christmas

The Consumer Councils top tips on returning unwanted gifts

 

Other

Consumer Council shortlisted for three categories in the UK Complaints Handling Awards 2019

The Consumer Council has been named as a finalist in the UK Complaints Handling Awards 2019, which recognise and reward outstanding achievement in complaint handling.

Other

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Other

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Other

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Other

O2 Network Down

O2 has confirmed this morning that their mobile network is down with thousands of customers unable to access their 4G data.

This means 02 customers will not be able to access data services but should still be able to make voice calls and send texts as usual.

Other

Young at Heart Retirement Living Exhibition

The event will be taking place at Malone Lodge Hotel, Belfast on Wednesday 3rd April 2019 from 10am - 3pm. Visitors will be able to enjoy a range of exhibitions aimed at their lifestyle.

Other

50 Plus Expo Event

The event will be taking place at the Waterfront Convention Centre, Belfast on Friday 15th and Saturday 16th February, 10am - 5pm.

Other

Steer clear of a private parking ticket

The Consumer Council’s top tips to avoid a Parking Charge Notice

Cost of Living

St George's Market

Consumer rights information stand, and freebie give aways 

Other

Council Minutes - September 2018

Minutes from the Council meeting on the 18 September 2018.

Other

Other

The Consumer Council recognised at Public Finance Awards

Chartered Institute of Public Finance & Accountancy announce winners

Cost of Living

New guide to help steer clear of car purchase pitfalls

Second-hand cars top complaint in Northern Ireland

Other

Council Minutes - 21 August 2018

Minutes of the Council Meeting on 21 August 2018.

Other

Other

Consumer Profile Research - Consumers Living with a Disability or Long Term Illness

Consumer profile of consumers living with a disability or long term illness in Northern Ireland. 

Research Reports

Other

Consumer Profile Research - Northern Ireland Consumers

Consumer profile of Northern Ireland consumers. 

Research Reports

Other

Consumer Profile Research - Urban and Rural

Consumer profile of urban and rural consumers in Northern Ireland. 

Research Reports

Other

Consumer Profile Research - Full Time Employed

Consumer profile of full time employed consumers in Northern Ireland. 

Research Reports

Other

Consumer Profile Research - Low Income

Consumer profile of low income consumers in Northern Ireland. 

Research Reports

Other

Consumer Insight - Summary Report

This summary report covers the key findings as to how Northern Ireland consumers feel about their finances, now and in the future. It also covers which elements of household expenditure worry them the most, if they shop around for essential goods and services and switch. In addition it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Other

British Airways - Consumer Information

British Airways is investigating, as a matter of urgency, the theft of customer data between 22:58 BST August 21 2018 until 21:45 BST September 5 2018 from their website, ba.com, and their mobile app.

Other

Standards of Service - May to July 2018

The Consumer Council Standards of Service Quarterly Report, May 2018 to July 2018

Corporate Reports

Other

Lost and Damaged Documentation Factsheet

If you lose any of your official documentation, such as passport or birth certificate, notify the police immediately. You should also inform the relevant body, for example your bank branch. If your official documentation is damaged, by flood or fire for example, then it is important to begin replacing them as soon as possible. You should start with your birth certificate, as it will be necessary in obtaining other documentation.

Consumer Guides

Cost of Living

Portrush Air Show: 1 & 2 September

We will be attending the Portrush Air Show on Saturday 1 & Sunday 2 September to provide information on transport, travel, and general consumer rights. 

Other

Research Report - NI Financial Services Project

Research Report onNorthern Ireland Financial Services Project 

Research Reports

Other

Research Report - Assessment in NI Mortgage Market

Research Report providing an assessment in Northern Ireland mortgage market.

Research Reports

Other

Research Report - Lending and Debt in Northern Ireland

Research report in to lending and debt in Northern Ireland. 

Research Reports

Other

Research Report - Retail Insurance in Northern Ireland

Research report in to retail insurance in Northern Ireland. 

Research Reports

Other

A Car Buyer's Guide

Advice for consumers when buying a car in Northern Ireland, Republic of Ireland and Great Britain. 

Consumer Guides

Cost of Living

Have you pounds 'a round' to cash in?

The Consumer Council is encouraging consumers to check their homes for old round £1 coins, following the announcement that 169 million of the coins remain unreturned.

Other

Annual Report and Accounts 2017 - 2018

The Consumer Council's Annual Report and Accounts for 2017 - 2018.

Corporate Reports

Other

Council Minutes - 15 May 2018

Minutes from the Council meeting on the 15 May 2018.

Other

Other

Explanation of Net Promoter Score

Explanation of Net Promoter Score (NPS) 

Other

Other

Yearly NPS Review 2017-18

Yearly Net Promoter Score Review 2017-18 

Other

Other

Customer Satisfaction 2017-18

Customer Satisfaction 2017-18

Other

Other

Council Minutes - 27 March 2018

Minutes from the Council meeting on 27 March 2018.

Other

Other

Analysis of Service Standards Results 2017/18

Analysis of Service Standards Results 2017/18

Other

Other

Standards of Service May 2017 to April 2018 - Yearly

Standards of Service May 2017 to April 2018 - Yearly

Other

Other

Standards of Service February 2018 to April 2018

Standards of Service February 2018 to April 2018
Other

Other

Access of Information

The following acts of Parliament have created access to information regimes which allow members of the public to ask The Consumer Council for certain types of information.

Other

Other

National Fraud Initiative - 2017 - 2018

This outlines outlines how we may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

Other

Other

Annual Equality Report 2016 - 2017

This report presents our progress in fulfilling our statutory equality and good relations duties, and implementing Equality Scheme commitments and Disability Action Plans.

Corporate Reports

Other

Privacy Policy

This Privacy Policy outlines how we collect, use, and store your information at The Consumer Council.

Other

Other

Gifts and Hospitality Guidance

This guidance relates to the offer and acceptance of gifts and hospitality both to and from staff of The Consumer Council.

Other

Other

Gifts and Hospitality Register - 30th September 2014

Gifts and Hospitality Register - 30th September 2014

Other

Other

Gifts and Hospitality Register - 31st March 2015

Gifts and Hospitality Register - 31st March 2015

Other

Other

Gifts and Hospitality Register - 2015/16

Gifts and Hospitality Register - 2015/16

Other

Other

Register of Financial and Non-Financial Interests – March 2017

Register of Financial and Non-Financial Interests – March 2017

Corporate Reports

Other

Register of Financial and Non-Financial Interests – March 2018

Register of Financial and Non-Financial Interests – March 2018

Corporate Reports

Other

UR consultation on SONI CMA Costs and K term amendment

The Consumer Council is of the opinion that the CMA appeals framework must safeguard the interest of consumers and contribute to minimise the cost of any appeal.

Other

Other

Approach to Enforcement - April 2018

Approach to Enforcement - April 2018

Other

Other

The Consumer Council becomes a JAM Card Friendly Organisation

The Consumer Council has demonstrated its commitment to customers by taking part in training that will ensure its staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.

Other

The Consumer Council response to Citizens Advice workplan

The Consumer Council is pleased to be able to offer comments on Citizens Advice draft consumer work plan 2018-19. We believe the draft consumer work plan demonstrates a comprehensive approach with exceptional clarity of purpose.

Consultations

Other

Current Account Comparison Table

The Consumer Council's Current Account Comparison Table. This table is a guide using the latest current account offerings from various providers with a physical presence in NI.

Last updated: 7 September 2020

Other

Other

Private Parking Charges Factsheet

If you have received a private parking charge notice (PCN), we can give you advice on the options available to you and may be able to appeal the PCN on your behalf. 

This factsheet is meant to be a helpful guide.

Consumer Guides

Other

Draft Forward Work Programme 2018-19

Draft Forward Work Programme 2018-19

Other

Other

Private Car Parking Charges Complaint Template

Template letter for making a complaint about car parking charges

Other

Consumer Skills

Basic Bank Account guide

Your guide to the basic bank accounts available in Northern Ireland.

- What is a basic bank account?
- What do you need to open an account?
- Overview of Basic Bank Accounts in NI
- Non banking options
- Problems opening an account?

Consumer Skills

Borrowing Money support leaflet

If you are thinking about getting a loan it will be no surprise to know some loans are more expensive than others. Download our Borrowing Money leaflet - it is a short guide to the pros and cons of some of the different loans available.

Consumer Guides

Other

PPI Factsheet

Fact sheet: Consumer Information on PPI.

Business

Enquiries and Complaints Report 2016-17

This report covers all contacts received from consumers for the year to 31 March 2017.

Other

Student Guide

Student Guide: How to manage your household bills and get consumer savvy

Consumer Guides

Consumer Skills

Utility Regulator - Find out how to switch

Would you like to learn more about SWITCHING your electricity or gas supplier?

Consumer Skills

Consumer Parliament Report

An overview of our inaugural event with consumers and partner organisations

Consumer Guides

Other

Health Care Products Price Comparison

Price comparison table of 10 common health care products. Compared between 7 leading health product retailers' own-brand products.

Consumer Guides

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Consumer Skills

Council Minutes - May 2017

Minutes from the Council meeting on the 16 May 2017.

Other

Cost of Living

Food Shopping Guide

Making your money last longer a go further. A food shopping guide by The Consumer Council, including food shopping tips. 

Consumer Guides

Consumer Skills

Contactless Payments Factsheet

Contactless payments allow you to make fast and secure payments for amounts up to £30 just by touching your card on the card reader.

Consumer Guides

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Consumer Skills

Consumer Council Response to the Children and Young People’s Strategy 2017-2027 Consultation

The Consumer Council welcomes the opportunity to respond to this consultation. We are supportive of the development of the Department of Education’s Children and Young People’s Strategy and have welcomed the chance to contribute in the early consultation stages.

Consultations

Consumer Skills

Consumer Parliament

The Consumer Council is holding our first Consumer Parliament event on Friday 24 March.

Other

Company Going Out of Business Factsheet

This factsheet provides information on your consumer rights if a company goes into administration.

Consumer Guides

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Consumer Skills

Consumers in Control?

Are we a society of informed and discerning consumers?

Research Reports

Consumer Skills

Shop Around quiz - August 2016

A fun quiz for young adults for young people to learn about their consumer rights when shopping on the high street and online. Have a go and test your consumer rights knowledge.

Consumer Guides

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Other

Scams - Know the signs... stop the crime leaflet

This leaflet provides information on the different types of scams, what to look our for and how to report a scam. This leaflet has been produced in conjunction with the Police Service for Northern Ireland and Trading Standards Service.

Consumer Guides

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Consumer Skills

Consumer Council consultation response on DCMS New Broadband USO Consultation

Consumer Council consultation response to the Department for Culture, Media and Sport’s consultation on a new Broadband Universal Service Obligation (USO).

Consultations

Consumer Skills

Budget Planner - Arabic

Consumer Guides

Consumer Skills

BHS in administration

Advice for consumers

Other

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Consumer Skills

Research Report on healthy versus less healthy food promotions in NI - March 2016

Research report on a three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.

Research Reports

Consumer Skills

Summary Report on healthy versus less healthy food promotions in NI - March 2016

Summary report on the three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.

Research Reports

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

Consumer Council Draft Forward Work Programme 2016/17

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

Consultations

Consumer Skills

Consumer Factsheet - Buying secondary tickets for concerts and events

This factsheet provides your consumer rights in relation to buying secondary tickets for concerts and events.

Consumer Guides

Consumer Skills

Consumer Rights Act 2015 Business Factsheet

This factsheet provides businesses with information on the new Consumer Rights Act 2015.

Consumer Guides

Consumer Skills

Consumer Rights Act 2015 Consumer Factsheet

This factsheet provides consumers with information on the new Consumer Rights Act 2015.

Consumer Guides

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Consumer Skills

Factsheet on the closure of S&R Electrical Ltd

This factsheet provides information for consumers who have been affected by the closure of S & R Electric Ltd.

Consumer Guides

Business

Consumer Outlook Index January 2015

We have examined whether consumers are seeing the benefits of the “green shoots” of recovery in the Northern Ireland economy or still feeling the pain of recession through our ‘Consumer Outlook’ research. This report is part of building a ‘Consumer Outlook Index’ and will be used to track consumer optimism about the local economy every six months.

Consumer Guides

Consumer Skills

Weather the Winter

A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.

Consumer Guides

Consumer Skills

CMA Annual Plan Consultation 2015/16

Consumer Council consultation response on the Competition and Markets Authority (CMA) Annual Plan 2015/16.

Consultations

Consumer Skills

Returning Unwanted Gifts Factsheet

A factsheet for consumers on returning unwanted gifts and purchases after the festive season.

Consumer Guides

Consumer Skills

Your Guide to Shopping Safely Online

The tips in this guide will help you shop on the internet with more confidence by explaining how to protect your computer, spot a safe website, understand your consumer rights and avoid problems with postage.

Consumer Guides

Consumer Skills

Consumer Outlook Index Full Report

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Cost of Living

Consumer Outlook Index - Summary Report

A research report which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Consumer Skills

Phones4u Questions and Answers Factsheet

Useful question and answer factsheet relating to Phones 4u going into administration.

Consumer Guides

Other

Consumer Contracts Regulations Factsheet for Businesses

This factsheet provides information to businesses on the main changes to consumer rights protection brought in by the Consumer Contracts Regulations in the sale of goods, services and digital content that come into effect on 13 June 2014.

 

Updated April 2019 

Consumer Guides

Other

Consumer Contracts Regulations 2013 Factsheet

This factsheet provides information to consumers on the main changes to consumer rights protection in the sale of goods, services and digital content that come into effect on 13 June 2014. The new provisions are part of the Consumer Contracts Regulations 2013.

 

Updated April 2019 

Other

Energy

Consumer Pages

A handy guide to the numbers you may need.

Consumer Guides

Consumer Skills

Shoppers’ Rights Card

Your rights under the Sale of Goods Act 1979

Consumer Guides

Consumer Skills

Annual Report and Accounts 2012 - 2013

Consumer Council Annual Report and Accounts 2012 - 2013

Research Reports

Cost of Living

Consumer Concerns - Cost of Living Brief

Research on consumers' views on the cost of living.

Other

Consumer Skills

A-Z Consumer Handbook

The A-Z is the only consumer directory to provide advice and information references for consumers, organisations, staff and volunteers involved in advocacy, advice and information work.

Other

Consumer Skills

Financial Capability Quiz - Year 8 (Dec 2013)

Financial Capability Quiz for Year 8

Other

Business

Back to Business

Are businesses getting consumers’ rights wrong?

Research Reports

Consumer Skills

Air Traffic Control glitch - factsheet on consumers' rights

Information for passengers following travel disruption at the weekend (7/8 Dec) caused by air traffic control internal phone systems glitch.

Consumer Guides

Consumer Skills

Canny Consumers

Are consumers standing up for their rights?

Research Reports

Other

Safer Ways to Pay

The method of payment you use can affect the level of protection you have when: Paying deposits; Shopping on the high street; Shopping online; and shopping abroad. This guide will give you greater confidence around the protection different payment methods provide.

Updated January 2019 

Consumer Guides

Consumer Skills

Budget Planner - Portuguese

Consumer Guides

Consumer Skills

Budget Planner - Polish

Consumer Guides

Consumer Skills

Budget Planner - Lithuanian

Consumer Guides

Food

Hard to Stomach

The impact of rising food costs on Northern Ireland consumers.

Research Reports

Personal Finances

New Year Diet - Personal Finance Factsheet

The Consumer Council's ‘New Year Diet that will gain you pounds’ campaign - Personal Finance Factsheet

Other

Other

Home Budget Planner

Knowing where and how you spend money can help you save.

Consumer Guides

Consumer Skills

Cross-Border Shopping - Know Your Rights

Information signposting cross-border shoppers to organisations who can help resolve consumer issues.

Consumer Guides

Consumer Skills

Consultation on the supply of goods, services and digital content

We appreciate the opportunity to participate in this BIS consultation on a new consumer rights bill regarding the supply of goods, services and digital content.

Consultations

Consumer Skills

Canny Consumers?

Canny Consumers? Are consumers standing up for themselves? A Consumer Council research report into consumers’ knowledge of their rights and how they exercise those rights.

Research Reports

Business

Complaints & Enquiries Report 2011 - 2012

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Research Reports

Food

Food Shopping Diary

The Consumer Council want to know if you’ve noticed an increase in your food bills and whether this is impacting on the way you shop. The diary takes 15 minutes to complete. If you would like a hard copy please telephone: 028 9067 2488

Other

Personal Finances

Money Week 2012 brochure

Other

Consumer Skills

Credit Rating Quiz Three

Other

Consumer Skills

Credit Rating Quiz Two

Other

Consumer Skills

Credit Rating Quiz One

Research Reports

Consumer Skills

Caravan Act 2011

A guide explaining the new Caravans Act

Other

Consumer Skills

Briefing on Car Insurance

One page briefing paper on car insurance in Northern Ireland

Other

Consumer Skills

Section 75 and Disability Duties Progress Report 2010-2011

Public Authority 2010 – 2011 Annual Progress Report on Section 75 of the NI Act 1998 and Section 49A of the Disability Discrimination Order (DDO) 2006 to the Equality Commission for Northern Ireland.

Research Reports

Consumer Skills

Price of Being Poor - July 2011

A Consumer Council report into how the poor pay more for everyday essentials

Research Reports

Consumer Skills

Consumer Pages

Other

Other

Equality Scheme for the Consumer Council

Equality Scheme for the Consumer Council

Other

Consumer Skills

Financial Capability Certificate

Certificate for the Financial Capability Quiz

Other

Consumer Skills

Consumer Council Christmas Card 2009

It's not just what you buy but how you pay for it that counts this Christmas. That's the theme of the Consumer Council's 2009 campaign. Click on the link above to download your free Christmas card.

Other

Cost of Living

Christmas Budget Planner

Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, The Consumer Council has put together this food and present planner. Click on the link to download your free copy

Other

Consumer Skills

The Cost of Paying

A report from the Consumer Council to the Office of Fair Trading on the additional charges applied to consumers' bills because of the way they pay.

Research Reports

Consumer Skills

Buy Rights Have Your Say DVD - workbook

This pack is designed to help raise young people’s awareness of their consumer rights by exploring the responsibilities of being a consumer. It also aims to help young people’s social and personal development by raising their levels of confidence an asser

Research Reports

Consumer Skills

Consumer Rights presentation

Click on the link above to download our presentation on consumer rights.

Research Reports

Consumer Skills

Working out Percentages

Click on the link above to download a useful exercise on how to work out percentages.

Consumer Skills

Take Hold of the Reins this Christmas

The Consumer Council's Christmas card 2008

Consumer Skills

Choosy about credit?

Take this quiz from the Office of Fair Trading (OFT) to find out what kind of shopper you are.

Consumer Skills

Useful cooking websites

Do you know what size of turkey to buy this Christmas? Do you ever plan what you are going to eat for the week? Here are a list of websites to help.

Consumer Skills

Spending Habits and Impulse Buys - How much have you spent lately?

There is nothing wrong with spending money but if you have areas of weakness you should identify them. Click on the link above to find out where you have spent money over the past few months.

Consumer Skills

Are you an A - Level Home Economics Teacher? Do you want to update your knowledge and resources?

The Consumer Council, in partnership with CCEA, is organising three conferences for A - Level Home Economics teachers in March 2009 to help teachers prepare for the consumer issues content of the revised Home Economics curriculum.

Consumer Skills

Well, what do consumers know now?

A Consumer Council Progress Report on Consumer Proficiency 2003-2007

Empowering Consumers - knowing your rights and exercising them confidently and responsibly

Other

Silver Service? Are supermarkets meeting the needs of older shoppers?

Check out what older people really think about shopping in supermarkets here...

Research Reports

Consumer Skills

Farepak Collapse - Northern Ireland Saver's stories

Last Christmas was effectively cancelled for 1,200 local people who lost nearly £500,000 when Farepak went bust. The Consumer Council launched its report into the crisis and called for the introduction of new legislation to protect savers’ money.

Consumer Skills

YCC Quiz Update 2007

Other

Consumer Skills

Managing Money Report

Research Reports

Consumer Skills

YCC Winning Newsletter 2007

The winning YCC Newsletter from St Catherine's College, Armagh.

Other

Consumer Skills

Schools Poster Competition - Rules

Schools Poster Competiton Guidelines

Other

Food

Food Promotion to Children and Young People

The Consumer Council has conducted Northern Ireland-specific research into advertising and sponsorship across the range of television channels available to Northern Ireland’s young viewers.

Research Reports

Consumer Skills

YCC Newsletter Report

The Consumer Council Newsletter Report is an essential part of the competition and will be used during the judging process to select the winning entries.

Other

Consumer Skills

Young Consumer Competition Quiz Sample Questions

A list of sample questions to help you prepare for this years YCC quiz heats.

Other

Consumer Skills

How to run the YCC Quiz in your own school

Teachers can set up a table quiz in their classroom or involving other classes as well. This can help select a quiz team to represent the school and also help raise awareness of consumer issues.

Other

Consumer Skills

Young Consumers Competition Newsletter

The Young Consumers Competition Newsletter open to Year 10 and 11 pupils in Secondary and Special schools and is supported by The Office of Fair Trading.

Other

Consumer Skills

Young Consumer Competition Quiz

The Consumer Council and the Trading Standards Service organise the competition to raise awareness of consumer rights and responsibilities. The competition is split into two categories, the Quiz and Newsletter.

The Young Consumers Competition Quiz is o

Other

Consumer Skills

Buy Rights - Have Your Say DVD - worksheets

The Buy Rights – Have your say DVD and support materials are about empowering young people to become confident consumers, aware of their rights and able to express them in an assured and effective manner

Other

Consumer Skills

CSFA Evaluation Executive Summary

The focus of the evaluation reported here is the impact of the Consumer Council’s Consumer Skills for All programme (CSFA) during the initial stage of its development (Phase 1 - March 2003-December 2004).

Research Reports

Consumer Skills

YCC Quiz Sample Questions

A list of sample questions to help your team prepare for this year's YCC Quiz heats.

Other

Consumer Skills

YCC Newsletter Report Form

The Consumer Newsletter Report is an essential part of the competition and must be submitted with the completed newsletter.

Other

Consumer Skills

YCC Quiz Application Form

The Young Consumers Competition is a lively, topical and fun quiz looking at everyday consumer issues. It is open to post primary schools and colleges in Northern Ireland who can enter a team of 4 young people between 16 and 18 years old*.

Other

Consumer Skills

YCC Quiz Information and Rules

The Young Consumers Competition is a lively, topical and fun quiz looking at everyday consumer issues. It is open to post primary schools and colleges in Northern Ireland who can enter a team of 4 young people between 16 and 18 years old*.

Other

Consumer Skills

The General Consumer Council Christmas Card 2004

Use your lolly wisely this Christmas!

The General Consumer Council's quick guide to make you a happy shopper this Christmas ..

Other

Consumer Skills

Buying Online

Buying Online, the third in a series of reports looking at consumer skills in Northern Ireland.

The report looks at levels of Internet access and use, online shopping behaviour and consumer knowledge and awareness. It also contains tips for secure shop

Research Reports

Personal Finances

Taking the Credit

As the total amount of UK consumer debt hits £1 trillion, the Consumer Council's report is the first recent quantitative research to look at the wider Northern Ireland population's experiences of credit and debt.

Research Reports

Consumer Skills

Consumer Knowledge - What young people know (2004)

This report is the third in a series of papers published by the Consumer Council. It focuses exclusively on young people.

Research Reports

Consumer Skills

Don't get Snowed Under with Debt this Christmas

Top ten tips to avoid Christmas debt.

Other

Consumer Skills

Direct Payment - A Simple Guide

Information you need about the new ways that benefits will be paid.

Other

Consumer Skills

Retailing and Town Centres: A Consumer View (2003)

The General Consumer Council launches an information paper Retailing and Town Centres: A Consumer View to actively inform the debate ahead of the Department for Regional Development’s planned consultation on the future of retail planning policy in NI.

Research Reports

Consumer Skills

Consultation Letter (2002)

Research Reports

Consumer Skills

Consumer Skills for All (2002)

Research Reports

Consumer Skills

In Poor Health (2001)

Research Reports

Consumer Skills

What's on my record (2001)

Research Reports

Consumer Skills

Driving Range (2001)

Research Reports

Consumer Skills

Equality Report Summary (2001)

Research Reports

Consumer Skills

Hungry for Change (2001)

Research Reports

Food

What's in Store (1999)

Research Reports

Consumer Skills

YCC Newsletter 2007

Other