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Consumer Skills

Consumer Skills

Get creative with the family and learn this half-term

Are there any budding young artists in your house? Do you like drawing? How good are you at crossword puzzles?

Consumer Skills

Enquiries and Complaints Report 2019-20

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Cost of Living

Consumer Insight Survey 2020

Consumer Insight Survey 2020

Research Reports

Consumer Skills

Top Tips: How to avoid getting caught out by a private parking ticket

Following the reopening of shops in Northern Ireland, and the gradual reduction in the government’s COVID-19 restrictions, The Consumer Council has issued top tips to drivers in Northern Ireland on how to avoid getting a private parking ticket.

Consumer Skills

NI stores are reopening: A reminder of your consumer rights

Following the news that non-essential stores are allowed to operate again from today (12 June), The Consumer Council is reminding consumers about their rights when paying for items.

Consumer Skills

Help is available to deal with your financial worries, says The Consumer Council

The Consumer Council is looking to provide practical help to households that are struggling financially during this COVID-19 crisis.

Consumer Skills

Our online interactive quizzes will test your knowledge on your consumer rights, budgeting and avoiding scams. We also have other activities available on our website here: www.consumercouncil.org.uk/activities

Scams

Home learning made fun: Learn about consumer rights, budgeting and avoiding scams

The Consumer Council has launched a range of educational family activities, games and quizzes to teach kids of all ages and adults about their consumer rights, budgeting and how to avoid scams.

Consumer Skills

Activity Sheet - Budgeting Worksheet (Wants vs Needs)

Download and print for best results. You can also recreate the table on your computer/phone or a blank piece of paper.

Other

Consumer Skills

Activity Sheet - Peanut's Birthday

It's Peanut's birthday and you have a £10 budget.

Cut out the items from page 1 and 2 that you want to bring to Peanut's birthday party and stick them onto page 3.

Other

Cost of Living

Unscrupulous traders profiteering by exploiting COVID-19 warned

Trading Standards and The Consumer Council are warning unscrupulous traders to stop exploiting the Covid-19 pandemic to profiteer, or face action.

Consumer Skills

Earn Your Acorns - Activities Tracker

Help Peanut the Squirrel earn The Golden Acorn by completing 6 different activities from our website: https://www.consumercouncil.org.uk/activities

For each activity completed, cut out an acorn from page 1 and stick it to the corresponding number on page 2.

Other

Consumer Skills

Colouring Sheet - Budgeting

Download and print.

Other

Consumer Skills

Create Your Own 'Budgeting' Bunting

Download and print. Under the supervision of an adult, cut out the shapes and create your own bunting to hang around the house. Get creative!

Other

Consumer Skills

The Consumer Council welcomes the FCA’s latest COVID-19 financial relief measures

The Consumer Council welcomes the Financial Conduct Authority’s latest temporary financial relief measures for motor finance and high-cost credit that apply from today (27 April 2020).

Scams

15 common COVID-19 scams to watch out for

Scammers are unfortunately taking advantage of consumers during the COVID-19 pandemic so it is more important than ever to take extra precautions. Watch out for unsolicited telephone calls, automated voice messages, emails, texts, social media posts and doorstep scams. For more information on scams, please visit the nidirect website: https://www.nidirect.gov.uk/campaigns/scamwiseni 

Consumer Guides

Consumer Skills

Create Your Own 'Consumer Rights' Bunting

Download and print. Under the supervision of an adult, cut out the shapes and create your own bunting to hang around the house. Get creative!

Other

Consumer Skills

Learn to Draw - Peanut the Squirrel

Either download and print or have the image on your screen and try to draw Peanut on a blank sheet for a tougher challenge.

Other

Consumer Skills

The Consumer Council welcomes the ABI’s warning against ‘pensions panic’

The Consumer Council welcomes the Association of British Insurers’ latest advice that warns consumers against using their pensions as a quick way of raising cash during this uncertain time.

Cost of Living

Advice for consumers as Oasis and Warehouse appoint administrators

Fashion retailers Oasis and Warehouse have both entered administration. The announcement may have left many of their customers with gift vouchers wondering what their rights are now.

Consumer Skills

Activity Sheet - Needs and Wants

Download and print.

Other

Consumer Skills

Colouring Sheet - Got A Complaint?

Download and Print

Other

Consumer Skills

Activity Sheet - Cash Is Not The Only Way To Pay

You can use this on a screen or print the sheet feel free to cut out the items and shuffle them about).

Other

Consumer Skills

The Consumer Council promotes and safeguards the interests of all Northern Ireland consumers and we have devised a number of consumer rights themed games and quizzes that you and your family can do while you are in the house. The recommended ages for these activities are 15+ years old.

Consumer Skills

The Consumer Council promotes and safeguards the interests of all Northern Ireland consumers and we have devised a number of consumer rights themed games and quizzes that you and your family can do while you are in the house. The recommended ages for these activities are 10 - 14 years old.

Consumer Skills

The Consumer Council promotes and safeguards the interests of all Northern Ireland consumers and we have devised a number of consumer rights themed games and quizzes that you and your family can do while you are in the house. The recommended ages for these activities are 4 - 10 years old.

Cost of Living

Advice for consumers as major retailers appoint administrators

Cath Kidston and Debenhams have both announced plans to enter administration. The announcements may have left many of their customers with gift vouchers wondering what their rights are now.

Scams

Colouring Sheet - SCAM Test

Download and print.

Other

Consumer Skills

Activity Sheet - Scam Word Search

Download and print.

Other

Consumer Skills

The Consumer Council promotes and safeguards the interests of all Northern Ireland consumers and we have devised a number of consumer rights themed games and quizzes that you and your family can do while you are in the house.

Post

Information about the impact of COVID-19 (coronavirus) on consumers trying to order goods online.

Cost of Living

Coronavirus: What are your consumer rights?

The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic

Consumer Skills

As Northern Ireland consumers may be purchasing more goods from home, including over the phone or online, as a result of COVID-19 (coronavirus), it is important for consumers to know their rights.

Consumer Skills

Information about the impact of COVID-19 (coronavirus) to general services in Northern Ireland, such as MOT centres.

Consumer Skills

Information about the impact of COVID-19 (coronavirus) to telecom services in Northern Ireland, including digital TV services, such as Sky.

Cost of Living

Advice for consumers as Laura Ashley permanently close half its stores

Laura Ashley announced on Monday 23 March that it has permanently closed half of its stores and appointed PricewaterhouseCoopers as administrators.

Cost of Living

Think of others and shop responsibly

The Consumer Council and the Northern Ireland Retail Consortium have come together in an unprecedented joint plea to ask consumers to "be considerate" and stop over-buying food and other products as unfortunately means others are going without. This call is in response to the rise in over-buying in the past few weeks fuelled by Corona Virus worries.

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Consumer Skills

Consumer Parliament: North Coast residents raise important local issues

The Consumer Council held its regional Consumer Parliament in Coleraine Town Hall on 11 February. The event gave consumers the opportunity to discuss and debate local issues such as local bus and rail services, the cost of energy, local bank provision and consumer rights.

Consumer Skills

Consumer Parliament: Fermanagh and Omagh residents raise important local issues

The Consumer Council held its first regional Consumer Parliament in Enniskillen on 7 February. The event gave consumers the opportunity to discuss and debate local issues such as local public transport provision, broadband speeds, water quality, the cost of energy, and consumer rights.

Consumer Skills

Empowering and innovative education project shortlisted for housing award

An education project created by The Consumer Council and Triangle Housing, with support from Mid and East Antrim Borough Council, has been shortlisted for the ‘Working in partnership’ award at the Chartered Institute of Housing 2020 Housing Awards.

Cost of Living

Interactive budgeting tool launched to help consumers identify areas to save money

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.

Consumer Skills

Youth Work Alliance creates a new wave of Scamwise Champions

Youth Work Alliance has hosted an event to officially announce their participation in the Scamwise Champion Scheme, which is designed to empower young people to stay safe from scams and know how to report them.

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

10am start time. Registration from 9.30am. 

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing eoin.mcshane@consumercouncil.org.uk or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

Consumer Skills

The Consumer Council’s Essential Black Friday and Cyber Monday Guidance

With an estimated £7billion to be spent in the UK this year on Black Friday (29 November) and Cyber Monday (2 December), The Consumer Council has issued essential guidance to ensure consumers know their rights and shop safely.

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Cost of Living

Currys to improve sales process for extended warranties

The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Consumer Skills

Top tips for steering clear of private parking tickets

The Consumer Council is advising drivers in Northern Ireland on how to avoid penalties whilst parking on private land or in a car park which is operated by a private organisation, such as a retail park.

Consumer Skills

The Consumer Council returned £212k to the pockets of consumers in 2018/19

The Consumer Council has had a successful year in 2018/19, advising and signposting a total of 1,213 consumers. Throughout the period, 3,782 enquiries and complaints were investigated, resulting in £212k being returned to the pockets of consumers in Northern Ireland.

Consumer Skills

A successful day of consumer rights themed family fun

On 23 August 2019, The Consumer Council and Radius Housing teamed up to host a Friday Funday at Rose Street in Belfast.

Consumer Skills

Educational video series for consumers in supported living accommodation

The Consumer Council, in partnership with Triangle Housing, and Mid & East Antrim Borough Council, has developed a five part video series to educate and inform consumers living in supported living accommodation about managing their home energy.

Consumer Skills

New generation of Scamwise Champions

ScamwiseNI Partnership has today, Thursday 19th September, launched a new Scamwise Champion Scheme, which is designed to empower young people to stay safe from scams and know how to report them. 

Food

Consumer Complaints, Enquiries and Outreach Data 2018/19: A Summary

A summary of The Consumer Council's Enquiries and Complaints Report, which explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Consumer Skills

Enquiries and Complaints Report 2018-19

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Consumer Skills

Money Tips for Parents

Money Tips for Parents is a guide to help parents and guardians to begin teaching children and young people about money.

In addition to providing information as to why it is important for parents and guardians to teach children about money, it provides ideas for practical exercises and shared activities to allow them to begin this process. The guide also provides links to further useful resources which cater to the needs of children and young people of all ages.

Consumer Guides

Consumer Skills

The Consumer Council supports NI Savings Week

The Consumer Council is delighted to support Progressive Building Society's second annual Northern Ireland Savings Week which has been launched today - 09 September.

The initiative aims to raise awareness across Northern Ireland of the benefits and importance of saving on a regular basis. Our own "Consumer Insights Report" reveals that fewer than 6 in 10 Northern Ireland households have money saved for a "rainy day" which can put households at financial risk when unexpected expenditure arises.

Consumer Skills

A Guide to Consumer Law for Businesses

Our new free Guide to Consumer Law for Businesses will help you understand the laws that govern how goods, services and digital content are sold, and ensure you are providing the correct information to consumers.

We can also support you by delivering free training to you and your staff on Consumer Law. For more information call 0800 121 6022 or email contact@consumercouncil.org.uk 

Consumer Guides

Consumer Skills

A Guide to Consumer Law

A Guide to Consumer Law will help you understand how you are protected by law when shopping for goods, services and digital content. It also contains top tips for protecting yourself and what to do if you have a complaint.

We can also deliver free training on Consumer Law for groups and community organisations. For more information call 0800 121 6022. 

Consumer Guides

Cost of Living

Educating the whole family with a consumer rights themed day of fun

The Consumer Council and Radius Housing have teamed up to host a Friday Funday on 23 August 2019 from 10am to 1pm.

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: "Cost of living". Hear from expert speakers and #HaveYourSay about issues which affect you. 

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

Consumer Skills

Navigate easily to the right consumer advice

The Consumer Council has launched a new online tool to guide consumers

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Cost of Living

Santander Branch Closure - Antrim

The Consumer Council is reminding consumers to think about their banking needs ahead of the Antrim branch closure on 30 May 2019.

Cost of Living

Debenhams enters into administration - know what to do with your gift cards

Debenhams announced on Tuesday 9 April that it has officially gone into administration, appointing FTI Consulting as the administrator. 

Consumer Skills

Advice for consumers following LK Bennett collapse into administration

LK Bennett announced on Wednesday 7 March that it has collapsed into administration, appointing EY as the administrator. The high-end fashion chain has stores in Belfast and Banbridge.

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

Other

Steer clear of a private parking ticket

The Consumer Council’s top tips to avoid a Parking Charge Notice

Cost of Living

St George's Market

Consumer rights information stand, and freebie give aways 

Consumer Skills

Holiday World Show - Belfast

The Consumer Council will be at the Holiday World Show from Friday 18 to Sunday 20 January 2019. 

Our staff will be available to provide information on your passenger rights. You will also have the chance to take away our various travel guides packed full of useful information.

Cost of Living

New guide to help steer clear of car purchase pitfalls

Second-hand cars top complaint in Northern Ireland

Other

British Airways - Consumer Information

British Airways is investigating, as a matter of urgency, the theft of customer data between 22:58 BST August 21 2018 until 21:45 BST September 5 2018 from their website, ba.com, and their mobile app.

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Business

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Consumer Skills

Belfast PCSP Christmas Crime Prevention and Safety Event

This annual event, hosted by Belfast Policing and Community Partnership (PCSP), is designed to provide consumers with free practical advice, information and support on a range of crime prevention and safety issues, particularly related to the Christmas season.

Other

Lost and Damaged Documentation Factsheet

If you lose any of your official documentation, such as passport or birth certificate, notify the police immediately. You should also inform the relevant body, for example your bank branch. If your official documentation is damaged, by flood or fire for example, then it is important to begin replacing them as soon as possible. You should start with your birth certificate, as it will be necessary in obtaining other documentation.

Consumer Guides

Cost of Living

Portrush Air Show: 1 & 2 September

We will be attending the Portrush Air Show on Saturday 1 & Sunday 2 September to provide information on transport, travel, and general consumer rights. 

Consumer Skills

Portrush Air Show: 1 & 2 September

We will be attending the Portrush Air Show on Sat 1 & Sun 2 September to provide information on transport, travel, and general consumer rights. 

Cost of Living

Have you pounds 'a round' to cash in?

The Consumer Council is encouraging consumers to check their homes for old round £1 coins, following the announcement that 169 million of the coins remain unreturned.

Cost of Living

University of Ulster Fresher Fair – Coleraine

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Jordanstown

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Magee

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Consumer Skills

Queens Freshers' Fair

We will be at Queen's University Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Consumer Skills

Don’t miss a trick, be scam aware

The month of June has been designated Scams Awareness Month. During this month Trading Standards and The Consumer Council will be joining with other organisations to raise awareness and encourage people to report and talk about the issues.

Cost of Living

Energy Switching Workshop

The Consumer Council is inviting consumers to come along to our drop-in Energy Switching Clinic to see if they can save money on their electricity and gas bills, and answer any questions you may have. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Consumer Skills

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues.

Consumer Skills

There are laws that protect you whenever you buy goods, services or digital downloads. This section contains information on your consumer rights.

Other

The Consumer Council becomes a JAM Card Friendly Organisation

The Consumer Council has demonstrated its commitment to customers by taking part in training that will ensure its staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.

Consumer Skills

Keep safe when online, advises The Consumer Council

World Consumer Rights Day – 15 March 2018

Consumer Skills

Consumer Council Freephone Number - Change of Operating Hours

Our complaints team is currently investigating high numbers of complaints therefore as a temporary measure our telephone lines will be open Monday to Friday from 10am to 4pm daily. This will allow the team some time off the telephones to get caught up on correspondence.

Consumer Skills

Old Bank of England £10 notes expire next week

The old paper £10 note will cease to be legal tender from 1 March 2018

Consumer Skills

3rd Ards Scouts receive their ‘Consumer Scout’ badge

Scouts from the 3rd Ards Scout Unit, Newtownards recently received their ‘Consumer Scout’ badge.

Consumer Skills

Consumer Parliament coming to Derry / Londonderry 23 March 2018

Residents in Derry City and Strabane District Council area will soon get to have their say on the consumer issues that concern them, thanks to The Consumer Council which is staging a ‘Consumer Parliament’, in partnership with Derry City and Strabane District Council, at the Guildhall on Friday, 23 March.

Consumer Skills

Don’t be left out of pocket advises The Consumer Council

Pay As You Go Energy Top Up Scam.

The Consumer Council and PSNI are advising consumers to be extra vigilant about bogus callers on your doorstep or social media sites offering discounted pay as you go electricity top ups. This is a scam and consumers doing this will end up paying twice for their energy supply.

Other

Private Parking Charges Factsheet

If you have received a private parking charge notice (PCN), we can give you advice on the options available to you and may be able to appeal the PCN on your behalf. 

This factsheet is meant to be a helpful guide.

Consumer Guides

Consumer Skills

Ban on credit and debit card surcharges comes into effect on Saturday 13 January

The Consumer Council wants to remind consumers that from this Saturday businesses can no longer apply an additional charge (surcharge) to your order when you pay by debit or credit card.

Consumer Skills

Affected Santander consumers advised to check new bank arrangements meet their needs

Santander to close two branches in Belfast – Donegall Square East and Shaftsbury Square

Other

Private Car Parking Charges Complaint Template

Template letter for making a complaint about car parking charges

Other

Consumer Skills

Basic Bank Account guide

Your guide to the basic bank accounts available in Northern Ireland.

- What is a basic bank account?
- What do you need to open an account?
- Overview of Basic Bank Accounts in NI
- Non banking options
- Problems opening an account?

Consumer Skills

Borrowing Money support leaflet

If you are thinking about getting a loan it will be no surprise to know some loans are more expensive than others. Download our Borrowing Money leaflet - it is a short guide to the pros and cons of some of the different loans available.

Consumer Guides

Consumer Skills

Manage your money and make savings for Christmas

For many people, Christmas is a special time of year, but with the cost of presents and food shopping, it can also be financially stressful.

Consumer Skills

‘Be prepared’…to be a better consumer

First ‘Consumer Scout’ badges awarded to Scouts from Islandmagee

The Consumer Council and Scouts NI have developed a new consumer awareness programme designed to ensure younger shoppers are aware of their rights when they shop online or on the high street. Successful Consumer Scouts will be awarded with a new Consumer Scout badge.

Other

PPI Factsheet

Fact sheet: Consumer Information on PPI.

Business

Enquiries and Complaints Report 2016-17

This report covers all contacts received from consumers for the year to 31 March 2017.

Other

Student Guide

Student Guide: How to manage your household bills and get consumer savvy

Consumer Guides

Consumer Skills

Utility Regulator - Find out how to switch

Would you like to learn more about SWITCHING your electricity or gas supplier?

Business

Cross Border Shopping Survey

Have you ever bought from a trader based in another country? How did that go?

Consumer Skills

New drop-in service for Northern Ireland consumers

Come along to the first ever Consumer Clinic for free help and advice.

The Consumer Council is inviting consumers, and businesses customers to make an appointment or come along to our new Consumer Clinics at our offices in Seatem House, 28-32 Alfred Street, Belfast.

Consumer Skills

Consumer Parliament Report

An overview of our inaugural event with consumers and partner organisations

Consumer Guides

Consumer Skills

Girl Guides receive their ‘Guided Consumer' badge

Girl Guides from the Movilla Abbey Girlguiding Unit, Donaghadee recently received their ‘Guided Consumer’ badge.

Business

Council Minutes - June 2017

Minutes from the Council meeting on the 20 June 2017.

Other

Business

Save on your water and energy bills at Ballymena Livestock Market

The Consumer Council helps farmers save money

Consumer Skills

Consumer Council advice when buying second hand tickets

The Consumer Council is reminding consumers what they are entitled to when buying from secondary ticket sellers. This advice comes on the back of today’s findings from Which? that show almost a quarter of tickets are going on sale via secondary ticket websites.

Consumer Skills

The ban on credit and debit card surcharges is excellent news for consumers says Consumer Council

The Consumer Council welcomes today’s announcement from HM Treasury regarding the banning of credit and debit card surcharges for all Visa, Mastercard, American Express and Paypal payments from January 2018.

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Consumer Skills

Castlederg students boost their consumer rights confidence

The Consumer Council visit Castlederg High School to offer advice

Consumer Skills

Council Minutes - May 2017

Minutes from the Council meeting on the 16 May 2017.

Other

Business

Council Minutes - March 2017

Minutes from the council meeting on the 21 March 2017.

Other

Business

Consumer Council Consultation Response - Economy 2030

Consultation response to Economy 2030 - A Draft Industrial Strategy for Northern Ireland.

Consultations

Consumer Skills

Contactless Payments Factsheet

Contactless payments allow you to make fast and secure payments for amounts up to £30 just by touching your card on the card reader.

Consumer Guides

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Consumer Skills

Consumer Council Response to the Children and Young People’s Strategy 2017-2027 Consultation

The Consumer Council welcomes the opportunity to respond to this consultation. We are supportive of the development of the Department of Education’s Children and Young People’s Strategy and have welcomed the chance to contribute in the early consultation stages.

Consultations

Consumer Skills

Consumer Parliament

The Consumer Council is holding our first Consumer Parliament event on Friday 24 March.

Consumer Skills

Raise the Issues Most Important to You at NI’s First Consumer Parliament

Northern Ireland consumers will have the opportunity to raise the issues most important to them, learn about their consumer rights and how to save money at the Consumer Council’s inaugural Consumer Parliament on Friday 24 March 2017.

Consumer Skills

Approach Ed Sheeran Tickets at Inflated Prices ‘Gingerly’, Warns Consumer Council

The Consumer Council is advising consumers to be ‘Thinking Out Loud’ so that they aren’t the ‘One’ who gets caught out after buying tickets for the sold-out Ed Sheeran concert.

Other

Company Going Out of Business Factsheet

This factsheet provides information on your consumer rights if a company goes into administration.

Consumer Guides

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Consumer Skills

Consumers in Control?

Are we a society of informed and discerning consumers?

Research Reports

Consumer Skills

Consumer Council Shortlisted in UK Complaints Handling Awards 2017

The Consumer Council has been named as a finalist in the UK Complaints Handling Awards 2017, which recognise and reward outstanding achievement in complaint handling.

Consumer Skills

Local Consumer ‘Flying High’ After Receiving €250 Compensation

Local consumer Rachael Wauchope from Londonderry is ‘flying high’ after receiving €250 compensation, after her complaint was investigated by the Consumer Council.

Consumer Skills

Don’t bag yourself a surprise shopping online this Christmas

With many of us venturing online to work our way through our Christmas lists, Consumer Council research has revealed that of those who shop online only a quarter check a website is safe before entering payment or personal details.

Consumer Skills

‘Spot and Stop Scams’ Conference

Mark H. Durkan hosts conference on scams with partners Consumer Council

Consumer Skills

A budget isn’t just for Christmas

Get the gift of a handy budgeting tool to help you manage Christmas spending and plan for expenses in the year ahead

Consumer Skills

Economy Minister awards NI’s first ‘Guided Consumer’ badges

First ‘Guided Consumers’ badges awarded to Bangor Guides

Consumer Skills

Shop Around quiz - August 2016

A fun quiz for young adults for young people to learn about their consumer rights when shopping on the high street and online. Have a go and test your consumer rights knowledge.

Consumer Guides

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Consumer Skills

Scams - Know the signs to stop the crime

Consumer Council, Trading Standards Service and Police Service of Northern Ireland join forces to raise awareness of scams in advance of Scams Awareness Month (July 2016).

Other

Scams - Know the signs... stop the crime leaflet

This leaflet provides information on the different types of scams, what to look our for and how to report a scam. This leaflet has been produced in conjunction with the Police Service for Northern Ireland and Trading Standards Service.

Consumer Guides

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Consumer Skills

Consumer Council Welcomes CMA Current Account Proposals

The Consumer Council has welcomed the Competition and Markets Authority's proposals that would see banks capping their overdraft charges, prompting customers to consider switching and making it easier to compare current accounts.

Consumer Skills

Bring a Bill to Balmoral Show!

Consumer Council's New Energy Price Comparison Site to Save Consumers Money!

Consumer Skills

Consumer Council consultation response on DCMS New Broadband USO Consultation

Consumer Council consultation response to the Department for Culture, Media and Sport’s consultation on a new Broadband Universal Service Obligation (USO).

Consultations

Consumer Skills

Budget Planner - Arabic

Consumer Guides

Consumer Skills

BHS in administration

Advice for consumers

Other

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Consumer Skills

Research Report on healthy versus less healthy food promotions in NI - March 2016

Research report on a three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.

Research Reports

Consumer Skills

Summary Report on healthy versus less healthy food promotions in NI - March 2016

Summary report on the three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.

Research Reports

Consumer Skills

Girlguiding members to earn their ‘Guided Consumer’ badge

On World Consumer Rights Day (Tuesday 15 March) the Consumer Council is launching a new partnership with Girlguiding Ulster to help raise awareness of consumer rights amongst young people.

Business

Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

Consumer Council Draft Forward Work Programme 2016/17

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

Consultations

Business

Consumer Council Welcomes Power NI 10.3% tariff reduction

The Consumer Council has welcomed Power NI’s 10.3% tariff reduction. The Consumer Council’s Head of Energy, Richard Williams said: “This is good news for Power NI customers. Domestic consumers will see prices reduce by around £54 per year and £200 for regulated business customers.

Consumer Skills

Consultation Response to the CMA's Annual Plan 2016 -2017

Consumer Council consultation response to the CMA's Annual Plan 2016 -2017.

Consultations

Consumer Skills

Consumer Factsheet - Buying secondary tickets for concerts and events

This factsheet provides your consumer rights in relation to buying secondary tickets for concerts and events.

Consumer Guides

Consumer Skills

‘Rumour Has It’ Adele Tickets Selling At Inflated Prices, Warns Consumer Council

The Consumer Council is reminding consumers to be vigilant in case ‘someone like you’ ends up ‘rolling in deep’ debt after buying tickets for the sold-out Adele concert.

Consumer Skills

Avoiding unwanted gifts and hassle

The Consumer Council is providing some timely advice on returning unwanted gifts received this Christmas.

Consumer Skills

Get a Head Start on Your New Year’s Resolutions: Save up to £100 by Switching Electricity Supplier.

The Consumer Council is advising people to get a head start on their New Year’s resolutions by checking whether they could save money by switching electricity supplier.

Consumer Skills

Digital purchases protected this Christmas advises Consumer Council

The Consumer Council is reminding consumers of their consumer rights in relation to digital content, such as downloaded music, e-books and smart device apps.

Consumer Skills

Avoid possible pitfalls of Black Friday and Cyber Monday

With many of us venturing online to take advantage of Black Friday (27 November) or Cyber Monday (30 November) website deals, the Consumer Council urges consumers to know their rights and shop safely.

Consumer Skills

Statement on Competition and Markets Authority's provisional findings on banking

Commenting on the Competition and Markets Authority’s provisional findings on banking, John French, Consumer Council Chief Executive said: “The CMA report has highlighted the need to simplify and clarify the account switching process for customers across the UK. Banks have a responsibility to consumers to provide clear and easily comparable information, so consumers can make informed choices about their own account and provider.

Consumer Skills

Signing up to put the consumer first

CollaborationNI is delighted to have supported the development of the ‘Consumer Rights Initiative for Northern Ireland’. The Initiative is made up of the Consumer Council for Northern Ireland, Advice NI, Citizens Advice and the Law Centre. The members of the Initiative formally signed their Memorandum of Understanding on Wednesday 7 October 2015.

Business

Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

Consumer Skills

Consumer Rights Act 2015 Business Factsheet

This factsheet provides businesses with information on the new Consumer Rights Act 2015.

Consumer Guides

Consumer Skills

Consumer Rights Act 2015 Consumer Factsheet

This factsheet provides consumers with information on the new Consumer Rights Act 2015.

Consumer Guides

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Business

We are moving!

We are moving to new premises on Friday, 29 May 2015.

Consumer Skills

We're 30!

The Consumer Council is 30 years old today! To mark the occasion the Consumer Council is releasing 30 photographs, one per day for 30 days, via social media of 30 people who tell the story of the Consumer Council and the work it has achieved over the last 30 years. Helping the Consumer Council celebrate are longest & shortest serving staff members, Chris Stafford who has 29 years service and Jill Cunningham who is on work placement with the Consumer Council.

L-R (Jill Cunningham and Chris Stafford, The Consumer Council)

Consumer Skills

Factsheet on the closure of S&R Electrical Ltd

This factsheet provides information for consumers who have been affected by the closure of S & R Electric Ltd.

Consumer Guides

Consumer Skills

World Consumer Rights Day takes a look at food!

It’s World Consumer Rights Day on 15 March and the Consumer Council is joining with many other consumer bodies around the world to highlight this year’s theme of healthy, affordable diets.

Business

Consumer confidence static despite falling prices

The Consumer Council has warned that nearly half of consumers here struggle to keep up with bills and financial commitments. Today’s announcement comes as the Consumer Council launches its second wave of ‘Consumer Outlook’ research.

Consumer Skills

Weather the Winter

A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.

Consumer Guides

Consumer Skills

CMA Annual Plan Consultation 2015/16

Consumer Council consultation response on the Competition and Markets Authority (CMA) Annual Plan 2015/16.

Consultations

Consumer Skills

Unwrapped and unloved?

Consumer Council provides advice on returning unwanted gifts.

Consumer Skills

Returning Unwanted Gifts Factsheet

A factsheet for consumers on returning unwanted gifts and purchases after the festive season.

Consumer Guides

Consumer Skills

Baby it’s cold outside!

Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.

Consumer Skills

Your Guide to Shopping Safely Online

The tips in this guide will help you shop on the internet with more confidence by explaining how to protect your computer, spot a safe website, understand your consumer rights and avoid problems with postage.

Consumer Guides

Consumer Skills

Gift Cards and Vouchers Factsheet

This factsheet provides top tips to make the most of your gift cards and vouchers.

Consumer Guides

Consumer Skills

Don’t let online shopping issues take the sparkle off your Christmas

If you’re planning to click your way through your Christmas present list this year, keep an eye on the Consumer Council’s Countdown to Christmas Campaign to find out about your online shopping rights and how to stay safe online.

Consumer Skills

70 per cent of consumers not yet feeling the green shoots of recovery says Consumer Council

The Consumer Council has today revealed that despite positive signs emerging in the wider economy, these are not filtering through to consumers, with 70 per cent not yet feeling the green shoots of economic recovery.

Consumer Skills

Consumer Outlook Index Full Report

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Consumer Skills

Advice For Phones 4u Customers

Aodhan O’Donnell, Interim Chief Executive of the Consumer Council said:

“The announcement that Phones 4u is in administration has left many of its customers wondering what their rights are now. The Consumer Council has produced a short guide for consumers on some of the key questions and concerns that Phones 4u customers might have. This is available on our website (www.consumercouncil.org.uk) or by calling us on 0800 121 6022.

Consumer Skills

Phones4u Questions and Answers Factsheet

Useful question and answer factsheet relating to Phones 4u going into administration.

Consumer Guides

Consumer Skills

Get protected online with Consumer Council’s Guide to Shopping Safely Online

With more than one in three consumers in Northern Ireland shopping online at least once a month and online spending expected to increase by over 10 per cent each year it has never been more important to shop online safely and know your rights.

Business

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.

Other

Consumer Contracts Regulations Factsheet for Businesses

This factsheet provides information to businesses on the main changes to consumer rights protection brought in by the Consumer Contracts Regulations in the sale of goods, services and digital content that come into effect on 13 June 2014.

 

Updated April 2019 

Consumer Guides

Consumer Skills

Increased Consumer Rights for Northern Ireland consumers

Consumers will benefit from increased consumer rights when the new Consumer Contracts Regulations come into force on Friday 13 June 2014.

Other

Consumer Contracts Regulations 2013 Factsheet

This factsheet provides information to consumers on the main changes to consumer rights protection in the sale of goods, services and digital content that come into effect on 13 June 2014. The new provisions are part of the Consumer Contracts Regulations 2013.

 

Updated April 2019 

Other

Business

Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.

Consumer Skills

Shoppers’ Rights Card

Your rights under the Sale of Goods Act 1979

Consumer Guides

Consumer Skills

Annual Report and Accounts 2012 - 2013

Consumer Council Annual Report and Accounts 2012 - 2013

Research Reports

Consumer Skills

C.O.N.S.U.M.E.R.S - Do you know your rights on World Consumer Rights day?

Consumer Council research shows that just over half of consumers feel informed about their rights. With this in mind, ahead of 15 March which marks ‘World Consumer Rights Day’, the Consumer Council says it is important for consumers to know their rights so they can take action to get redress when things go wrong with goods or services they have purchased.

Consumer Skills

On World Consumer Rights Day, Do You Know Your Rights From A-Z?

How well do you know your consumer rights? Would you be confident returning an item or making a purchase over the internet? Do you know what’s involved in switching bank account or utility provider and if your flight or sailing is delayed do you know what you are entitled to or do you think “that’s life?”

Consumer Skills

Belfast, more power to your pocket!

How would you like to trim thousands of pounds off your annual household spend? Find out how small changes can make big savings on household bills by signing up for the Consumer Council’s free half-day workshop on Friday 07 March 2014 at the NICVA Headquarters (61 Duncairn Gardens, Belfast, BT15 2BG) from 9.30am until 1.00pm followed by lunch.

Consumer Skills

More power to your pocket!

How would you like to trim thousands of pounds off your annual household spend?

Water

Opinion – Rick Hill, Chair of the Consumer Council on Future Consumer Representation Arrangements in

The Department of Enterprise, Trade and Investment (DETI) consultation on the future of consumer representation in Northern Ireland has now closed and as readers will expect, the Consumer Council has submitted an in depth response. However, what has been really encouraging is that so many others took time to set out their reasons why consumer representation in Northern Ireland should be strengthened - not diminished or dismantled.

Personal Finances

Don't be Blue - Consumer Council Advises Showing Most Depressing Day of the Year Who's Boss!

While this Monday is heralded to be ‘Blue Monday’, the most depressing day of the calendar year, the Consumer Council has said there are 1,628 reasons why it doesn’t have to be all doom and gloom.

Consumer Skills

Don’t Lose Out On Your Christmas Gift Cards And Vouchers

Many consumers will have received gift cards and vouchers as Christmas presents but too often they go to waste because they’re lost, the date expires or sometimes the company goes into administration and can’t honour the gift card or voucher.

Consumer Skills

A-Z Consumer Handbook

The A-Z is the only consumer directory to provide advice and information references for consumers, organisations, staff and volunteers involved in advocacy, advice and information work.

Other

Consumer Skills

Financial Capability Quiz - Year 8 (Dec 2013)

Financial Capability Quiz for Year 8

Other

Consumer Skills

Tis the Season to Get a Gift Receipt! – Consumer Council Provides Advice on Returning Gifts

The Consumer Council has issued some timely advice for anyone wondering what their options are regarding a Christmas gift they can’t use or recycle.

Business

Back to Business

Are businesses getting consumers’ rights wrong?

Research Reports

Consumer Skills

Ofcom Announcement Of Simpler Telephone Charges And An Extension Of Freephone Services For Mobile Us

The Consumer Council today welcomed the announcement by Ofcom of major changes to telephone charging which will bring greater clarity for consumers regarding the cost of calling businesses and services and save money when calling from mobiles.

Consumer Skills

Air Traffic Control glitch - factsheet on consumers' rights

Information for passengers following travel disruption at the weekend (7/8 Dec) caused by air traffic control internal phone systems glitch.

Consumer Guides

Personal Finances

Lisburn - More Power To Your Pocket!

Shopping around, switching supplier and shopping safely online are just some of the money-saving strategies to be discussed at a free Consumer Council workshop in Lisburn on Friday 13 December.

Consumer Skills

Don’t Be Left Out Of Pocket On ‘mega Monday’– Consumer Council Advises How To Shop Safely Online

With ‘Mega Monday’ (Monday 2nd December), the busiest forecasted online shopping day of the year fast approaching, the Consumer Council is helping Christmas shoppers to purchase safely online.

Consumer Skills

Banbridge - More Power To Your Pocket!

Shopping around, switching supplier and shopping safely online are just some of the money-saving strategies to be discussed at a free Consumer Council workshop in Banbridge on Tuesday 26 November.

Consumer Skills

More Power To Your Pocket!

The Consumer Council is set to host a free workshop in Newry on Wednesday 13 November. It will highlight the small changes that can make a big difference to household bills. The ‘Power to the Pocket!’ event will be held in Ballybot House, 28 Corn Market, Newry from 9.30am – 1.40pm and is one of a number of events taking place in the city as part of Money Week 2013.

Consumer Skills

Shoppers Of Europe Unite!

Cross-border shopping rights, postal issues, and protection when shopping online are just three of the topics to be discussed at a special information event in Letterkenny on Friday 8 November.

Consumer Skills

Don’t Be Left Out Of Pocket – Shop Safely Online

With one in three people in Northern Ireland now shopping online at least once a month, and ahead of the busy Christmas period the Consumer Council has launched a campaign to help consumers shop safely online.

Consumer Skills

Canny Consumers

Are consumers standing up for their rights?

Research Reports

Other

Safer Ways to Pay

The method of payment you use can affect the level of protection you have when: Paying deposits; Shopping on the high street; Shopping online; and shopping abroad. This guide will give you greater confidence around the protection different payment methods provide.

Updated January 2019 

Consumer Guides

Consumer Skills

Budget Planner - Portuguese

Consumer Guides

Consumer Skills

Budget Planner - Polish

Consumer Guides

Consumer Skills

Budget Planner - Lithuanian

Consumer Guides

Consumer Skills

Consumer Council Organises Workshop On Role of Financial Ombudsman Service

The Consumer Council organised a free workshop in Belfast to give community and advice workers from across Northern Ireland the opportunity to find out more about the role of the Financial Ombudsman Service.

Consumer Skills

How and When to use the Small Claims Court

The Consumer Council has given local advice and community workers the opportunity to find out more about the Small Claims Court at a free workshop in Belfast.

Consumer Skills

Rising food costs ‘Hard to Stomach’

The Consumer Council is today publishing a report, ‘Hard to Stomach’ which looks at the impact rising food costs are having on Northern Ireland consumers.

Consumer Skills

The New Year Diet that will gain you pounds

 

The Consumer Council is encouraging all consumers to make one beneficial New Year’s resolution - overhaul your personal finances.  The Consumer Council has today (Monday, 7 January, 2013) launched its ‘New Year Diet that will gain you pounds’ campaign. 

Personal Finances

New Year Diet - Personal Finance Factsheet

The Consumer Council's ‘New Year Diet that will gain you pounds’ campaign - Personal Finance Factsheet

Other

Other

Home Budget Planner

Knowing where and how you spend money can help you save.

Consumer Guides

Consumer Skills

Consumer Council informs local advice and community workers of their cross-border shopping rights

The Consumer Council has given local advice and community workers the opportunity to brush up on their knowledge of cross-border shoppers’ rights at a free workshop in Newry, delivered in partnership with the European Consumer Centre (ECC), Ireland and Trading Standards Service (TSS).

Consumer Skills

Cross-Border Shopping - Know Your Rights

Information signposting cross-border shoppers to organisations who can help resolve consumer issues.

Consumer Guides

Consumer Skills

Consultation on the supply of goods, services and digital content

We appreciate the opportunity to participate in this BIS consultation on a new consumer rights bill regarding the supply of goods, services and digital content.

Consultations

Consumer Skills

Canny Consumers?

Canny Consumers? Are consumers standing up for themselves? A Consumer Council research report into consumers’ knowledge of their rights and how they exercise those rights.

Research Reports

Business

Complaints & Enquiries Report 2011 - 2012

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Research Reports

Consumer Skills

Consumer Council calls on insurance industry to react positively to the radical proposals announced

The Consumer Council welcomes the proposals made today by Minister Attwood to change the learner driving regime in Northern Ireland and calls on the insurance industry to respond immediately by reducing car insurance premiums.

Personal Finances

Consumer Council guide to PPI mis-selling

Guide to Payment Protection Insurance (PPI) mis-selling. How to claim and why there's no need to use Claims Mgmt Companies

Consumer Skills

Consumer Council Launches Payday Loans Lesson Plans on World Consumer Rights Day

The Consumer Council launched its new education resource ‘Understanding Payday Loans’ as part of World Consumer Rights Day today at Springvale Learning Centre. This comes against a backdrop of a 42 per cent increase in high interest lending since 2007 . ‘Understanding Payday Loans’ is the first consumer education resource in the UK that will help consumers get to grips with how payday loans operate and the costs associated with this type of borrowing.

Personal Finances

First Minister launches Money Week 2012

The First Minister has launched Northern Ireland’s third Money Week which got underway today (23 Feb) at a special event in Craigavon’s Civic and Conference Centre. Peter Robinson joined the Financial Capability Partnership NI and Craigavon Borough Council to launch the week-long initiative, which aims to equip local people with the skills and confidence to manage their money better.

Consumer Skills

Get in control of your finances with the Money Market at the High Street Mall, Portadown

If your New Year’s resolution to be more in control of your finances has slipped, then come along to a Money Market in Portadown on Saturday 25 February and help get it back on track!

Consumer Skills

Join BBC Radio Ulster’s Linda McAuley for a Free Money Question and Answer Session at Lurgan Library

•Do you need free independent financial advice?
•Are you confused or worried about debt, how to get benefits, how to cut your bills or how to choose investments or savings products?

Personal Finances

Make the most of your money with Money Week 2012!

Consumers across the Craigavon area are encouraged to make the most of their money by attending one of the special events at Money Week 2012.

Consumer Skills

The Financial Capability Partnership NI offers you the opportunity to win a Money Makeover!

Are you worried about money? Don’t know how to budget or how to start saving? As part of Money Week 2012, the Financial Capability Partnership NI is offering a family or an individual living in the Craigavon area the chance to win a personal financial makeover, courtesy of a trained advisor from ‘Beat the Recession’. This competition represents just one of a number of special events happening during Money Week – a week-long series of events organised by the Financial Capability Partnership NI from 25 February – 2 March, with Craigavon Borough Council.

Personal Finances

Money Week 2012 brochure

Other

Consumer Skills

Credit Rating Quiz Three

Other

Consumer Skills

Credit Rating Quiz Two

Other

Consumer Skills

Credit Rating Quiz One

Research Reports

Consumer Skills

Craigavon consumers set to benefit from ‘Money Week 2012’

Consumers across Craigavon are set to benefit from ‘Money Week’ from 25 February - 2 March 2012, a special week-long programme of events, designed to help people develop the skills and confidence to manage their money.

Consumer Skills

5,000 signatures in 40 days: Consumer Council Campaign to Lower Car Insurance in NI Presents Petitio

The Consumer Council has presented the Office of Fair Trading (OFT) with further evidence, which came directly from NI consumers, in a bid to lower car insurance in Northern Ireland. The OFT agreed to undertake an investigation into the car insurance market, with a specific focus on Northern Ireland, after the Consumer Council made a formal submission in August asking it to tackle the issue. Since then, the Consumer Council’s public petition has gained over 5,000 signatures as part of a four pronged campaign to reduce the spiralling cost of car insurance here.

Consumer Skills

Caravan Act 2011

A guide explaining the new Caravans Act

Other

Consumer Skills

Consumer Council Invites Freshers to Sign Car Insurance Petition

Freshers attending fairs at Queen’s University and the University of Ulster will have the opportunity to sign the Consumer Council’s petition to lower the cost of car insurance in Northern Ireland.

Consumer Skills

Consumer Council welcomes the Office of Fair Trading decision to examine the insurance market in UK

The Consumer Council today welcomed the announcement by the Office of Fair Trading (OFT) that it is to launch an investigation into the insurance market in the UK, with particular focus on the car insurance market in Northern Ireland (NI).

Consumer Skills

Consumer Council Launches Four-pronged Campaign to Lower Car Insurance in Northern Ireland

The Consumer Council is today launching a four-pronged campaign to reduce the high cost of car insurance in Northern Ireland.

Consumer Skills

Briefing on Car Insurance

One page briefing paper on car insurance in Northern Ireland

Other

Consumer Skills

Section 75 and Disability Duties Progress Report 2010-2011

Public Authority 2010 – 2011 Annual Progress Report on Section 75 of the NI Act 1998 and Section 49A of the Disability Discrimination Order (DDO) 2006 to the Equality Commission for Northern Ireland.

Research Reports

Consumer Skills

Consumer Council highlights how worse off pay more for everyday essentials

A Consumer Council report ‘The Price of Being Poor’ launched today by Junior Ministers Martina Anderson, MLA and Jonathan Bell, MLA exposes the harsh reality that many consumers, already living in poverty, pay more for essentials such as energy and transport. They suffer a ‘double disadvantage’ because their financial situation excludes them from some of the better deals available to other consumers.

Consumer Skills

Price of Being Poor - July 2011

A Consumer Council report into how the poor pay more for everyday essentials

Research Reports

Water

The A-Z Consumer Advice Handbook – all you need to know to be a savvy consumer

Whether it’s finding out how to shop safely online, return faulty goods or find information about debt advice – the Consumer Council’s A-Z Consumer Advice Handbook (the A-Z) is all you need to become a savvy consumer. This handbook, now in its second edition was launched today (20 July 2011) by the Consumer Council in partnership with Trading Standards Service.

Consumer Skills

PAYMENTS COUNCIL ANNOUNCES THE END OF THE CHEQUE GUARANTEE SCHEME

As from tomorrow (30 June) the cheque guarantee scheme in the UK will end . However, this does not mean the end of cheques; consumers will still be able to write them and businesses will be able to choose to accept them. But from tomorrow, when you write a cheque it will no longer be guaranteed for payment.

Consumer Skills

Know Your Consumer Rights ‘Free Workshop’

The Consumer Council will be running a free workshop in the Millennium Forum, Londonderry on Friday 10 June from 11am to 1pm.

Consumer Skills

IS CAR INSURANCE DRIVING YOU AROUND THE BEND?

Are you confusing fully comprehensive with compulsory excess? Car insurance can drive you around the bend with its tricky jargon and high costs. This is why the Consumer Council has launched ‘Driving down the cost of car insurance’, a handy leaflet which tells you all you need to know about car insurance and getting the best deal.

Consumer Skills

‘ Bills made easy’ and ‘Consumer Pages’ launched to help consumers

The Consumer Council has launched ‘Bills made easy’ and ‘Consumer Pages’ in a bid to make life a little bit easier for Northern Ireland consumers. ‘Bills made easy’ is designed to help consumers understand their utility bills, whilst ‘Consumer Pages’ provides easy access to important contact numbers should consumers have a query or complaint to make.

Consumer Skills

Consumer Pages

Other

Personal Finances

GOVERNMENT STRATEGY NEEDED NOW TO IMPROVE FINANCIAL CAPABILITY

Immediate joined up Government action to improve the financial capability of every Northern Ireland (NI) citizen should be the number one priority for political parties in the forthcoming Assembly Election. The Financial Capability Partnership Northern Ireland comments come as the Partnership holds a breakfast briefing in Parliament Buildings, Stormont today (22 March 2011). The event will be held in the Long Gallery from 8:30am to 9:45am.

Consumer Skills

EU Car Insurance ruling a double blow for NI motorists

The Consumer Council believes that the European Court of Justice ruling - which means that insurers cannot charge different premiums to men and women - has the potential to adversely affect the premiums paid by younger female drivers, in particular.

Consumer Skills

Financial Capability Certificate

Certificate for the Financial Capability Quiz

Other

Consumer Skills

Consumer Council delivers free workshop to help people make their money go further

The Consumer Council today (4 February) held a successful workshop to help people on a low income make their money go further.

Consumer Skills

Consumer Council Urges You to Protect Yourself Against Bogus Telephone Calls

If the Consumer Council is in contact with you, our staff will never ask you to divulge any personal information.

To protect yourself against ‘bogus callers’ here are some simple precautions which will help you keep safe from fraudsters.

Consumer Skills

Consumer Council says 'Be Switched On'

The Consumer Council is urging households to be ‘switched on’ to saving money on their energy bills, keeping their homes safe and warm and getting information on energy efficiency grants. The comments came today as the Consumer Council launches ‘Switch On’, a series of thirteen leaflets covering all you need to know about keeping your house warm and your energy bills down.

Consumer Skills

Consumer Council delivers free workshop to help people understand their credit report

The Consumer Council held a successful workshop in Belfast on Friday 21 January to help advice workers, family workers and adult education tutors understand the importance of having a good credit report and provide tips on how to improve your credit history.

Consumer Skills

Price of Being Poor must be priority for NI Executive budget consultation

Junior Ministers Kelly and Newton pledged support yesterday ahead of budget announcements that the most vulnerable in our society will be protected from the worst of the budgetary decisions. The Consumer Council led event – held at the Poor House yesterday - (14 Dec) brought together around 50 organisations from the private and public sectors to agree key actions and changes that will make a difference to the everyday lives of people on low incomes.

Consumer Skills

Consumer Council event addresses the Price of Being Poor

The stark reality that poorer people pay more for everyday essentials will be
highlighted today at a Consumer Council led event. Around 50 organisations from
the private and public sectors will meet at Clifton House – the Poor House - to
agree key actions and changes that will make a difference to the everyday lives of
people on low incomes.
This event aims to illustrate how people who are less well off tend to pay more for
some necessities and are often unable to access the best deal.

Consumer Skills

Shop online with confidence this Christmas

This year, online spending is set to increase [1] as more people than ever are using the internet to buy their Christmas presents. Whilst many consumers feel it is a quick and easy way to compare prices and offers, some people are unaware of their rights online. The Consumer Council’s ‘Online Shopping Tips’ leaflet is full of advice to help you become a savvy shopper.

Consumer Skills

Saving on a Low Income – Consumer Council to Deliver Free Workshop in North West

The Consumer Council will be running a free workshop in Derry/Londonderry on Friday 20 August for people who work in the community and voluntary sector, family and youth workers and adult education tutors. The event, which looks at how to save money on a low income, will take place from 10am – 12noon in the Millennium Forum, in partnership with Advice NI, Citizens Advice and the Office of Fair Trading (OFT).

Consumer Skills

Scams - Don’t Let Them Get Away With It!

Have you ever been told you’ve won a prize but you have to ring a premium rate telephone number to claim it? Reporting scams like these has just got a lot easier thanks to a new online tool developed for the Consumerline website www.consumerline.org. The website is managed by the Consumer Council, in partnership with Trading Standards Service.

Consumer Skills

Informator Rady Konsumentów Porady dla rodziców!

The Consumer Council’s new ‘Informator Rady Konsumentów Porady dla rodziców’ (Money Tips For Parents) publication is designed to help parents equip their children with the skills to budget and manage their money as they grow up. Working with ethnic minority groups the Consumer Council has translated Money Tips for Parents into five languages: Polish, Portuguese, Lithuanian; Chinese and Slovakian.

Consumer Skills

The Consumer Council and CCEA help Home Economics students to be financially savvy consumers

The Consumer Council is working with the CCEA to organise three conferences for GCSE Home Economics teachers to help them educate their students on how to be confident, informed and financially savvy consumers. The conferences will prepare teachers for delivering the increased consumer awareness content in the revised Home Economics curriculum. They are taking place on:

Consumer Skills

Consumer Council launches Money Tips for Parents

Helping children to learn about money has just got easier with the launch of the Consumer Council’s ‘Money Tips for Parents’ guide. It includes tips and information on pocket money, saving and budgeting and how to help children of all ages make good decisions about money. The launch coincides with World Consumer Rights Day, today 15 March 2010.

Consumer Skills

Consumer Skills for Life

Consumer Skills for Life is the first consumer resource in Northern Ireland that has been developed to help the one in four adults with low literacy and numeracy skills here. It is designed for adult education tutors and staff. (NB - It is 107 pages long)

Other

Consumer Skills

Search is on for Fermanagh’s Savvy Susie or Frugal Frankie

Are you savvy with your spondoolies, a dab-hand with your dough, frugal with your funds or meticulous with your moolah? If you have managing money down to a fine art and think you could be Fermanagh’s ‘Savvy Susie’ or ‘Frugal Frankie’, the Financial Capability Partnership wants to hear from you.

Personal Finances

MONEY WEEK TO COME TO FERMANAGH

Consumers of all ages in the Fermanagh area are set to benefit from ‘Money Week’ from 6 -12 March 2010, a special week-long initiative designed to help people develop the skills and confidence to manage their money.

Consumer Skills

Ecoworld Live in W5!

Consumer Skills

CONSUMER COUNCIL LAUNCHES CHRISTMAS BUDGET PLANNER

Help is at hand for consumers wishing to cut down on waste and manage their Christmas finances better, with the launch this week of the Consumer Council’s festive food and present budget planner.

Consumer Skills

THIS CHRISTMAS IT’S NOT JUST WHAT YOU BUY, BUT HOW YOU PAY FOR IT THAT COUNTS

Pay by credit card for items over £100, think twice about buying gift vouchers and treat savings stamp cards like cash, are the key messages of the Consumer Council’s 2009 Christmas campaign ‘Protect your pound - think before you pay’, launched today.

Consumer Skills

Consumer Council Christmas Card 2009

It's not just what you buy but how you pay for it that counts this Christmas. That's the theme of the Consumer Council's 2009 campaign. Click on the link above to download your free Christmas card.

Other

Cost of Living

Christmas Budget Planner

Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, The Consumer Council has put together this food and present planner. Click on the link to download your free copy

Other

Consumer Skills

CONSUMER COUNCIL SAYS TREAT SAVINGS CARDS LIKE CASH

The Consumer Council today urged savers who use Christmas Savings Schemes provided by big supermarkets to treat their savings cards like cash. The warning came because these schemes, which allow people to buy £1 stamps or put money on a plastic card, are unsecure. The Consumer Council is also calling on retailers to keep a record of customers’ savings to avoid them losing out should they lose, damage or have their savings card stolen.

Personal Finances

HAVE YOU GOT YOUR MONEY BACK YET?

The Consumer Council is reminding consumers to check whether any of the £12 million in forgotten bank or building societies accounts in Northern Ireland belongs to them. The comments come as the consultation closes on how the unclaimed money in forgotten accounts should be spent.

Personal Finances

Spend forgotten money on helping consumers better manage their money

The Consumer Council is recommending that any money left in forgotten accounts should be spent on helping consumers better manage their money. The comments come in response to the Department of Finance and Personnel’s consultation on how any remaining money that is not claimed should be spent.

Consumer Skills

CONSUMER COUNCIL WELCOMES LAW SOCIETY REPORT

The Consumer Council has welcomed a report launched by the Law Society of Northern Ireland today which highlights how some insurance companies may be pressurising consumers into settling accident claims before they get legal or medical advice.

Consumer Skills

The Cost of Paying

A report from the Consumer Council to the Office of Fair Trading on the additional charges applied to consumers' bills because of the way they pay.

Research Reports

Personal Finances

CONSUMER COUNCIL REMINDS CONSUMERS TO CHECK IF THEY ARE SITTING ON A SMALL FORTUNE

The Consumer Council is today encouraging consumers to find out if some of the millions of pounds still sitting in forgotten bank accounts in Northern Ireland belongs to them. The comments come following the launch of a consultation on how any remaining money that is not claimed should be spent.

Consumer Skills

CONSUMER COUNCIL HELPING CONSUMERS KEEP THEIR MONEY SAFE

The Consumer Council is today launching ‘Safer Ways to Pay’, a guide to help consumers keep their money, paid out in deposits and pre-payments, safe in the event of a business going bust. The guide aims to provide consumers with the information they need to shop with confidence and ensure they are protecting their hard earned cash when buying big items such as furniture or saving money with savings clubs.

Consumer Skills

Buy Rights Have Your Say DVD - workbook

This pack is designed to help raise young people’s awareness of their consumer rights by exploring the responsibilities of being a consumer. It also aims to help young people’s social and personal development by raising their levels of confidence an asser

Research Reports

Consumer Skills

CONSUMER COUNCIL HELPS CRAIGAVON CONSUMERS MAKE THEIR MONEY GO FURTHER

The Consumer Council is coming to Craigavon to talk to local community workers about the financial difficulties consumers are facing and how they can help people in their area cope during the recession.

Consumer Skills

CONSUMER COUNCIL WELCOMES IKEA’S COMMITMENT TO GOOD CUSTOMER CARE

Excellent customer service was the focus of a training seminar delivered today (Thursday) by the Consumer Council and Trading Standards to IKEA. The seminar, which outlined consumer law and best practice in customer care, took place at Belfast’s Holywood Exchange store. It forms part of IKEA’s training programme for all Duty Managers in effective complaints handling and consumer law.

Consumer Skills

CONSUMER COUNCIL URGES GARAGES TO SHOW THEIR COMMITMENT TO CUSTOMER CARE

The Consumer Council is today urging garages in Northern Ireland to show their commitment to customer care by signing up to the new Motor Industry Code of Practice for Service and Repair. The statement comes after the UK Consumer Affairs Minister, Gareth Thomas MP, published an open letter encouraging independent garages to sign up. The code helps consumers identify garages that are responsible and reliable.

Consumer Skills

Consumer Rights presentation

Click on the link above to download our presentation on consumer rights.

Research Reports

Consumer Skills

Working out Percentages

Click on the link above to download a useful exercise on how to work out percentages.

Consumer Skills

CONSUMER COUNCIL SAYS CONSUMERS PAY TOO MUCH FOR INSURANCE IN NORTHERN IRELAND

The Consumer Council says that the £500 million Northern Ireland (NI) car, contents and buildings insurance market is not working for consumers. On average, households here are shelling out a staggering £278 more per year compared to Great Britain (GB) – some pay as much as £695 more. The startling findings come today as the Consumer Council’s new research report into the cost of insurance in NI is launched by OFMdFM Junior Minister, Gerry Kelly, MLA.

Consumer Skills

CONSUMER COUNCIL HELPING HOME ECONOMICS STUDENTS BECOME CONFIDENT AND SKILLED CONSUMERS

The Consumer Council is helping to make young people confident and skilled consumers by holding two conferences today (Corr’s Corner Hotel, Newtownabbey) and tomorrow (Friday 13 March 2009, Tullylagan Hotel, Cookstown) to help Home Economics teachers prepare and deliver the new and more consumer focused A’ Level specification.

Consumer Skills

CONSUMER COUNCIL LIFTS THE BONNET ON NORTHERN IRELAND CAR REPAIR AND SERVICING INDUSTRY

Many car owners find garages intimidating and worry that mechanics might take advantage of their lack of knowledge – and that is particularly the case for female car owners. These are just some of the findings revealed in “What’s the Damage?” – a new research report from the Consumer Council into consumers’ views of the car repair and servicing industry. The research is accompanied by a handy consumer guide to help motorists choose a good garage. It is full of advice about what to ask the garage before you leave your car in for a service and what to do if something goes wrong.

Consumer Skills

TAKE HOLD OF THE REINS THIS CHRISTMAS

The Consumer Council today launched its 2008 Christmas card entitled - ‘Take hold of the reins this Christmas’ - with twelve money saving tips to help consumers take control of their festive spending. The card is the latest edition to the Consumer Council’s Smart Shopper series designed to give consumers the information and skills they need to make their money go further.

Consumer Skills

Take Hold of the Reins this Christmas

The Consumer Council's Christmas card 2008

Consumer Skills

Choosy about credit?

Take this quiz from the Office of Fair Trading (OFT) to find out what kind of shopper you are.

Consumer Skills

Useful cooking websites

Do you know what size of turkey to buy this Christmas? Do you ever plan what you are going to eat for the week? Here are a list of websites to help.

Consumer Skills

Spending Habits and Impulse Buys - How much have you spent lately?

There is nothing wrong with spending money but if you have areas of weakness you should identify them. Click on the link above to find out where you have spent money over the past few months.

Consumer Skills

Are you an A - Level Home Economics Teacher? Do you want to update your knowledge and resources?

The Consumer Council, in partnership with CCEA, is organising three conferences for A - Level Home Economics teachers in March 2009 to help teachers prepare for the consumer issues content of the revised Home Economics curriculum.

Personal Finances

CONSUMER COUNCIL WELCOMES NEW RESEARCH INTO YOUNG PEOPLE AND MONEY

The Consumer Council today welcomed new research from Northern Bank which looks at five to seven year olds and their attitude to money . The research shows that two thirds of these young children are already getting more than £2 per week in pocket money and are making important decisions about money from an early age.

Consumer Skills

CONSUMER COUNCIL URGES CONSUMERS TO SPEAK UP ON HOW THE RISING COST OF LIVING IS AFFECTING THEM

At a time when worry and stress is growing among consumers faced with the sharply rising cost of living , the Consumer Council is calling on consumers to tell their real-life stories about the household pressures they are facing. They want to find out how consumers are coping and what they believe should be done to help them as they face into this winter which seems set to bring even more misery and crisis to many households here already struggling to make ends meet.

Personal Finances

CREDIT UNIONS COULD HELP TACKLE CONSUMER CRUNCH

As the UK Government announced that credit union rules in Great Britain (GB) will be updated to make it easier for consumers to get affordable credit, the Consumer Council today called for the Enterprise, Trade and Investment Committee to consider the inclusion of these key developments in its Inquiry into the Role and Potential of Credit Unions. The Consumer Council wants to ensure that credit unions here are not allowed to lag further behind the rest of the UK in the powers they have to meet the needs of their existing and new customers.

Consumer Skills

BUDDING YOUNG ARTISTS HONOURED AT AWARDS CEREMONY

Budding young artists from all over Northern Ireland took the honours at this year’s Consumer Council Schools Poster Competition Awards Ceremony. Maurice Jay from U105’s Breakfast Show presented the prizes at the event at Lagan Valley Island, Lisburn on 13 June.

Consumer Skills

Consumer Protection Gets A Makeover

A press release from Trading Standards Service

A major new piece of legislation being introduced this month gives Northern Ireland consumers additional protection against unfairness in the marketplace.

Consumer Skills

ECOWORLD - A WHOLE NEW WAY TO DO YOUR BIT FOR THE PLANET

The Consumer Council and CCEA are helping young people understand how the consumer choices they make today affect all our lives and environment with Ecoworld - a unique new web-based game launched yesterday (29 April). Ecoworld is designed to help young people start good habits early so that making responsible choices about the food we eat, the energy and water we use, how we travel and the waste we create become second nature.

Personal Finances

NORTHERN IRELAND CONSUMERS ARE SITTING ON A SMALL FORTUNE

Don’t you just love the feeling of finding £1 down the back of the sofa? What if you were sitting on a small fortune you didn’t even know you had? Go for a slap up meal? Take a weekend break or start saving for a rainy day? There is about £12 million lying around in forgotten bank and building society accounts in Northern Ireland. If some of it’s yours, the Consumer Council has launched a campaign to help you get it back.

Personal Finances

YOUNG PEOPLE GET HELP TO MANAGE THEIR MONEY

The Consumer Council says that young people in Northern Ireland are set to become more financially savvy thanks to the launch of “Money Talks” - a new pack from the Northern Bank and Citizens Advice.

Consumer Skills

CANNY CONSUMERS KEEP MONEY IN THEIR POCKETS AND BUSINESSES ON THEIR TOES

New research suggests that having a sound knowledge of consumer rights can save an individual around £200 a year.

Consumer Skills

Well, what do consumers know now?

A Consumer Council Progress Report on Consumer Proficiency 2003-2007

Empowering Consumers - knowing your rights and exercising them confidently and responsibly

Consumer Skills

ANTRIM GRAMMAR TEENAGERS SCOOP TOP CONSUMER PRIZE

Antrim Grammar School emerged the winners of the 2008 Young Consumers Competition (YCC) in what can only be described as a nail biting affair. The YCC final was held in Lisburn on Friday 29 February at the Lagan Valley Island Centre and was hosted by UTV and U105 personality Frank Mitchell.

Personal Finances

CONSUMER COUNCIL SAYS A LITTLE LESS TALK AND A LOT MORE ACTION NOW

The Consumer Council is calling on Ofcom (the telecommunications regulator) to stop dragging its heels and show that they are serious about protecting customers from the unfair charge applied when a customer pays their bill by cash or cheque. The comments came as Ofcom announced it is to consult on the issue.

Personal Finances

CASH, CHEQUES AND CARDS – PAST, PRESENT OR FUTURE?

The Consumer Council is hosting an event today to look at how we access and transfer our money. Will we be using cheques for much longer? What would we do if we couldn’t get money from the cash machine? These are just some of the many questions posed to representatives from financial institutions, local government, the public, community and voluntary sectors at a conference at the Stormont Hotel today in partnership with the Payments Council.

Consumer Skills

Students Scoop Top A’ Level Marks

The Consumer Council presents students with Exam Achievement Awards for top A'Level marks.

Consumer Skills

CONSUMER COUNCIL CALLS FOR CREDIT UNION LAWS TO BE CHANGED

The Consumer Council has called for changes in the law to put credit union members on an equal footing with the rest of the UK. The statement came at today’s Enterprise, Trade and Investment Committee meeting at Stormont where the Consumer Council was giving evidence.

Consumer Skills

Information on missing child benefit personal details

Are you worried that your child benefit personal details have been misplaced by HM Revenue and Customs? Here's some information and advice from the Government.

Consumer Skills

CONSUMER COUNCIL SAYS NEW LAW NEEDED TO PUT CUSTOMERS TOP OF THE LIST WHEN SCHEMES GO BUST

Last Christmas was effectively cancelled for 1,200 local people who lost nearly £500,000 when Farepak went bust. As Farepak victims across Northern Ireland face a second Christmas out of pocket, the Consumer Council has repeated its call for new legislation to protect consumers’ money and move them up the list of creditors if a scheme goes bust.

Consumer Skills

OLDER PEOPLE ARE BIG BUSINESS

Older people in Northern Ireland pump some £5.7 billion[1] into the local economy every year. The grey pound is big business, yet older people still face problems when they’re out shopping for food. The Consumer Council today launched its latest research on the issue - Silver Service – Are Supermarkets Meeting the Needs of Older Shoppers? and secured a public commitment from leading supermarkets to work harder for older customers.

Other

Silver Service? Are supermarkets meeting the needs of older shoppers?

Check out what older people really think about shopping in supermarkets here...

Research Reports

Personal Finances

Consumer Council statement on Northern Bank's new account for young people

Julie Megrath, Financial Capability Co-ordinator said:

“Whether it's choosing a new mobile phone or taking out a student loan, young people find themselves facing tough choices when it comes to managing their money.

Consumer Skills

SERVICE WITH A SMILE?

The Consumer Council and Skillsmart Retail will gather some of the country’s biggest retailers tomorrow (Tuesday) to discuss the importance of good customer care. The event takes place at the Park Avenue Hotel and will cover good and bad practice, how to handle complaints effectively and consumer law.

Consumer Skills

FAREPAK – AN UNFAIR DEAL FOR SAVERS

Last Christmas was effectively cancelled for 1,200 local people who lost nearly £500,000 when Farepak went bust. The Consumer Council today launched its report into the crisis and called for the introduction of new legislation to protect savers’ money.

Consumer Skills

Farepak Collapse - Northern Ireland Saver's stories

Last Christmas was effectively cancelled for 1,200 local people who lost nearly £500,000 when Farepak went bust. The Consumer Council launched its report into the crisis and called for the introduction of new legislation to protect savers’ money.

Consumer Skills

YCC Quiz Update 2007

Other

Consumer Skills

NORTHERN IRELAND WORST IN UK AT MANAGING MONEY

A Consumer Council report out today shows that Northern Ireland consumers are bottom of the league in the UK when it comes to being financially savvy.

Consumer Skills

Managing Money Report

Research Reports

Consumer Skills

NI Consumers Are key To Vibrant Economy

With spending power of £14 billion and rising, Northern Ireland consumers are big business. Yet each household here loses £358 every year because they don’t know their consumer rights or complain effectively when things go wrong. The statement came at the prestigious third international Consumer Sciences Research Conference, opened by Eleanor Gill, Chief Executive of the Consumer Council.

Consumer Skills

CONSUMER COUNCIL STRESSES THE NEED FOR ROBUST OFCOM REVIEW OF CHARGES

The Consumer Council welcomes Ofcom’s announcement of an industry wide review of charges imposed by providers of landlines, mobiles, broadband and pay TV. The Consumer Council stressed that this review must be robust and ensures that the most vulnerable in our society are not forced to pay more. Ofcom must not allow unfair charges to be hidden elsewhere in customer bills.

Consumer Skills

YCC Winning Newsletter 2007

The winning YCC Newsletter from St Catherine's College, Armagh.

Other

Consumer Skills

CONSUMER COUNCIL WELCOMES REVIEW OF SAVINGS CLUBS

The Consumer Council today welcomed the Government’s review of Christmas savings schemes but acknowledges that there is much work still to be done. Today’s news is a positive and swift development for the 3,000 local people who lost more than £1.2 million when Farepak collapsed in October 2006.

Consumer Skills

TESTING TIMES FOR BELFAST TEENAGERS

A team of teenagers from Strathearn School are the winners of this year’s Young Consumers Competition (YCC), held in Lisburn on Friday 2 March.

Consumer Skills

CONSUMERS GET THEIR SAY ON FAREPAK

Northern Ireland consumers were hit hard when savings club, Farepak went bust last Christmas. Were you one of the 3,000 agents and customers in Northern Ireland left high and dry? If so, the Consumer Council wants to hear from you.

Consumer Skills

Schools Poster Competition - Rules

Schools Poster Competiton Guidelines

Other

Consumer Skills

FINANCIAL INCLUSION GAP MUST BE CLOSED

The Consumer Council today welcomed John McFall’s call for more consumer protection in the wake of the Farepak collapse that left thousands of people out of pocket and facing a miserable Christmas. The statement comes as the Treasury Select Committee published a report today on financial inclusion .

Consumer Skills

CONSUMER COUNCIL STATEMENT ON PETER HAINS SUPPORT FOR FAREPAK FAMILY FUND

Eleanor Gill, Chief Executive of the Consumer Council said:

“The Consumer Council welcomes the Secretary of State for Northern Ireland’s pledge to donate a day's salary to the fund set up to help families affected by the collapse of the Farepak Christmas savings scheme.

Consumer Skills

THE CONSUMER COUNCIL STATEMENT ON FAREPAK FAMILY FUND

Eleanor Gill, Chief Executive of the Consumer Council said:

“The Consumer Council welcomes the setting up of the Family Fund and the leadership Sainsbury’s and Tesco have shown by donating to this fund. They have recognised the cruel blow dealt to Farepak customers and we call on all large retail stores and businesses to help those who have been affected by the collapse of Farepak.

Consumer Skills

YCC Newsletter Report

The Consumer Council Newsletter Report is an essential part of the competition and will be used during the judging process to select the winning entries.

Other

Consumer Skills

Young Consumer Competition Quiz Sample Questions

A list of sample questions to help you prepare for this years YCC quiz heats.

Other

Consumer Skills

How to run the YCC Quiz in your own school

Teachers can set up a table quiz in their classroom or involving other classes as well. This can help select a quiz team to represent the school and also help raise awareness of consumer issues.

Other

Consumer Skills

Young Consumers Competition Newsletter

The Young Consumers Competition Newsletter open to Year 10 and 11 pupils in Secondary and Special schools and is supported by The Office of Fair Trading.

Other

Consumer Skills

Young Consumer Competition Quiz

The Consumer Council and the Trading Standards Service organise the competition to raise awareness of consumer rights and responsibilities. The competition is split into two categories, the Quiz and Newsletter.

The Young Consumers Competition Quiz is o

Other

Consumer Skills

CONSUMER COUNCIL WELCOMES MINISTER’S SCHOOL TRANSPORT MEASURES

<p>The Consumer Council has applauded the decisive action taken by Maria Eagle, the Children’s Minister’s to make school bus journeys here safer and more comfortable.</p>

Water

WATER, WATER EVERYWHERE!

Budding young artists from all over Northern Ireland took the honours at this year’s Consumer Council poster competition. U105’s Maurice Jay presented the winners with their prizes at an awards presentation at Lough Neagh Discovery Centre, Craigavon on 16 June.

Consumer Skills

Bangor Academy win Young Consumers Competition Newsletter 2006

To request a copy of this year's exciting new winning newsletter, contact Philippa McKeown on 028 9067 4814 or at pmckeown@consumercouncil.org.uk

Consumer Skills

AWARDS FOR NI’S CONSUMER CHAMPION

<p>The Consumer Council congratulates BBC Radio Ulster’s Linda McAuley, on receiving the Trading Standard Institute’s Regional Consumer Journalist of the Year, Northern Ireland. Her radio programme, On Your Behalf, also scooped the Best Consumer Programme, Radio and Television.</p>

Consumer Skills

End hazardous school journeys

<p>NICCY research highlights the concerns of children travelling to school <br /> <br />THE Northern Ireland Commissioner for Children and Young People in partnership with the Consumer Council today called for immediate action to end hazardous journeys to school faced by many children and young people.</p>

Consumer Skills

DIETARY TIME BOMB STILL TICKING SAYS CONSUMER COUNCIL

<p>As Northern Ireland faces a childhood obesity epidemic, the Consumer Council says that today’s launch of OFCOM’s consultation into the television advertising of food and drink to children is only the start.</p>

Consumer Skills

TESTING TIMES FOR BANBRIDGE TEENAGERS

<p>A team of teenagers from Banbridge Academy are the winners of this year’s Young Consumers Competition, held in Lisburn on 10 March.</p>

Consumer Skills

WORLD CONSUMER RIGHTS DAY COMES TO LONDONDERRY

<p>On 15 March, Londonderry’s Nerve Centre will pay host to the premiere of Buy Rights – Have Your Say – a DVD produced for the Consumer Council by the Nerve Centre. Starring local actors, the DVD and supporting materials have been developed to help young people across Northern Ireland know their consumer rights and express them confidently.</p>

Consumer Skills

Buy Rights - Have Your Say DVD - worksheets

The Buy Rights – Have your say DVD and support materials are about empowering young people to become confident consumers, aware of their rights and able to express them in an assured and effective manner

Other

Consumer Skills

AVOIDING DEBT THROUGH EDUCATION

<p>Education is vital in managing money wisely and avoiding problem debt said Jeff Rooker, Minister at the Office of the First and Deputy First Minister (OFMDFM).</p>

Consumer Skills

A-level Awards

Students Receive Exam Achievement Awards for outstanding marks in A-Levels

Consumer Skills

Young Consumers Competition 2006

TESTING TIMES FOR THREE FINALIST SCHOOLS

Consumer Skills

Home Economics A-level and GCSE booklets

Updated guides for Home Economics A-level and GCSE

Consumer Skills

CONSUMER COUNCIL WELCOMES INFORMATION AT YOUR FINGERTIPS

<p>The Consumer Council has welcomed today’s publication of the Northern Ireland edition of the Yellow Pages with the first stand-alone section with contact details for all the main Government services in Northern Ireland.</p>

Personal Finances

DON’T LET DEBT TAKE CONTROL

<p>Do you struggle to make ends meet every month? Do you depend on your overdraft to see you through? If so, the East Belfast Independent Advice Centre’s latest publication Are You Worried about Money? launched today, can help.</p>

Consumer Skills

CSFA Evaluation Executive Summary

The focus of the evaluation reported here is the impact of the Consumer Council’s Consumer Skills for All programme (CSFA) during the initial stage of its development (Phase 1 - March 2003-December 2004).

Research Reports

Consumer Skills

SHAPING THE CONSUMER FUTURE

<p>To celebrate this year’s National Consumer Week, the worlds of consumer affairs and academia come together this Friday (4 November) at an event hosted by the Consumer Council at Queen’s University.</p>

Consumer Skills

YCC Quiz Sample Questions

A list of sample questions to help your team prepare for this year's YCC Quiz heats.

Other

Consumer Skills

YCC Newsletter Report Form

The Consumer Newsletter Report is an essential part of the competition and must be submitted with the completed newsletter.

Other

Consumer Skills

YCC Quiz Application Form

The Young Consumers Competition is a lively, topical and fun quiz looking at everyday consumer issues. It is open to post primary schools and colleges in Northern Ireland who can enter a team of 4 young people between 16 and 18 years old*.

Other

Consumer Skills

YCC Quiz Information and Rules

The Young Consumers Competition is a lively, topical and fun quiz looking at everyday consumer issues. It is open to post primary schools and colleges in Northern Ireland who can enter a team of 4 young people between 16 and 18 years old*.

Other

Consumer Skills

Money Tips for Parents

Some 80 per cent of Northern Ireland teenagers do not know the price of a pint of milk . This is one of the startling facts in the Consumer Council’s new leaflet, Money Tips for Parents.

Personal Finances

NEW GUIDE TO TEACH CHILDREN ABOUT MONEY

<p>Some 80 per cent of Northern Ireland teenagers do not know the price of a pint of milk . This is one of the startling facts in the Consumer Council’s new leaflet, Money Tips for Parents.</p>

Water

WATER, WATER EVERYWHERE!

<p>Citybeat’s Maurice Jay brought a smile to the faces of seventeen budding young artists recently when he hosted The Consumer Council’s ‘Use Water Wisely’ schools’ poster competition awards presentation.</p>

Consumer Skills

Lagan College win Young Consumer Competition

See the latest Young Consumer Competition publication, issues by the General Consumer Council

Consumer Skills

A’ level Summer 2005 Case study

A list of resources for this year's A-Level Home Economics case study, in relation to credit and consumer protection.

Consumer Skills

LAGAN COLLEGE IS TOPS FOR CONSUMER KNOWLEDGE

<p>A newsletter designed by pupils from Lagan College took first prize in the project strand of this year’s Young Consumers Competition. Cool Fm DJ, Sonya Mac, presented the winners with £500 for the school and a silver salver</p>

Consumer Skills

FEBRUARY IS SCAM AWARENESS MONTH

<p>The Office of Fair Trading has joined forces with trading standards departments, Citizens' Advice, the police, charities and neighbourhood watch schemes across the country in a month-long campaign to educate the public on mass-marketed scams received via email, post or telephone calls. Follow this link to find out more and download information.</p>
<p>http://www.oft.gov.uk/News/Press+releases/2005/22-05.htm</p&gt;

Consumer Skills

Shop Around Quiz Package

The General Consumer Council has produced Shop Around to help raise awareness of consumer rights and responsibilities. It is designed to be used by a variety of groups to provide an informative and interesting way for all consumers to gain the skills they need to cope in today’s complex consumer world.

Personal Finances

CHRISTMAS SPENDING DOESN’T NEED TO TURN INTO A NEW YEAR NIGHTMARE

<p>The General Consumer Council’s message is to take control of your finances and act now.</p>

Consumer Skills

TOP TIPS FOR STRESS-FREE CHRISTMAS SHOPPING

<p>Did you use the gift vouchers that you got for Christmas last year? A whopping 15 per cent of all gift vouchers are never cashed in. This and lots of other useful information is contained on the General Consumer Council’s new Christmas card.</p>

Consumer Skills

The General Consumer Council Christmas Card 2004

Use your lolly wisely this Christmas!

The General Consumer Council's quick guide to make you a happy shopper this Christmas ..

Other

Consumer Skills

GENERAL CONSUMER COUNCIL AND HELP THE AGED TAKE SHOPPERS INTO CYBERSPACE

<p>Online consumer spending hit nearly £11.5 billion in 2003 . As shopping on the Internet becomes the norm, the General Consumer Council is launching Buying Online, the next in its series of reports looking at consumer skills in Northern Ireland.</p>

Consumer Skills

Buying Online

Buying Online, the third in a series of reports looking at consumer skills in Northern Ireland.

The report looks at levels of Internet access and use, online shopping behaviour and consumer knowledge and awareness. It also contains tips for secure shop

Research Reports

Consumer Skills

CONSUMER COUNCIL LAUNCHES UNIQUE GUIDE TO CONSUMER INFORMATION

<p>The General Consumer Council is at Stormont today to launch the Consumer A-Z – a unique guide to consumer information in Northern Ireland.</p>

Personal Finances

750,000 CONSUMERS FACE POVERTY IN RETIREMENT

<p>Fewer than half of Northern Ireland consumers have pension provision in place and half have little or no knowledge of pension issues.</p>

Consumer Skills

NI CONSUMERS ARE £3 BILLION IN DEBT

<p>On average, consumers here are £2,300 in debt and four in ten struggle from time-to time or all the time to keep up with credit repayments.</p>

Personal Finances

Taking the Credit

As the total amount of UK consumer debt hits £1 trillion, the Consumer Council's report is the first recent quantitative research to look at the wider Northern Ireland population's experiences of credit and debt.

Research Reports

Consumer Skills

LESSONS LEARNED FROM SHOP ELECTRIC

<p>Last year, 84 companies here went into liquidation including local retailer, Shop Electric. Its dramatic closure in November left many people without their goods and their money just before Christmas. What have we learnt from this? Would we know how to protect our money if it happened again?</p>

Consumer Skills

MORE POWER TO CONSUMERS

<p>Nearly half of us feel embarrassed if we have to make a complaint and consumers here are more reluctant to complain than those in Great Britain – being unsure of their rights and lacking confidence are common.</p>

Consumer Skills

CONSUMER COUNCIL WELCOMES DEBT STRATEGY

<p>With consumer credit in the UK at about £1 trillion and increasing by £1 million every four minutes, the General Consumer Council has welcomed today’s publication of the Government’s over indebtedness strategy.</p>

Consumer Skills

Poster Competition 2004

This year, 2000 children from primary and special schools took part in the General Consumer Council’s schools poster competition and over 800 posters were received for the final stages of judging.

Consumer Skills

LOCAL BUSINESSES SHOULD DO MORE TO IMPROVE THEIR CUSTOMER SERVICE PERFORMANCE

<p>Many businesses here need to improve their skills in customer service and provide staff training in customer care, consumer rights and complaints handling. This is the key finding in the General Consumer Council’s latest research - Consumer Knowledge, Business Report - launched on 16 June.</p>

Consumer Skills

Consumer Knowledge - What young people know (2004)

This report is the third in a series of papers published by the Consumer Council. It focuses exclusively on young people.

Research Reports

Consumer Skills

NEW CREDIT RULES - A FIRST STEP IN THE RIGHT DIRECTION

<p>New government regulations on consumer credit are a welcome step in the right direction, according to the General Consumer Council for Northern Ireland.</p>

Consumer Skills

Winning Newsletter - Teen Scene

The General Consumer Council and Trading Standards Services Northern Ireland are delighted to present the winning entry of the Young Consumers Competition Project.

Personal Finances

Consumer Council Welcomes Store Card Campaign

<p>The General Consumer Council has today welcomed the launch of a campaign on store cards by the Office of Fair Trading (OFT).</p>

Personal Finances

PENSIONS MADE EASY FOR LOCAL ADVICE ORGANISATIONS

<p>The General Consumer Council played host to HM Treasury recently when it held a seminar on the rules on workplace pensions advice and financial advice from voluntary organisations.</p>

Personal Finances

PENSIONS MADE EASY FOR LOCAL ADVICE ORGANISATIONS

<p>The General Consumer Council played host to HM Treasury recently when it held a seminar on the rules on workplace pensions advice and financial advice from voluntary organisations.</p>

Consumer Skills

Too Shy, Shy?

<p>Do you feel embarrassed when you have to return something to a shop? If the answer is yes, you are not alone - nearly half of us feel the same. This is one of the findings in the General Consumer Council’s latest report – Consumer Knowledge, well what do you know?</p>

Consumer Skills

CONSUMER COUNCIL LAUNCHES SCHOOLS’ BOOKLETS

The General Consumer Council has launched two booklets for GCSE and A Level students. The booklets have been produced in co-operation with the Curriculum Council for Examinations and Assessment (CCEA) to provide students with a valuable information resource.

Consumer Skills

CONSUMER EDUCATION AT YOUR FINGERTIPS

The General Consumer Council was in Armagh recently to launch its new consumer education portal site, www.consumerline.org/portal. The site aims to be the gateway to consumer education for primary and post primary teachers.

Consumer Skills

LISNASKEA HIGH SCHOOL IS TOPS FOR CONSUMER KNOWLEDGE

A newsletter designed by pupils from Lisnaskea High School took first prize in the first ever project strand of this year’s Young Consumers Competition. Award-winning chef, Michael Deane, presented the winners with £500 for the school and a silver salver.

Consumer Skills

LISNASKEA HIGH SCHOOL IS TOPS FOR CONSUMER KNOWLEDGE

<p>A newsletter designed by pupils from Lisnaskea High School took first prize in the first ever project strand of this year’s Young Consumers Competition. Award-winning chef, Michael Deane, presented the winners with £500 for the school and a silver salver.</p>

Consumer Skills

European Commission to raise profile of consumer protection issues among teenagers in school

The European Commission’s Directorate General for Health and Consumer Protection (DG Sanco) has launched the first ever Europe-wide initiative to educate young people aged 15-18 about consumer affairs in the classroom.

Consumer Skills

DIRECT PAYMENT – THE FACTS

<p>Northern Ireland’s consumer representative, the General Consumer Council, today took action to address people’s concerns about Direct Payment by launching a new leaflet, Direct Payment – a Simple Guide.</p>

Consumer Skills

BEND OUR EAR SAYS CONSUMER COUNCIL

<p>Do you know where to go if you have an unresolved complaint about electricity, natural gas, passenger transport or coal? The answer is the General Consumer Council.</p>

Consumer Skills

Advertising Great Expectations

As we wave goodbye to another Christmas, many people reading this article will have been disappointed by something they’d bought after seeing an advert on TV. Increasingly, advertisers don't just sell us products; they sell us expectations and lifestyles.

Consumer Skills

ALL’S FARE WITH TAXIS?

Did you know that more than one million people here used taxis in the past year, but more than half had no idea what the fare was before their journey started? This is one of the issues raised by taxi users in the General Consumer Council’s latest report, Talking About Taxis.

Consumer Skills

ALL’S FARE WITH TAXIS?

<p>Did you know that more than one million people here used taxis in the past year, but more than half had no idea what the fare was before their journey started? This is one of the issues raised by taxi users in the General Consumer Council’s latest report, Talking About Taxis.</p>

Consumer Skills

CONSUMER COUNCIL WELCOMES CHOICE, INFORMATION AND TIME ON EXTENDED WARRANTIES

<p>The General Consumer Council today welcomed the Competition Commission’s recommendations on changes to extended warranties on electrical goods.</p>

Consumer Skills

CONSUMER COUNCIL WELCOMES CREDIT CRACKDOWN

<p>The General Consumer Council today welcomed the Consumer Credit White Paper to revise outdated legislation and make credit terms easier to understand.</p>

Consumer Skills

EARLY CHRISTMAS CARD WITH A DIFFERENCE

<p>As shoppers prepare to spend 15 hours and walk 20 miles looking for Christmas presents, the General Consumer Council is sending an early Christmas card with a difference to help consumers avoid debt this festive season.</p>

Consumer Skills

Don't get Snowed Under with Debt this Christmas

Top ten tips to avoid Christmas debt.

Other

Consumer Skills

Direct Payment - A Simple Guide

Information you need about the new ways that benefits will be paid.

Other

Consumer Skills

RETAIL PLANNING IS AS SIMPLE AS A B C

<p>Shoppers’ champion, the General Consumer Council launches an information paper today to highlight the need for retail planning policy to provide Access, Balance and Choice for local consumers.</p>

Consumer Skills

Retailing and Town Centres: A Consumer View (2003)

The General Consumer Council launches an information paper Retailing and Town Centres: A Consumer View to actively inform the debate ahead of the Department for Regional Development’s planned consultation on the future of retail planning policy in NI.

Research Reports

Consumer Skills

STUDENTS TAKE THE ETHICAL APPROACH TO BUSINESS

<p>The General Consumer Council is helping to shape the business leaders of the future by hosting a unique event at W5 on October 6.</p>

Consumer Skills

CARAVANNERS URGED TO GET IT IN WRITING

<p>The General Consumer Council has welcomed the launch of the Government’s Caravan Holiday Homes advice booklet. The Council is calling on the caravan industry to take further action by providing contracts and written licence agreements for its caravanners.</p>

Consumer Skills

Say hello to good buys

<p>Is it legal for shops to display no refund signs? Three out of four consumers here said yes. The answer is no - it is illegal. Most consumers in Northern Ireland do not know their rights and the General Consumer Council is taking action to tackle the problem.</p>

Consumer Skills

We don't know our rights say half of NI consumers

<p>Shock new research by the General Consumer Council shows that more than half of Northern Ireland citizens do not feel well informed about their basic consumer rights. To tackle this situation, the Council is rolling out “Consumer Skills for All” a new three-year programme to bring consumer skills to the community.</p>

Consumer Skills

Young consumers battle for supremacy

<p>Pupils from four schools in Belfast, Newry and Londonderry go head-to-head tomorrow (7 March) to see who will be Northern Ireland’s brightest young consumers. The battle takes place at the final of the Young Consumers’ Competition.</p>

Consumer Skills

Consultation Letter (2002)

Research Reports

Consumer Skills

Uncle Andy raps young consumers

<p>A group of young consumers were today rewarded with a personal rap message from BBC’s Uncle Andy. His unique performance took place at the General Consumer Council’s Special Schools’ Poster Competition awards ceremony at the Hard Rock Café in Belfast.</p>

Consumer Skills

Northern Ireland consumer voice must be heard – Pearson

<p>"Consumers have a key role to play in making Northern Ireland a modern economy. The consumer voice must be heard clearly, across organisations and business,” said Ian Pearson, MP, Northern Ireland Minister for the economy.</p>

Consumer Skills

Curriculum Review falls short says Consumer Watchdog

<p>The review of the school curriculum does not go far enough, according to the General Consumer Council.</p>

Consumer Skills

Hand washing is ‘handy’ for food safety

<p>The General Consumer Council today launches its first ever Food Safety Poster Competition as part of National Food Safety Week [10 to 16 June].</p>

Consumer Skills

Consumer Skills for All (2002)

Research Reports

Consumer Skills

World Consumer Rights Day

<p>Friday 15 March is the 20th World Consumer Rights Day.</p>

Consumer Skills

World Consumer Rights Day

<p>Friday 15 March is the 20th World Consumer Rights Day.</p>

Consumer Skills

Newry school wins ‘Consumer Olympics’ at final hurdle

<p>Abbey Grammar School of Newry are officially Northern Ireland’s Young Consumer Champions.</p>

Consumer Skills

Local schools line up for ‘Consumer Olympics’

<p>It may not be Salt Lake City but three teams of students from Belfast, Newry and Omagh will compete for Northern Ireland’s Consumer Olympics and £500 prize money.</p>

Consumer Skills

440,000 homeowners benefit from new guide

<p>Blocked drains, damp and cracked ceilings should no longer panic homeowners thanks to a new guide.</p>

Consumer Skills

Consumers dreaming of a 'green' Christmas

<p>Three out of four (72%) consumers are dreaming of a 'Green' Christmas when we stop wasting money and paper on cards and donate the cash saved to charity, according to the Consumer Council¡¦s Christmas poll.</p>

Consumer Skills

2,000 local people dying of "being poor"

<p>2,000 people in Northern Ireland are dying each year because they are less well off, according to "In Poor Health", a new report from the General Consumer Council.</p>

Consumer Skills

In Poor Health (2001)

Research Reports

Consumer Skills

What's on my record (2001)

Research Reports

Consumer Skills

Wouldn’t you like to know?

Wouldn’t you like to know what information is held about you? What’s on your medical record, for example, or why you have been turned down for credit?

‘What’s on my record?’, a new information guide from the General Consumer Council, sets out clearly what these data protection rights are and how to go about exercising them.

Consumer Skills

Young drivers ‘dented’ by car insurance

<p>Teenage drivers can face premiums of more than £5000 to insure a car – a 45 year old man would pay only £500 to insure the same car.</p>

Consumer Skills

Driving Range (2001)

Research Reports

Consumer Skills

Three into two won't go

<p>At last it has been recognised that three children should not be squeezed into seats designed for just two people, according to the General Consumer Council.</p>

Consumer Skills

Equality Report Summary (2001)

Research Reports

Consumer Skills

Poverty is a consumer issue

<p>Poorer consumers are increasingly disadvantaged in Northern Ireland, according to the General Consumer Council at the launch of its Annual Report today.</p>

Consumer Skills

Hungry for Change (2001)

Research Reports

Consumer Skills

CONSUMER CHAMPIONS MAKE IT A BOY- ZONE

<p>A team from Abbey Grammar School Newry won the coveted title of Northern Ireland’s Young Consumers 2001, beating off competition from Our Lady and St Patrick’s College Knock and Convent Grammar School Strabane. The quiz took place on Friday 2 March at the Ulster Museum Belfast.</p>

Consumer Skills

CHAMPION WEBSITE IS BIG HIT WITH CONSUMERS

<p>Northern Ireland’s first ever consumer website was today celebrating being named as the best public information site in the UK.</p>

Consumer Skills

ALL CONSUMERS ‘RIPPED OFF’ BY £180 A YEAR

<p>Every adult in Northern Ireland is losing out on £180 a year because they do not know their consumer rights*.</p>

Consumer Skills

Christmas Cheer but Debt’s a Fear

Consumers are spending money at Christmas that they can’t afford - and they don’t even enjoy doing it.

Consumer Skills

THREE INTO TWO WON’T GO

<p>Three school pupils should not be squeezed into bus seats designed for two, according to the General Consumer Council, the passenger watchdog.</p>

Consumer Skills

POORER CONSUMERS NEGLECTED

In launching its Annual Report today, the General Consumer Council announced a major new project focusing on why the poor pay more.

Consumer Skills

Uncle Andy's Dodgy Deals on Wheels

<p>Uncle Andy, Ulster’s loveable rogue, is the focus of the General Consumer Council’s new bus advertising campaign to help consumers avoid dodgy deals.</p>

Consumer Skills

HAPPIER HOUSE HUNTING

With house prices in Northern Ireland climbing by more than 10% a year, buyers are under pressure. They should not have to face additional strain because the process is inefficient says the General Consumer Council.

Consumer Skills

“ConsumerLine” Unique Website puts Consumer Advice ‘on-line’

<p>ConsumerLine is an exciting and unique website giving people the help and advice they need to sort out consumer problems. It is produced by the General Consumer Council with help from the District Councils.</p>

Consumer Skills

NEW CONSUMER CHAMPIONS TO BE CROWNED

<p>The first NI consumer champions of the new millennium will be crowned today, Friday 3 March at the Ulster Museum Belfast.</p>

Consumer Skills

New Roadshow Aims to Beat Silent Killer

Carbon monoxide kills, but is preventable. That’s the message in the first ever Carbon Monoxide Roadshow coming to Northern Ireland this week.

Consumer Skills

WOMEN COOK WHILE MEN MAKE MERRY - THAT’S CHRISTMAS!

Christmas for women means shopping and cooking while the men eat, drink and relax.

Consumer Skills

RAPPING UP FOOD HYGIENE

<p>Today marks the first broadcast of a new radio ad for food hygiene with a difference – it is a rap recorded by a group of 14 and 15 year olds from schools both north and south of the border.</p>

Consumer Skills

FIRE RISKS HIGHLIGHTED FOR STUDENTS

12,000 students will be moving into private rented accommodation in the next month. They have a right to safe housing. This is the message delivered today at a major conference at Stranmillis College aimed at improving fire and general safety in student accommodation.

Consumer Skills

SCHOOLS TOLD TO GIVE MORE CHOICE ON UNIFORM

<p>Schools should offer a choice of uniform suppliers to help keep prices down and allow parents to shop around for value for money, according to the General Consumer Council.</p>

Consumer Skills

STORE WARS” - SHOPPERS GIVE THEIR VERDICT

Consumers welcome the arrival of the large supermarket chains into Northern Ireland, according to a new survey by the General Consumer Council.

Consumer Skills

FIRST EVER AD CAMPAIGN FOR CONSUMER PROTECTION ORGANISATIONS

<p>For the first time Northern Ireland’s consumer protection organisations have come together to advertise on TV and radio. This highlights another joint initiative – a full page Ad in both the Phone Book and the Yellow Pages showing who helps with what.</p>

Consumer Skills

GIRL POWER SPICES UP YOUNG CONSUMERS COMPETITION

<p>Three all girl teams will battle for the title of Northern Ireland’s Young Consumer Champions on Friday 5 March at the Ulster Museum Belfast.</p>

Consumer Skills

HOMING IN ON BUYING A HOUSE

Buying a home - dream or nightmare?

Consumer Skills

CONSUMERS IN THE DARK

<p>Consumers with cause for complaint don't know who to contact - in fact, they show an alarming lack of awareness of watchdog bodies. That's the worrying finding by the General Consumer Council in its latest publication "Consumers in the Dark".</p>

Consumer Skills

FIRST SURVEY OF BUYING A HOUSE IN NORTHERN IRELAND

A major survey of people in Northern Ireland who have recently bought a house has just been completed by the General Consumer Council, the first of its kind. Preliminary results reveal a number of problems:

Personal Finances

CASH, CHEQUES AND CARDS – PAST, PRESENT OR FUTURE?

The Consumer Council is hosting an event today to look at how we access and transfer our money. Will we be using cheques for much longer? What would we do if we couldn’t get money from the cash machine? These are just some of the many questions posed to representatives from financial institutions, local government, the public, community and voluntary sectors at a conference at the Stormont Hotel today in partnership with the Payments Council.

Consumer Skills

YCC Newsletter 2007

Other