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Cost of Living

Consumer Insight Survey 2020

Consumer Insight Survey 2020

Research Reports

Business

Advice for Northern Ireland businesses who may be affected by COVID-19 (coronavirus). 

Cost of Living

Coronavirus: What are your consumer rights?

The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

10am start time. Registration from 9.30am. 

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing eoin.mcshane@consumercouncil.org.uk or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: "Cost of living". Hear from expert speakers and #HaveYourSay about issues which affect you. 

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

Business

Draft Forward Work Programme Consultation Event

The draft Forward Work Programme 2019-20 lists the activities that we propose to do during that financial year.

Business

Consumer Council Draft Forward Work Programme 2019/20

The Consumer Councils draft Forward Work Programme 2019/20 is now available for consultation.

Consultations

Cost of Living

St George's Market

Consumer rights information stand, and freebie give aways 

Business

Start A Business Event

Business

One in six businesses have received scam mail

The Consumer Council’s top five tips to identifying scam mail.

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Business

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Business

Council Minutes - January 2018

Minutes from the Council meeting on 30th January 2018.

Other

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues.

Business

Ways to save on your postal costs. 

Business

Water efficiency can help reduce water bills.

Business

We offer a free Water Bill Health Check. 

Business

Managing and reducing your energy use and implementing energy efficiency practices can help to cut costs. 

Business

Our small business energy price comparison tool will enable your small business, charity or organisation to compare electricity and natural gas prices from suppliers in Northern Ireland.​​

Business

This section includes a list of useful postal contacts.

Business

Legal obligations when selling online, by phone or email. 

 

Business

Energy companies have Service Standards in place. 

Business

This section includes information on your legal obligations if selling goods, services or digital content. 

Other

The Consumer Council becomes a JAM Card Friendly Organisation

The Consumer Council has demonstrated its commitment to customers by taking part in training that will ensure its staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.

Business

Council Minutes - December 2017

Minutes from the Council meeting on 19 December 2017

Other

Business

The Consumer Council response to OFCOM's proposed annual plan 2018

The Consumer Council is pleased to be able to offer comments on Ofcom’s proposed work plan 2018-19. We commend Ofcom on its clear and detailed work plan, which gives a helpful description of the breadth and ambition of its work plan.

Consultations

Other

The Consumer Council response to Citizens Advice workplan

The Consumer Council is pleased to be able to offer comments on Citizens Advice draft consumer work plan 2018-19. We believe the draft consumer work plan demonstrates a comprehensive approach with exceptional clarity of purpose.

Consultations

Other

Draft Forward Work Programme 2018-19

Draft Forward Work Programme 2018-19

Other

Business

Council Minutes - October 2017

Minutes from the Council meeting on 24 October 2017

Other

Business

Enquiries and Complaints Report 2016-17

This report covers all contacts received from consumers for the year to 31 March 2017.

Business

Council Minutes - September 2017

Minutes from the Council meeting on 19 September 2017

Other

Business

Cross Border Shopping Survey

Have you ever bought from a trader based in another country? How did that go?

Business

Council Minutes - August 2017

Minutes from the Council meeting on 15 August 2017.

Other

Business

Council Minutes - August 2017

Minutes from the Council meeting on 15 August 2017.

Other

Business

Council Minutes - June 2017

Minutes from the Council meeting on the 20 June 2017.

Other

Business

Save on your water and energy bills at Ballymena Livestock Market

The Consumer Council helps farmers save money

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Business

NI businesses struggle to keep up to date with consumer legislation

Consumer Council assists businesses in Newry.
The Consumer Council has met with new business start-ups in Newry to help them better understand consumer law.

Business

Council Minutes - March 2017

Minutes from the council meeting on the 21 March 2017.

Other

Business

Consumer Council Consultation Response - Economy 2030

Consultation response to Economy 2030 - A Draft Industrial Strategy for Northern Ireland.

Consultations

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Business

Council Minutes - January 2017

Minutes from the council meeting on the 17th of January 2017.

Other

Business

Council Minutes - December 2016

Minutes from the council meeting on the 13th of December 2016.

Other

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Business

Council Minutes - 3rd May 2016

Minutes from the council meeting on the 3rd of May 2016.

Other

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Business

Consumer Council Reaction to NI Water Price Announcement

Consumer Council welcomes NI Water price freezes but urges action for those affected by Net Annual Valuation increases

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Business

Shaftesbury Square Post Office proposed closure factsheet

Find out how to respond to the consultation on the proposed closure and tell Post Office Ltd what you think.

Other

Business

Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

Consumer Council Draft Forward Work Programme 2016/17

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

Consultations

Business

Consumer Council Welcomes Power NI 10.3% tariff reduction

The Consumer Council has welcomed Power NI’s 10.3% tariff reduction. The Consumer Council’s Head of Energy, Richard Williams said: “This is good news for Power NI customers. Domestic consumers will see prices reduce by around £54 per year and £200 for regulated business customers.

Business

Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

Business

DETI is recruiting new board members for the Consumer Council

The Department of Enterprise, Trade and Investment is seeking to appoint five new board members to the Board of the Consumer Council for Northern Ireland (CCNI). The role is a rewarding one – and you will be offered support and any training you’ll need to make a strong contribution.

Business

Council Minutes - 10 June 2015

Minutes of the Council Meeting on 10 June 2015.

Other

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Business

Northern Ireland must be guaranteed access to Heathrow

In response to the Airports Commission’s recommendation the UK’s air travel needs will be best served by building a third runway at Heathrow Airport, the Consumer Council has today stressed the need for Northern Ireland consumers to have guaranteed access to Heathrow, the UK’s hub airport, both now and in future.

Business

We are moving!

We are moving to new premises on Friday, 29 May 2015.

Business

Consumer Council Chief Executive

John French is joining the Consumer Council as its new Chief Executive on 1st July 2015. John joins the Consumer Council from firmus energy where he was Director of Regulation and Pricing.

Business

Council Minutes - 22 October 2014

Minutes of the Council Meeting on 22 October 2014.

Other

Business

Council Minutes - 10 December 2014

Minutes of the Council Meeting on 10 December 2014.

Other

Business

Consumer confidence static despite falling prices

The Consumer Council has warned that nearly half of consumers here struggle to keep up with bills and financial commitments. Today’s announcement comes as the Consumer Council launches its second wave of ‘Consumer Outlook’ research.

Business

Consumer Outlook Index January 2015

We have examined whether consumers are seeing the benefits of the “green shoots” of recovery in the Northern Ireland economy or still feeling the pain of recession through our ‘Consumer Outlook’ research. This report is part of building a ‘Consumer Outlook Index’ and will be used to track consumer optimism about the local economy every six months.

Consumer Guides

Business

Consumer Agenda 2015-16

Consumer Agenda - the Consumer Council's Manifesto for the General Election.

Consumer Guides

Business

Consultation Response to DRD Budget 2015-16

Consumer Council Northern Ireland Consultation Response to DRD Budget 2015-16.

Consultations

Business

Consultation: Strategy for delivery of advice services in NI

Consumer Council consultation response to the 'Advising Supporting Empowering - a strategy for the delivery of generalist advice services in Northern Ireland 2015 - 2020'.

Consultations

Business

Memorandum of Understanding between Utility Regulator & Consumer Council

This Memorandum of Understanding sets out how the Utility Regulator (UR) and the Consumer Council of Northern Ireland (CCNI) will maintain and foster co-operation, mutual understanding and effective working relationships between the two bodies, ensuring each can fulfill its respective statutory function.

Other

Business

Consultation on our Business Plan for 2015–16

Consumer Council's Consultation on its Business Plan for 2015-2016.

Consultations

Business

Council Minutes 28 August 2014

Minutes of the Council Meeting on 28 August 2014.

Other

Business

Council Minutes 30 July 2014

Minutes of the Council Meeting on 30 July 2014.

Other

Business

Council Minutes 24 September 2014

Minutes of the Council Meeting on 24 September 2014.

Other

Business

Gifts & Hospitality Register - Staff & Board Members

Gifts and hospitality register for staff and board members as at 30 September 2014.

Other

Business

Getting down to business! Consumer Council to work more closely with NI business sector

A strong and competitive business sector, coupled with confident and optimistic consumers are essential to driving forward the local economy. This is the key message from the Consumer Council who today engaged with NI business representatives to explore opportunities to work together more closely.

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Business

Annual Equality Report 2013-2014

Public Authority 2013–14 Annual Progress Report on Section 75 of the Northern Ireland Act 1998 and Section 49A of the Disability Discrimination Order 2006 to the Equality Commission for Northern Ireland.

Research Reports

Business

Supermarket sweep - Consumer Council helps supermarkets get money back on their water bills!

Continuing its campaign to help businesses make sure they aren’t paying more for their water than necessary, the Consumer Council has recently helped two NI supermarkets get over £5000 back on their water bills.

Business

National Fraud Initiative 2014-2015

The Consumer Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. The Audit Commission appoints the auditor to audit the accounts of the Consumer Council. It is also responsible for carrying out data matching exercises.

Other

Business

Council Minutes 11th June 2014

Council minutes from 11th June 2014

Other

Business

All wrapped up – NI Consumers to benefit from clearer information on the cost of parcel deliveries

The Consumer Council has welcomed new UK wide guidelines which should see NI shoppers benefit from clearer, up front information on parcel delivery charges. This means they will no longer have to wait until the end of the purchasing process to find out if they will be hit with high charges or be left facing the prospect of no delivery at all.

Business

Statement of principles for parcel deliveries

The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers

Other

Business

Statement of principles for parcel deliveries

The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers.

Business

Enquiries and Complaints Report 2013-14

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.

Research Reports

Business

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.

Business

Consultation Response - ADR Directive

Consultation response on Implementing the Alternative Dispute Resolution Directive and Online Dispute Resolution Regulation (the Department for Business, Innovation and Skills).

Consultations

Business

Consumer Council Statement on outcome of Ministerial Review

Responding to Minister Foster’s statement regarding the outcome of the consultation on future consumer representation arrangements in Northern Ireland, Chair of the Consumer Council, Rick Hill said:

Business

Gifts and Hospitality Register as at April 2014

Gifts and Hospitality Register as at April 2014

Other

Business

Consumer Council welcomes Competition Commission’s fifth price control for NIE network tariffs

The Consumer Council has welcomed the Competition Commission’s final determination which sets the cost to be paid for electricity by consumers over the next three years.

Business

Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.

Business

Air and Fuel Duty - Time for a Change - Opinion Piece Aodhan O'Donnell, Interim Chief Executive

The recent Budget revealed measures that will bring changes for Northern Ireland consumers across a range of issues including the price of a pint, pensions, savings limits and tax allowances.

Business

Back to Business

Are businesses getting consumers’ rights wrong?

Research Reports

Business

Consumers Across Northern Ireland Make Your Voice Heard!

The Consumer Council has encouraged people living in Northern Ireland to make their voice heard in the ongoing public consultation on its future.

Business

Be a water champion!

Could your business or farm be a Water Champion? Save money, Save water

Consumer Guides

Business

Council Meeting Minutes November 2012

Two hundred and forty - third meeting of the General Consumer Council for Northern Ireland.

Other

Business

Annual Report and Accounts 2011 - 2012

Consumer Council Annual Report and Accounts 2011 - 2012

Research Reports

Business

Complaints & Enquiries Report 2011 - 2012

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Research Reports

Business

Annual Report 2009-10

Research Reports