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Ask the sender to contact the postal operator they used.

If you are unsatisfied with the sender's or postal operator's response to your query contact Consumerline on 0300 123 6262 or visit www.nidirect.gov.uk/consumerline.

If you remain unsatisfied with the postal operator response, contact The Consumer Council on 0800 121 6022 or email contact@consumercouncil.org.uk