The Consumer Council for Northern Ireland response to the Utility Regulator’s Consumer Protection Programme Best Practice Frameworks Call for Evidence
The Consumer Council welcome the opportunity to respond to the Utility Regulator’s (UR) call for evidence. As providers of essential services, energy and water companies have a responsibility to assist consumers in vulnerable circumstances or who face affordability challenges. We support UR’s work to improve the protections provided to consumers. We agree with the focus placed on vulnerability and affordability by UR in its Consumer Protection Programme. We now wish to see an acceleration of progress.