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matthew
24th November 2020

Coronavirus: Important Consumer Advice

Coronavirus FAQs: Advice for Northern Ireland consumers who may be affected by the COVID-19 (coronavirus) outbreak.

Click the relevant section below for updates and further information on your consumer rights across a variety of areas that are being affecting by COVID-19 (coronavirus).

Page last updated: 24 November 2020

Information and Advice by Area

Includes information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).

Includes information on natural gas, electricity, home heating oil and liquid petroleum gas (LPG).

Includes information on sick pay, mortgages, benefits, overdrafts, bank loans and what banks are doing to help consumers.

Includes information about impacts to Post Office branches, Royal Mail, DPD, Yodel, Hermes, DHL and UPS.

Includes information about any impacts to water provision in Northern Ireland and updates from NI Water.

Includes information and updates about shop closures, changes to opening hours, food safety and a note on pricing practices.

Includes information regarding ordering goods online and your rights around deliveries.

Includes information regarding scams relating to COVID-19 (coronavirus) and how to avoid falling for them.

Includes information about the impact of COVID-19 (coronavirus) to telecom services in Northern Ireland, including digital TV services, such as Sky Sports.

Includes information relating to general services in Northern Ireland, such as MOT testing.

Includes information about your consumer rights when purchasing goods and how to protect yourself when buying goods online.

Includes additional information that may be of use for vulnerable consumers. 

Includes advice for Northern Ireland businesses who may be affected by Covid-19 (coronavirus). 

Downloadable Family Activities

A series of consumer rights themed games and quizzes that you and your family can do while you are in the house. Check back as we will keep adding new activities!

Contacting The Consumer Council

Phone: 0800 121 6022

Email: contact@consumercouncil.org.uk

Please read our Service Standards and Customer Charter, which outline what we will do, what you can expect and when you can expect it.

Government Resources

Department of Education

The Department of Education have produced a list of online resources for parents and carers to utilise at this time. Click here

GOV.UK:

Coronavirus (COVID-19): latest information and advice

NI Direct:

Coronavirus (COVID-19): advice for vulnerable people

Coronavirus Latest Information and Advice

Foreign & Commonwealth Office (FCO):

Coronavirus FCO Travel Advice Overview

Coronavirus FCO Travel Advice by Country

HSCNI:

Coronavirus: Situation in Northern Ireland

Department of Health NI:

Coronavirus (COVID-19) Updates for Northern Ireland

OFCOM:

Staying connected during the coronavirus

Coronavirus-related Helplines

Department for Communities - COVID-19 Community Helpline:

A freephone helpline has been established to help those most at risk to access information and support in relation to COVID-19. It is open Monday to Friday from 9am to 5pm.

Freephone: 0808 802 0020

Email: covid19@adviceni.net

Text: 'ACTION' to 81025

Department for Communities - Employer Helpline:

DfC has two dedicated helplines for any employer who needs help to advertise job vacancies or has queries relating to DfC's services for employers.

Phone: 0238 237 6692 or 02890 539 458

Email: dfc.employerservices@nissa.gsi.gov.uk  

NHS - Mental health helpline for health workers:

The NHS phone line will be open between 7am and 11pm every day, with the text service running 24/7.

Phone: 0300 131 7000

Text: 'FRONTLINE' to 85258

Anxiety UK - Helpline for those suffering from anxiety:

Anyone who needs further assistance around any aspect of anxiety can contact Anxiety UK via  email or by calling the helpline between the usual opening hours of 9.30am – 5.30pm.

Phone: 03444 775 774

Email: support@anxietyuk.org.uk

Belfast City Council - Roma Community Support Helpline

If you need support in this difficult crisis, please contact 07734 915 138

This service is offered in Romanian Language.

Note: We are not responsible for the accuracy of content on any external sites linked on this page.

Further Resources

List of coronavirus helplines:

Includes local services and support, business, government grants and more. Click here.

Helplines NI

Helplines NI coronavirus list

Law Centre NI:

Coronavirus (Covid-19) Updates Page

Coronavirus (Covid-19) Immigration Updates

Community NI: 

Covid-19 Help Page 

Local Councils: 

Armagh City, Banbridge & Craigavon Borough Council Covid-19 Webpage

Volunteer Now:

Volunteer Now have published some information sheets for more guidance when involving volunteers and volunteering during the Coronavirus crisis. Click here.

Libraries NI - Free eBooks, Audio Books and eMagazines

Click here for more information.

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