Coronavirus: Important Consumer Advice
Coronavirus FAQs: Advice for Northern Ireland consumers who may be affected by the COVID-19 (coronavirus) outbreak.
Click the relevant section below for updates and further information on your consumer rights across a variety of areas that are being affected by COVID-19 (coronavirus).
Page last updated: 5 March 2021
Information and Advice by Area
Includes information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).
Includes information on natural gas, electricity, home heating oil and liquid petroleum gas (LPG).
Includes information on sick pay, mortgages, benefits, overdrafts, bank loans and what banks are doing to help consumers.
Includes information about impacts to Post Office branches, Royal Mail, DPD, Yodel, Hermes, DHL and UPS.
Includes information about any impacts to water provision in Northern Ireland and updates from NI Water.
Includes information and updates about shop closures, changes to opening hours, food safety and a note on pricing practices.
Includes information regarding ordering goods online and your rights around deliveries.
Includes information regarding scams relating to COVID-19 (coronavirus) and how to avoid falling for them.
Includes information about the impact of COVID-19 (coronavirus) to telecom services in Northern Ireland, including digital TV services, such as Sky Sports.
Includes information relating to general services in Northern Ireland, such as MOT testing.
Includes information about your consumer rights when purchasing goods and how to protect yourself when buying goods online.
Includes additional information that may be of use for vulnerable consumers.
Includes advice for Northern Ireland businesses who may be affected by COVID-19 (coronavirus).
Downloadable Family Activities
A series of consumer rights themed games and quizzes that you and your family can do while you are in the house. Check back as we will keep adding new activities!
Contacting The Consumer Council
Department of Education
The Department of Education have produced a list of online resources for parents and carers to utilise at this time. www.education-ni.gov.uk/support-parents-and-pupils.
Foreign & Commonwealth Office (FCO):
Department of Health NI:
Department for Communities - COVID-19 Community Helpline:
A freephone helpline has been established to help those most at risk to access information and support in relation to COVID-19. It is open Monday to Friday from 9am to 5pm.
Freephone: 0808 802 0020
Text: 'ACTION' to 81025
Department for Communities - Employer Helpline:
DfC has two dedicated helplines for any employer who needs help to advertise job vacancies or has queries relating to DfC's services for employers.
Phone: 0238 237 6692 or 02890 539 458
NHS - Mental health helpline for health workers:
The NHS phone line will be open between 7am and 11pm every day, with the text service running 24/7.
Phone: 0300 131 7000
Text: 'FRONTLINE' to 85258
Anxiety UK - Helpline for those suffering from anxiety:
Anyone who needs further assistance around any aspect of anxiety can contact Anxiety UK via email or by calling the helpline between the usual opening hours of 9.30am – 5.30pm.
Phone: 03444 775 774
Belfast City Council - Roma Community Support Helpline
If you need support in this difficult crisis, please contact 07734 915 138
This service is offered in Romanian Language.
Note: We are not responsible for the accuracy of content on any external sites linked on this page.
List of coronavirus helplines:
Includes local services and support, business, government grants and more. Visit www.helplinesni.com/coronavirus for further information.
Law Centre NI:
Volunteer Now have published some information sheets for more guidance when involving volunteers and volunteering during the Coronavirus crisis. Visit www.volunteernow.co.uk/information-resources-related-to-covid-19 for further information.
Libraries NI - Free eBooks, Audio Books and eMagazines
Click here for more information.