31st March 2020

Coronavirus: Important Consumer Advice

Coronavirus FAQs: Advice for Northern Ireland consumers who may be affected by the COVID-19 (coronavirus) outbreak.

Click the relevant section below for updates and further information on your consumer rights across a variety of areas that are being affecting by COVID-19 (coronavirus).

Page last updated: 31 March 2020.

Information and Advice by Area

Includes information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).

Includes information on natural gas, electricity, home heating oil and liquid petroleum gas (LPG).

Includes information on sick pay, mortgages, benefits, overdrafts, bank loans and what banks are doing to help consumers.

Includes information about impacts to Post Office branches, Royal Mail, DPD, Yodel, Hermes, DHL and UPS.

Includes information about any impacts to water provision in Northern Ireland and updates from NI Water.

Includes information and updates about shop closures, changes to opening hours, food safety and a note on pricing practices.

Includes information regarding scams relating to COVID-19 (coronavirus) and how to avoid falling for them.

Includes information about the impact of COVID-19 (coronavirus) to telecom services in Northern Ireland, including digital TV services, such as Sky Sports.

Includes information relating to general services in Northern Ireland, such as MOT testing.

Includes information about your consumer rights when purchasing goods and how to protect yourself when buying goods online.

Includes additional information that may be of use for vulnerable consumers. 

Further government resources


Coronavirus (COVID-19): latest information and advice

NI Executive 

Coronavirus Latest Information and Advice

Department for Communities - Employer Helpline:

DfC has two dedicated helplines for any employer who needs help to advertise job vacancies or has queries relating to DfC's services for employers.

Phone: 0238 237 6692 or 02890 539 458

Email: [email protected]  

Foreign & Commonwealth Office (FCO):

Coronavirus FCO Travel Advice Overview

Coronavirus FCO Travel Advice by Country


Coronavirus: Situation in Northern Ireland

Department of Health NI:

Coronavirus (COVID-19) Updates for Northern Ireland


Staying connected during the coronavirus

Note: We are not responsible for the accuracy of content on any external sites linked on this page.

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