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Contact Details

We are open Monday to Friday, 9.00am to 5.00pm 

You can visit us at:
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
Belfast BT2 8EN

PLEASE NOTE: Our office is currently closed due to COVID-19. However, our phone lines and email are operating as normal. 

You can write to us at:

You can contact us via telephone:
Enquiries and Complaints Freephone: 0800 121 6022
General Telephone/Textphone: 028 9025 1600
Fax Number: 028 9025 1663

You can contact us via email at:
Enquiries and Complaints Email:
General Email:
Online Enquiries and Complaints Form: Click here

The Consumer Council are also on social media. You can find us at: 
Twitter: @ConsumerCouncil
Facebook: The-Consumer-Council-Northern-Ireland

The Consumer Council offers a range of services for additional support. 

We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know.  

We also offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know. 

Press & Media Enquiries

Press and media enquiries should be directed to:

Eóin McShane

Senior Communications Officer

077 0878 2930 

Matthew Stevenson

Information Officer

075 4611 1372


If you have a complaint then you should use our dedicated complaints service for both consumers and business.

Contact Form

18th August 2020