Image
The Consumer Council helps passengers travelling by air, sea or by public transport.
Travel
Air Travel
We can help if you have had a delay or cancellation, by providing information about your rights or helping to resolve complaints with airlines and airports.
Ferry Travel
We provide information about your rights when sailing and can help resolve complaints with ferry companies or terminal operators.
Taxi Services
We represent consumers on the Northern Ireland Taxi Forum and work to ensure that taxi services meet passengers' needs.
Access to Air & Sea Travel
Special assistance services available when flying or sailing.
Private Car Parks
Information on Parking Charge Notices, how to avoid them and what to do if you get one.
Coronavirus: Important Consumer Advice
Coronavirus FAQs: Advice for Northern Ireland consumers who may be affected by the COVID-19 (coronavirus) outbreak.
Flybe: Important Information
Passenger information if you are affected by the collapse of Flybe