The Consumer Council promotes and protects the interests of postal consumers across Northern Ireland.
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Postal Services
Parcelpal NI
Want to find a local shop where you can send a parcel? Check out our ParcelPal NI tool to find your nearest parcel shop or outlet.
Parcels
It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.
Post Offices
There are over 480 Post Offices outlets in Northern Ireland which provide access to many important services.
Postal Complaints
Common postal issues can relate to lost, delayed, or damaged mail.
Postal Resources
Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.
Tax and Customs Charges
Receiving goods or gifts from outside the EU.